Better Care at Home East

17 Harbour Road, Bournemouth BH6 4DD
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9.9 31 Reviews
  • Better Care at Home East, Bournemouth
Better Care at Home East provides home care to people in Bournemouth, Christchurch, Highcliffe, Mudeford and surrounding areas.

The wide range of services includes personal care, help with getting up and ready for the day, meal preparation and medication assistance, shopping, convalescence care and more.

Better Care prides itself on providing great-tasting and nutritious food made according to client preferences and needs.

All staff live locally and have been carefully selected, thoroughly DBS checked and trained.

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Care Provided by Better Care at Home East

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Joannah Bishop (Owner/Registered manager)

Funding & Fees Guide for Better Care at Home East

  • Prices

  • £34.00 for 60 minutes
    £31.00 for 45 minutes
    £28 for 30 minutes
    Waking nights £195.00
    Sleeping nights £165.00

  • No mileage or weekend charges
    Double time bank holidays

Better Care at Home East Reviews (31)

Total of 31, showing 1-20
9.9

Better Care at Home East has a Review Score of 9.9 (9.946) out of 10, based on 22 reviews in the last 2 years. Over all time Better Care at Home East has 31 reviews.

Overall Experience

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Date Published

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Review from Denise B (Sister of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional approach to my dear mum. Great kindness from all the carers ,looking after all her needs keeping an eye on her medication, from breakfast to tea time visits and personal care. Also making time for a great chat which my mum loved. I can't recommend this company more highly.

Reply from Joannah Bishop, Director at Better Care at Home East

Thank you so much for your kind review. We are so happy we can support you all.


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Review from E A (Stepdaughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her whole team have been a fantastic support to us all. We live over 3 hours away so the help the carers provide on both a day-to-day and longer-term basis is invaluable. We are kept up to date with the support the team provide every day and issues are flagged to us asap. The whole team
have gone above and beyond to help us navigate some challenging situations enabling our stepmother to stay living independently in her home for as long as she can.

Reply from Joannah Bishop, Director at Better Care at Home East

Thank you so much for your kind review. We are so happy we can support you all as a family.


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Review from Nicole T (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High quality care at home.
Staff are lovely - very friendly, helpful and trustworthy. They did everything they said they would do.
Care was put in place quickly, over the course of a weekend to deal with an urgent care need.
Would thoroughly recommend.

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Review from S C (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was very reluctant to accept any help but due to a sudden onset of pain he has been receiving care three times a day since the beginning of January. He seems to be quite happy with the attention and level of care he is receiving. From the first day he was encouraged to take a shower which was
good news as we were worried he was not taking care of himself. The carers are all very friendly and upbeat and his home is definitely tidier and cleaner and they are ensuring his diet is more varied and regular. They also look after his medication which is a relief as we were worried he was either not taking it or taking too much. I feel a huge relief that he is being well cared for and that he is seeing people on a regular basis as I don't live locally. I would be happy to recommend this care company based on the experience to date.

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Review from S W (Daughter-in-law of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we needed help to support my father-in-law on his release from hospital, following a fall, I had no hesitation in calling Better Care at Home and they did not disappoint. The staff were all very kind, polite and caring. Some visits could be very challenging but the staff are well-trained and very
professional. We were kept informed at all times and were able to see the care notes online after each visit. As a family, we could not have managed without the support of the team at Better Care. Would highly recommend!

Reply from Joannah Bishop, Director at Better Care at Home East

It was our pleasure to help you all. Thank you for your kind review.


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Review from Anne S (Daughter-in-law of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I genuinely cannot speak highly enough of this agency. The care that my mother-in-law received was truly exceptional. It's not easy to see a loved one struggling to keep their independence - she was vehemently against going into a home - and who are we to go against her wishes? The team at Better Care
at Home really made her feel special, they brought a daily dose of professionalism, compassion and laughter, which is often the best medicine! It's the smallest things that make a difference, like taking the time to discuss with my mother-in-law what she wanted to wear that day. Their visits were always very well-organised, nothing was too much trouble and communication with my husband and I was exceptional. They always gave us regular updates, which was really reassuring as we live so far away. We would like to take this opportunity to thank the team for their patience and kindness. Her life was enriched by their support.

Reply from Joannah Bishop, Director at Better Care at Home East

Thank you so much for your wonderful words. It was our complete pleasure to support such a wonderful lady and her family.


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Review from N P (Granddaughter of Client) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Better Care at Home has been caring for my grandma for over six years and recently, in the last two years, my grandpa also. As a family, we couldn't manage without them. All the carers are so friendly and are always there to offer support.

Reply from Joannah Bishop, Director at Better Care at Home East

We are so glad we can be there for all of you. It's our complete pleasure.


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Review from Laura W (Daughter of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this agency to be excellent in their care for my stepmum. They are caring, efficient and all the carers are cheerful, professional, well trained and well informed. The communication between the team and with me is excellent. I see a mini report online after every visit, and, for example,
when my stepmum asked to have porridge for breakfast instead of cereal, it happened the next day and consistently after. These are the things that matter to the client. They make sure stepmum gets to the hairdresser, the vet for her dog, doctors appointments, hearing aid clinic etc. I live 200 miles away so it is a enormous benefit to have this support.
They are really quick to get in touch if they spot any concerns or things I need to know about.
As far as I can tell (the team are, of course, discreet and professional) they look after their staff too.
Highly recommended.

Reply from Joannah Bishop, Director at Better Care at Home East

It's our complete pleasure. So glad we can help support you and your stepmum. Thank you for your kind words.


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Review from D F (Grandson of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team at Bettercare have truly been wonderful caring for my grandma, always going the extra mile to make sure she is happy! It is very refreshing to come across support that considers mental well-being as well as her physical needs. Better Care have been invaluable to us as a family, my grandma
looks forward to her visits and the joyful friendly faces of the carers.

Reply from Joannah Bishop, Director at Better Care at Home East

Thank you, we are so pleased to be able to help. Thank you for your kind words.


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Review from G P (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Better Care at Home East provided care to Mum for six months and I can't rate them highly enough. All the staff were extremely professional, sensitive, caring and accommodating of Mum's needs and wishes, such as driving her to have her hair done at her favourite hairdresser. She saw the same carers
so they became familiar to her and they were reliable as she never missed a visit.
Not living near to Mum, I found the direct communication with me extremely helpful. I was kept updated of how Mum was and informed of any concerns that developed and a discussion had with me when Mum wasn't able to make a decision for herself. This was invaluable, especially as Mum deteriorated quite rapidly.
I was dealing with a number of different professionals, doctors, social care etc. and on more than one occasion, I was reassured to hear that these professionals knew of Better Care at Home East and rated the service they provided.
Mum really couldn't have had better care. Thank you.

Reply from Joannah Bishop, Director at Better Care at Home East

Thank you so much for such a positive review. It's our pleasure to support your mum.


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Review from Stewart F (Son of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Peace of mind.
The team are very friendly and professional, answering any questions or queries almost immediately.
Contact is very good with a group chat so all parties can message each other about any concerns which makes it very transparent.
Care team have a very structured routine and welfare
checks carried out every day.
All in all, very pleased with the communication and the friendly approach to all concerned.
My mother is very happy with all concerned.

Reply from Joannah Bishop, Director at Better Care at Home East

Thank you for your lovely review. We are so happy to support the family.


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Review from Christine O (Niece of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have provided health care for a year now and the whole family have been very glad to have them. The entire team are well-trained and reliable. Nothing is too much trouble and their communication with the family is excellent. Sometimes a chat or a joke are just as important as the physical
care and they certainly provide that too! Thank you so much for the loving care.

Reply from Joannah Bishop, Director at Better Care at Home East

Thank you so much for your lovely feedback. We are so happy we can make a difference.


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Review from J B (Daughter of Client) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers who visit my father have been very kind, understanding and professional when helping him. Amongst many other problems, he is totally blind and is therefore very reliant on their help.

Reply from Joannah Bishop, Director at Better Care at Home East

Thanks for your kind review. We hope you are all keeping well.


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Review from Melissa P (Daughter of Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers my parents have all possess a combination of sensitivity, patience and kindness in challenging circumstances. Not only do they help my parents they have been a great support to me in understanding and dealing with difficult times.

Reply from Joannah Bishop, Director at Better Care at Home East

It has been a pleasure supporting the whole family.


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Review from Sam E (Daughter of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have absolute confidence in the care team that support my mother. They are extremely professional, dedicated and reliable. More importantly, they treat my mother as a member of their own family and show her respect and kindness on every level.

Reply from Joannah Bishop, Director at Better Care at Home East

It's our complete pleasure, we are so glad you're all happy.
Thanks.


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Review from Sally V (Daughter of Client) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate the service from Better Care too highly. My mother receives excellent personal care, and the carers are very aware of her needs. They are able to let me know of any problems that arise and are happy to make suggestions about things that can improve my mother's daily life.
She looks forward
to their daily visits, and they are an integral part of enabling her to continue to live at home.

Reply from Joannah Bishop, Director at Better Care at Home East

Hello Sally, it's our pleasure to look after your mum. She is a delight.


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Review from Lorna P (Daughter of Client) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers. We have been using Better Care since March/April 2023. Been a life saver for my mum who was struggling with some self help skills eg: taking her medication. This is now administered daily by her carers who also provide that social connection she enjoys.

Reply from Joannah Bishop, Director at Better Care at Home East

We are so glad you're happy.
Warmest regards.


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Review from Sandra B (Daughter of Client) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not speak highly enough about the care and friendliness my mother has received from all those from Better Care at Home East. Nothing is too much for them, from changing beds, to collecting and administering medication. Looking after any ailments that have arisen and promptly dealt with. Helping
with household chores. Constant contact with family as and when things arise, which also works both ways. Always answers any of our problems asap. A definite 5 star company

Reply from Joannah Bishop, Director at Better Care at Home East

Such kind words, its ur pleasure. So glad you are all happy.
Warmest wishes.


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Review from Lynne H (Daughter of Client) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The brilliant, caring, thoughtful and reliable team who make Mum feel happy and safe. Also, a great burden of worry has been taken off the family's shoulders. Excellent communication with the family.

Reply from Joannah Bishop, Director at Better Care at Home East

It's our pleasure to look after your lovely mum. Thanks for your kind words.


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Review from Stephen H (Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Very attentive. Good flow of information both via app and messages. Would be lost without them. Gives me daily reassurance. Always willing to go the extra mile, very patient and listen to customer needs.

Reply from Joannah Bishop, Director at Better Care at Home East

We are so glad you are happy. It's our pleasure to support you all.


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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Better Care at Home East is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.946 for Better Care at Home East is calculated as follows: ( (123 Excellents x 5) + (7 Goods x 4) ) ÷ 130 Ratings = 4.946

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Better Care at Home East is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (4)

Joannah

Joannah Bishop

Job Title: Registered Manager

Joined: 2015

Joannah has always been a caring, compassionate person, striving to put the health, feelings and safety of others first. It was these traits that gave her the vision to form a care company that does just that. She is now trained to Gold Standard in End of Life Care, recently also undertaking Living Well Dying Training to become a Death Doula. Joannah also holds certificates in Dementia Care, Level 5 Lifesaving, Catastrophic Bleeding and a Distinction Diploma (level 3 & 5) in Health and Social Care, and it doesn’t end there, Joannah is constantly adding to her qualifications.


Joannah is a hands-on manager and forms part of the small, dedicated team of carers at BetterCare@HomeEAST.


Niamh

Niamh Davies

Job Title: Business Development Care Manager

Joined: 2018

Niamh has a passion for caring and feels it’s only right to choose a vocation that is self-less. She began her journey as a fresh-faced carer with BetterCare@HomeEAST and has since embraced numerous promotional opportunities, culminating in her recent promotion to Business Development Care Manager in 2024.


Niamh has obtained several degrees in addition to her position at BetterCare, earning a BSc in Sports Therapy and an MSc in Physiotherapy. Niamh collaborates with our team and service users to develop bespoke assessments that support rehabilitation and re-enablement.


Leisa

Leisa Dewhurst

Job Title: Field Client Leader

Joined: 2022

Leisa has a wealth of experience, in both care-homes and domiciliary care. She has an exceptional client-centric approach, committed to addressing the holistic needs of clients, and proposing innovate ideas to enhance care and wellbeing. In light of this, we were delighted to appoint Leisa our Field Client Leader in 2023. She attends to each client on a regular basis to conduct “Spot Check” visits, monitoring baseline observations and conducting general property and wellbeing reviews. Leisa is a diligent and empathetic individual, her compassion and kind heart shines through in her care for others.


Joanna

Joanna Conway

Job Title: Field Team Leader

Joined: 2022

JoJo joined BetterCare as a novice in the field of care, but has since blossomed into an exceptional and empathetic carer. She has a compassionate heart and an extremely strong work ethic. JoJo is a positive member of BetterCare, and in 2024 was promoted to Field Team Leader. She is on hand to support all of our staff, and has been recognised for her commitment to always going the extra mile to support others.


Frequently Asked Questions about Better Care at Home East

What Type of Services does Better Care at Home East offer?

Better Care at Home East offers Home Care.

How many Carers does Better Care at Home East employ?

Better Care at Home East employs 17 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Better Care at Home East to verify any information. View our terms and conditions. Better Care at Home East has a Platinum Service – more info.