Better Care at Home East

17 Harbour Road, Bournemouth BH6 4DD
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9.9 31 Reviews
  • Better Care at Home East, Bournemouth
Better Care at Home East provides home care to people in Bournemouth, Christchurch, Highcliffe, Mudeford and surrounding areas.

The wide range of services includes personal care, help with getting up and ready for the day, meal preparation and medication assistance, shopping, convalescence care and more.

Better Care prides itself on providing great-tasting and nutritious food made according to client preferences and needs.

All staff live locally and have been carefully selected, thoroughly DBS checked and trained.

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Care Provided by Better Care at Home East

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Joannah Bishop (Owner/Registered manager)

Funding & Fees Guide for Better Care at Home East

  • Prices

  • £34.00 for 60 minutes
    £31.00 for 45 minutes
    £28 for 30 minutes
    Waking nights £195.00
    Sleeping nights £165.00

  • No mileage or weekend charges
    Double time bank holidays

Better Care at Home East Reviews (31)

Total of 31, showing 21-31
9.9

Better Care at Home East has a Review Score of 9.9 (9.946) out of 10, based on 22 reviews in the last 2 years. Over all time Better Care at Home East has 31 reviews.

Overall Experience

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Date Published

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Review from Janet F (Daughter of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Better Care at Home East has provided care for my mother and father from August 2020 to date. Sadly my mother passed away in October 2022. Since then, they have cared for my father 24/7, and he is very happy. The staff are well-trained, friendly and caring. They ensure that my father is well looked
after, and they raise any issues of concern with me without delay. I am kept very well informed through the reports each carer put online after their shifts.

Reply from Joannah Bishop, Director at Better Care at Home East

So glad you're happy, your parent is like family to us.
Warmest wishes.


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Review from R B (Husband of Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that every one of the carers diligently attends to my wife and diligently makes sure all her needs are attended to in regard to food, dressings and personal care. They also help with obtaining medicines, prescriptions etc. from doctors and pharmacies.

Reply from Joannah Bishop, Director at Better Care at Home East

Thanks so much for your kind words. We are so glad you're happy with our service
Best wishes.


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Review from P B (Husband of Client) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Better Care at Home has provided my wife with care for a period of almost five years, excellent service of care, indeed outstanding. The staff are extremely well trained and monitored and they are a delight to welcome to ones home. I have no hesitation in recommending Batter Care to people in a similar
situation to my wife.

Reply from Joannah Bishop, Director at Better Care at Home East

Thank you so much, it's always a pleasure to see you and your wife.


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Review from Margaret R (Client) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very helpful and make an effort to make sure that each patient is satisfied when the carers leave the client's property.

Reply from Joannah Bishop, Director at Better Care at Home East

Dear Margaret, it's a pleasure to support you.
Thank you for your kind words.


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Review from Freda D (Wife of Client) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the way that the manager and her wonderful team of carers looked after my husband. Nothing was too much trouble, and they appreciated his sense of humour. They also helped me in many ways, including babysitting my husband whilst I had a welcome hour or two-break. I cannot praise
or recommend them highly enough.

Reply from Joannah Bishop, Director at Better Care at Home East

Dearest Liz, it was our pleasure to support you both.
Thank you for your kind words.


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Review from E C (Client) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls from Better Care are fantastic. They help me with medication, shopping, cleaning, washing and all food preparation, visits to the hairdresser.
Don't know what I would do without them. They keep me company and make me laugh.

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Review from Caroline S (Daughter of Client) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff I have met are friendly, caring, professional and lovely. They learnt my dad's personal preferences quickly and remember them. They manage to maintain dignity and respect alongside natural ease and comfort so they are neither over-familiar nor strangers. True professionals. We are lucky
to have them caring for my Dad.

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Review from Marion L (Client) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers always come at the time provided; they are friendly and cheerful despite the early hours. They help when I have a shower and make sure that I don't get cold or slip. Basic shopping will be delivered either the same day or at their next visits - a great help.

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Review from Margaret H (Sister of Client) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my sister, who has Parkinson's dementia, was unable to live independently I was anxious to find suitable home care. After contacting a number of agencies in the Christchurch area, we came across Better Care. After meeting with the manager, I was reassured that Better Care could provide exactly
the kind of support my sister needed. All of the carers were kind and cheerful and my sister loved having them in her home. They ensured that she was well looked after and that she took all her medication on time. They also let me know how she was and raised any issues of concern. When my sister suddenly needed more support, the manager managed to reorganise her care staff at very short notice so that this was possible. In the end, my sister needed 24-hour care and so she went into a nursing home. The carers prepared her for this transition and packed up everything that she needed. Undoubtedly this made leaving home and going into a new environment much less stressful. I strongly recommend Better Care.

Reply from Joanna Bishop, Director at Better Care at Home East

It was our pleasure to support your sister in her home. She is a wonderful lady.
Joannah


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Review from Richard S (Son of Client) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy to be given this opportunity to spread the word about this remarkable care agency. You looked after my 94-year-old mother and treated her with respect and kindness in a way and could honestly not imagine being surpassed. I know you have knowledge and expertise and I would expect no less.
But you have the attitudes, patience and tolerance, respect for individuality and personalisation of the care you offer that is impressive, and this from all your people. It's nice to be accomplished in your work, but the greatest accomplishment is to show kindness to an elderly and vulnerable old lady. Kindness in our dealings with others is what truly matters. There isn't enough of it in our world. And you showed a similar understanding of her son's feelings. I must say that now my Mother has gone into residential care, I will miss you. You really do deserve your 'outstanding' rating.

Reply from Joannah Bishop, Director at Better Care at Home East

Dearest Richard, thanks so much for your kind words. It was our pleasure to support your lovely mum. We will miss her and you too.


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Review from Caroline L (Friend of Client) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For some time now Better Care at Home have been looking after my friend. They are not just carers, they are an extended family who truly do care. What they have done for her truly goes above and beyond. We thank you for your constant care and love.

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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Better Care at Home East is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.946 for Better Care at Home East is calculated as follows: ( (123 Excellents x 5) + (7 Goods x 4) ) ÷ 130 Ratings = 4.946

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Better Care at Home East is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (4)

Joannah

Joannah Bishop

Job Title: Registered Manager

Joined: 2015

Joannah has always been a caring, compassionate person, striving to put the health, feelings and safety of others first. It was these traits that gave her the vision to form a care company that does just that. She is now trained to Gold Standard in End of Life Care, recently also undertaking Living Well Dying Training to become a Death Doula. Joannah also holds certificates in Dementia Care, Level 5 Lifesaving, Catastrophic Bleeding and a Distinction Diploma (level 3 & 5) in Health and Social Care, and it doesn’t end there, Joannah is constantly adding to her qualifications.


Joannah is a hands-on manager and forms part of the small, dedicated team of carers at BetterCare@HomeEAST.


Niamh

Niamh Davies

Job Title: Business Development Care Manager

Joined: 2018

Niamh has a passion for caring and feels it’s only right to choose a vocation that is self-less. She began her journey as a fresh-faced carer with BetterCare@HomeEAST and has since embraced numerous promotional opportunities, culminating in her recent promotion to Business Development Care Manager in 2024.


Niamh has obtained several degrees in addition to her position at BetterCare, earning a BSc in Sports Therapy and an MSc in Physiotherapy. Niamh collaborates with our team and service users to develop bespoke assessments that support rehabilitation and re-enablement.


Leisa

Leisa Dewhurst

Job Title: Field Client Leader

Joined: 2022

Leisa has a wealth of experience, in both care-homes and domiciliary care. She has an exceptional client-centric approach, committed to addressing the holistic needs of clients, and proposing innovate ideas to enhance care and wellbeing. In light of this, we were delighted to appoint Leisa our Field Client Leader in 2023. She attends to each client on a regular basis to conduct “Spot Check” visits, monitoring baseline observations and conducting general property and wellbeing reviews. Leisa is a diligent and empathetic individual, her compassion and kind heart shines through in her care for others.


Joanna

Joanna Conway

Job Title: Field Team Leader

Joined: 2022

JoJo joined BetterCare as a novice in the field of care, but has since blossomed into an exceptional and empathetic carer. She has a compassionate heart and an extremely strong work ethic. JoJo is a positive member of BetterCare, and in 2024 was promoted to Field Team Leader. She is on hand to support all of our staff, and has been recognised for her commitment to always going the extra mile to support others.


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