Agincare Worcester (Home Care & Live-in Care)

Office 16 & 17, 1st Floor Riverside Business Cent, Worcester Road, Stourport-on-Severn DY13 9BZ
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9.9 17 Reviews
  • Agincare Worcester (Home Care & Live-in Care), Stourport-on-Severn
Worcester UK provides support to the elderly, adults and children with learning disabilities, adults with physical disabilities and adults with mental health conditions.

The Worcester branch can offer assistance with all parts of personal care, such as housekeeping, shopping, regular welfare calls and companionship. Staff understand that by providing specialist person-centred dementia care, the quality of life for you and your family and friends can be significantly enhanced.

The dignity and respect of clients is promoted by staff at all times. Each plan of care is personalised to unique requirements and reviews of the care plan are undertaken as and when it needs updating.

Clients, relatives and carers are kept up to date on all major care decisions.

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Care Provided by Agincare Worcester (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Michelle Williams (Manager)

Agincare Worcester (Home Care & Live-in Care) Reviews (17)

9.9

Agincare Worcester (Home Care & Live-in Care) has a Review Score of 9.9 (9.940) out of 10, based on 17 reviews in the last 2 years. Over all time Agincare Worcester (Home Care & Live-in Care) has 17 reviews.

Overall Experience

  • 17
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Date Published

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Review from Z S (Wife of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband used Agincare service. I believe from Worcester. I cannot fault the short time we were with them. The team leader was so supportive and understanding. The continuity of a carer made a huge difference to my husband and myself. I realise I cannot identify the team leader who was so supportive.
Her communication and understanding were excellent and the carer was simply amazing. I cannot thank him enough for his insight and his immediate assessment of the situation and his genuine caring manner. What an asset to the agin care team this man is.

Reply from Michelle Williams, Manager at Agincare Worcester (Home Care & Live-in Care)

Thank you for taking the time to complete a review. I will be sure to pass on your positive feedback to the team, especially the team leader.


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Review from J R (Friend of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I go to see my neighbour every day and I have met lots of the care team, a great lot of people, they are great, and I have told lots of my friends about the care team, I would highly recommend this care team to anybody, my neighbour is well comfortable with the care he gets from the team. Thank you.

Reply from Michelle Williams, Manager at Agincare Worcester (Home Care & Live-in Care)

Thank you for taking the time to complete a review. We are very pleased that your neighbour is receiving great care and that he is comfortable. We will be sure to pass on your positive feedback to the care workers.


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Review from Jake L (Father of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the service provided by Agincare. Staff are very friendly and professional and are very caring and understanding. Always on time and the notes they make are very thorough. Best care provider ever!

Reply from Michelle Williams, Manager at Agincare Worcester (Home Care & Live-in Care)

Thank you for your lovely review and kind words. We are so pleased that you are happy with the service provided


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Review from Dennis H (Husband of Client) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff good, punctual, friendly.

Reply from Michelle Williams, Manager at Agincare Worcester (Home Care & Live-in Care)

Thank you for your positive feedback, and taking time to complete a review. Your kind words will be passed onto the team


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Review from Lynda L (Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers call four times a day and life would be impossible for me without them. All of them are very courteous and caring, and willing to carry out any extra task or request I have difficulty with.
They are smartly dressed, cheerful and trustworthy and I would be happy to recommend them to anyone
needing care at home.

Reply from Michelle Williams, Manager at Agincare Worcester (Home Care & Live-in Care)

Thank you very much for your lovely feedback. We are delighted to hear that the carers are delivering such positive support which is beneficial to your daily living. We will be sure to pass on your kind words to all the team.


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Review from Frances M (Client) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Agincare carers are always kind, professional and caring, they talk to me throughout the visit explaining exactly what they are doing. They do all my personal care and put fresh sheets on my bed. Carers do my washing and make food for me.

Reply from Michelle Williams, Manager at Agincare Worcester (Home Care & Live-in Care)

Thank you for taking the time to write us a review. We are so pleased to hear that the carers are doing their jobs professionally and in accordance with their training. We will be sure to pass on your kind words to them all.


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Review from M H (Husband of Client) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff that visit my wife are very friendly and helpful. I would highly recommend Agincare to anyone as they go over and above with the care.

Reply from Michelle Williams, Manager at Agincare Worcester (Home Care & Live-in Care)

Thank you for taking the time to complete a lovely review. It is amazing to hear that you feel the carers go above and beyond when delivering care. We will pass on your positive feedback to our care team.


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Review from C H (Son of Client) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I have visited my parents' home when a carer has been present, I have found them very pleasant and friendly. Nothing is too much trouble and their work is to a very high standard.

Reply from Michelle Williams, Manager at Agincare Worcester (Home Care & Live-in Care)

Thank you for your positive feedback. We are so pleased that you feel all our carers deliver care to your mum at a high standard. We will pass on your lovely review to the team.


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Review from P H (Client) assisted by family/friend published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Agincare team are very helpful. Nothing is too much trouble and I would recommend them to anybody.

Reply from Michelle Williams, Manager at Agincare Worcester (Home Care & Live-in Care)

Thank you for your wonderful 5-star review. We are so pleased to hear you would recommend us to others.
We will pass on your positive feedback to our team.


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Review from Heidi J (Daughter of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend Agincare to anyone looking for a team of highly competent, caring individuals to oversee the needs of a loved one. During the period of time they have been looking after my Mum, they have shown nothing but kindness, compassion and love at all times. The girls are wonderful
with Mum, going the extra mile to ensure she has everything she needs and feels secure, cared for and happy, during their calls. I'm notified immediately if there are any changes or concerns, and as I live a fair distance away from Mum, this is obviously very much appreciated.

Reply from Michelle Williams, Manager at Agincare Worcester (Home Care & Live-in Care)

Thank you for your lovely review! We are so pleased that you are happy with the service your mum is receiving, and really appreciate you taking the time to share your feedback. Your kind words will be passed on to the team.


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Review from Duncan K (Son of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Agincare look after my Mum, who has complex mental and physical needs. At times she can be quite challenging, but all the staff have worked tremendously hard to build a relationship with my mum. She has limited social contact, and the carers have now become more than carers, they are looked upon as
friends as well.
I really can't speak highly enough of the staff at Agincare, and personally will never be able to thank them enough. I'm so grateful, not only for the care they give Mum, but for the peace of mind I get knowing that such wonderful people are looking after her. Thank you so much.

Reply from Michelle Williams, Manager at Agincare Worcester (Home Care & Live-in Care)

Thank you for your lovely review and kind words. We are so pleased that you are happy with the service your mum is receiving, and the peace of mind this gives you. Your kind words will be shared with the team.


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Review from Susan P (Daughter of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trying to manage our mum's health, finances and welfare when living two hundred miles away will always bring big challenges, as well as stresses and heartache. As a result of the distance, we rely heavily on carers for not only our mum's care but for our communication and support too. However, in only
a few weeks of caring for Mum, Agincare has exceeded our initial expectations, responding, communicating, caring and supporting very professionally in what has been a very difficult time for Mum. The cherry on top has been the consideration, communication and kindness we have all received in abundance. Mum loves her carers, and the transfer of her care to Agincare has been seamless, which is a credit to all concerned. I guess in short, it's not only our mum who feels safe and cared for; we feel safe and cared for too. We are so grateful we have been allowed to be a part of a team that provides such a worthwhile and valued service and cares so well for our lovely mum. We can't thank you enough.

Reply from Michelle Williams, Manager at Agincare Worcester (Home Care & Live-in Care)

Thank you for your kind words. We are pleased to hear you are getting continued peace of mind. I will pass your kind words on to the team.


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Review from M B (Husband of Client) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found them to be dignified and polite and good-humoured. The care is very good.

Reply from Michelle Williams, Manager at Agincare Worcester (Home Care & Live-in Care)

Thank you for your review. We are very pleased to hear that you are happy with the support your wife is receiving. Your kind words with be passed on to the team.


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Review from Stephen N (Client) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Agincare's services. The service is very good, they are always polite and help as much as possible when I have a question and will always change things around if there is enough room.

Reply from Michelle Williams, Manager at Agincare Worcester (Home Care & Live-in Care)

Thank you for your review! We are so pleased that you are happy with the service you are receiving.


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Review from Tina C (Next of Kin) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are lovely, friendly and kind. They are very professional and take great care over the medication and any physical/mental changes to my relation who enjoys the visits. They take great care in all they do and report things to myself as well as the office. I am well informed and the office
staff are very friendly and helpful too.

Reply from Michelle Williams, Manager at Agincare Worcester (Home Care & Live-in Care)

Thank you for your review and your kind words, we will pass them on to the team.


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Review from Daphne K (Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I had my accident I never really thought I would be having carers coming on a daily basis as I was so independent before. I was really worried. The carers came and introduced themselves, they were very helpful and caring. Treated me was respect. I'm very happy and I look forward to them coming
each day. I highly recommend Agincare with 5 stars. The manager was very understanding of my needs on my review.

Reply from Michelle Williams, Manager at Agincare Worcester (Home Care & Live-in Care)

Thank you for your lovely review. It is great to hear such positive feedback.


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Review from Melanie W (Daughter of Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience as a whole with Agincare has been extremely positive. The staff have been so supportive, respectful and lovely towards my parents, and we feel that a lot of them have become friends, and an important part of our family, as they are so caring and reassuring towards all of us. A lot of the
carers are more than happy to go over and above to support my mum and dad. I feel happy knowing they are being well cared for, as I am not able to be with them all the time. Having carers from Agincare has meant my mum and dad can stay together in their own home which has been amazing for them and the rest of the family. Thank you Agincare Worcester.

Reply from Michelle Williams, Manager at Agincare Worcester (Home Care & Live-in Care)

Thank you, so much for this wonderful review. It is our absolute pleasure to provide care and support for your parents. I will pass on your kind words to the team.


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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Agincare Worcester (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Agincare Worcester (Home Care & Live-in Care) is calculated as follows: ( (94 Excellents x 5) + (6 Goods x 4) ) ÷ 100 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Worcester (Home Care & Live-in Care) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Michelle Williams

Job Title: Registered Manager

Joined: 2019

Michelle joined the Worcester branch as a Registered Manager in 2019 and has been working in care for 26 years.


Michelle began her career in care, working at a nursing home and continued with this role for 10 years. When she felt like it was time to move on, Michelle began her career with Agincare as a Senior Care Worker and worked her way up. She progressed from Care Coordinator to Deputy Manager and now Registered Manager.


Having 26 years of experience within the care sector, Michelle has gained many qualifications. Qualifications include Level 2, 3 & 5 in Health and Social Care, Level 3 Team Leadership, Level 2 Medication, Level 2 Mental Health, Level 2 Dementia, Level 2 Learning Disabilities and Level 2 Safeguarding.


Frequently Asked Questions about Agincare Worcester (Home Care & Live-in Care)

What Type of Services does Agincare Worcester (Home Care & Live-in Care) offer?

Agincare Worcester (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Worcester (Home Care & Live-in Care) employ?

Agincare Worcester (Home Care & Live-in Care) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Worcester (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Worcester (Home Care & Live-in Care) has an Enhanced Service – more info.