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Candour Care Group has a Review Score of 9.9 (9.943) out of 10, based on 12 reviews in the last 2 years. Over all time Candour Care Group has 18 reviews.
Review from C O (Niece of Client) published on 10 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Paul Serrio, MD at Candour Care Group
Thank you so much for your wonderful five-star review! We're thrilled to hear that your Aunt is receiving the care she deserves and that you feel a sense of peace knowing she's in good hands. Our team is dedicated to providing compassionate and quality care, and it's great to know that you've had positive experiences with our carers. Your kind words mean a lot to us and motivate us to continue our mission. If you ever need anything or have any questions, please don't hesitate to reach out!
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Review from Sarah A (Client) published on 4 March 2025
Submitted via Website •
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5.0 out of 5
Reply from Paul Serrio, MD at Candour Care Group
Thank you so much for your heartfelt five-star review! We're thrilled to hear that Candour Care has made such a positive impact on your life and has helped you maintain your independence. Our team is dedicated to providing compassionate and flexible support, and it's wonderful to know that they have been a bright part of your day during challenging times. Your kind words truly motivate us to continue our work. If you ever need anything or have questions, please don't hesitate to reach out. We're here for you!
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Review from Karen H (Daughter of Client) published on 4 March 2025
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5.0 out of 5
Reply from Paul Serrio, Managing Director at Candour Care Group
Thank you so much for your wonderful five-star review! We truly appreciate your kind words about our team at Candour Care Group. It's heartwarming to hear that you feel confident and comfortable with the care your mum is receiving. Our team is dedicated to providing considerate, respectful, and professional support, and your feedback reaffirms our commitment to excellence. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for trusting us with your mum's care!
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Review from M S (Client) published on 13 February 2025
Submitted via Website •
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5.0 out of 5
Reply from Paul Serrio, MD at Candour Care Group
Thank you so much for your wonderful five-star review! We are thrilled to hear that you have had such a positive experience with our team at Candour Care Group. Your kind words about our care staff and management truly mean a lot to us. We are dedicated to providing trustworthy and compassionate care, and it's incredibly rewarding to know that you feel supported and valued. We're grateful to have you as part of our community and look forward to continuing to serve you. Thank you once again for your kind feedback!
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Review from Stephen B (Son of Client) published on 10 February 2025
Submitted via Website •
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5.0 out of 5
Reply from Paul Serrio, MD at Candour Care Group
Thank you so much for your wonderful five-star review! We're truly grateful for your kind words and are thrilled to hear about the positive impact our team has had on you and your mum. It's our mission to provide exceptional care, and were glad that our efforts to ramp up her care package made a difference during such a challenging time. Our individual carers genuinely care about the well-being of those they support, and its heartwarming to know that they've been able to anticipate your mum's needs and help you find some much-needed breaks. If there's anything else we can do for you, please don't hesitate to reach out. Thank you for trusting us with your mum's care!
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Review from Gary W (Son of Client) published on 10 February 2025
Submitted via Website •
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5.0 out of 5
Reply from Paul Serrio, MD at Candour Care Group
Thank you so much for your wonderful five-star review! We're thrilled to hear that our team was able to provide the care and support your mum needed after her fall. It's heartwarming to know that our quick assessment and tailored care times made a positive impact on both your mum and your family. We truly appreciate your kind words about our staff and will be sure to pass along your gratitude to them, especially your friend! Your recommendation means the world to us, and were here for you and your family anytime you need us. Thank you again for choosing us!
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Review from A Q (Son of Client) published on 4 November 2024
Submitted via Postal Card •
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4.0 out of 5
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Review from J G (Client) published on 23 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Serrio, MD at Candour Care Group
Thank you, We really appreciate the great feedback.
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Review from A B (Client) published on 22 August 2024
Submitted via Website •
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5.0 out of 5
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Review from Rita G (Wife of Client) published on 12 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Serrio, MD at Candour Care Group
Hello,
Thank you so much for taking the time to leave this review, it means so much to us all here at Candour Care. We get lots of great feedback from clients and their families, it always lifts us and encourages us to be the best care providers.
Thank you, Managers at Candour.
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Review from Jenna H (Sister of Client) published on 11 October 2023
Submitted via Website •
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5.0 out of 5
Reply from Paul Serrio, MD at Candour Care Group
Thank you so much for this wonderful review, we cannot tell you how much it means to us. It gives the entire team a real boost to read this. It makes all of our hard work so much more rewarding, just knowing that we are delivering great care and support to your family in such a positive way.
Thank you,
From the management and the entire squad of carers, we have here at Candour!
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Review from C R (Client) published on 14 May 2023
Submitted via Postal Card •
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5.0 out of 5
Reply from Paul Serrio, MD at Candour Care Group
Thank you so much for this wonderful feedback, it means so much that you've taken the time to do this.
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Review from Lynsey A (Niece of Client) published on 23 February 2023
Submitted via Website •
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5.0 out of 5
Reply from Paul Serrio, MD at Candour Care Group
Hi Lynsey, thank you so much for taking the time to leave this fantastic review - honestly, it means the world to us. We are still quite a young company (2019), and it really does give us a huge boost when someone speaks so highly of us.
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Review from A E (Niece of Client) published on 7 November 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from Barbara M (Wife of Client) published on 21 April 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Serrio, Managing Director at Candour Care Group
Thank you so much for this five-star review. It's been a pleasure working with you and your family and to know that you have been so happy with the service means the world to us.
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Review from Suzanne L (Niece of Client) published on 3 March 2022
Submitted via Website •
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5.0 out of 5
Reply from Paul Serrio, MD at Candour Care Group
Thank you Suzanne,
We have worked with you guys for some time now and we totally understand how much you have all been through. We are honoured to support and care for your family members and are truly grateful for this incredible feedback.
Thank you,
Team Candour.
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Review from Karen P (Wife of Client) published on 3 March 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Paul Serrio, MD at Candour Care Group
Hi Karen,
Just wanted to thank you for this amazing review, it really does mean the world to us when a client goes out of their way to leave us incredible feedback. We are blown away, thank you.
Team Candour.
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Review from Pamela D (Client) published on 22 February 2022
Submitted via Website •
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5.0 out of 5
Reply from Paul Serrio, Managing Director at Candour Care Group
Hi Pamela,
Thank you so much for this amazing review, it means the world to us.
From all of us here at Candour, thank you.
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The Review Score of 9.9 (9.943) out of 10 for Candour Care Group is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.943 for Candour Care Group is calculated as follows: ( (66 Excellents x 5) + (4 Goods x 4) ) ÷ 70 Ratings = 4.943
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Candour Care Group is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Oct 2021
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Job Title: Directors
Joined: 2019
Introducing Paul and Ashley Serrio, the visionary founders of Candour Care Group, who embarked on their journey with a simple yet powerful mission: to make a positive difference within their local community. With a shared ethos centred on outstanding care for service users, their loved ones, and the dedicated team, their commitment to transparency and consistency is truly infectious, radiating throughout the entire organization.
Together, Paul and Ashley bring a wealth of knowledge and expertise in training, health, and social care. Their approachable and welcoming demeanour ensures that everyone feels valued and supported, regardless of their titles. They are always ready to lend their time and talent, fostering a culture of collaboration and compassion within Candour.
Through their leadership, Paul and Ashley not only set high standards for care but also inspire their team to strive for excellence, making a lasting impact on the lives of those they serve. Their dedication is the cornerstone of Candour Care Group, creating a nurturing environment that benefits everyone involved.
Job Title: Business Support Officer
Joined: 2024
Meet Deb, a dedicated health and social care expert with multiple years of experience in the care sector. With a passion for improving the lives of others, Deb has honed her skills in providing compassionate support and tailored care solutions to those in need. Her deep understanding of the challenges faced by individuals and families allows her to make a meaningful impact in their lives.
Outside of her professional endeavours, Deb is a proud dog lover and cherishes her time with her beloved companion, Deangelo. She thrives on meeting new people, fostering connections, and sharing her knowledge to empower those around her. Whether it’s through her work or her personal interactions, Deb’s commitment to care and support shines through, making her a trusted ally in the health and social care community.
Want to talk to Deb
Job Title: Business Support Officer
Joined: 2025
Introducing Steph, a passionate and dedicated social care professional with a few years of hands-on experience in the field. Steph is on her way to becoming an advanced social care practitioner, showcasing her commitment to personal and professional growth.
As a valued member of her team, Steph is known for her genuinely caring nature and unwavering dedication to delivering exceptional service. Her empathetic approach allows her to connect deeply with those she supports, ensuring they receive the compassionate care they deserve. With a bright future ahead, Steph is not just building her career; she is making a meaningful difference in the lives of others every day.
Job Title: Field Supervisor
Joined: 2023
Meet Kim, a dynamic and skilled professional who has been an integral part of the Candour team since February 2023. Starting her journey as a Healthcare Assistant (HCA), Kim quickly demonstrated her exceptional caregiving abilities, earning her promotion to Field Supervisor in no time.
In her role, Kim is dedicated to ensuring that staff are compliant and well-supported while working in the field, fostering an environment of excellence and care. Her commitment to high standards is further exemplified by her position as the resident moving and handling trainer, where she shares her expertise to enhance the safety and effectiveness of care delivery.
With her passion for supporting both her team and the individuals they care for, Kim is a shining example of leadership and compassion in the social care sector. Her contributions not only elevate the quality of service at Candour but also inspire those around her to strive for greatness.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candour Care Group to verify any information. View our terms and conditions. Candour Care Group has a Platinum Service – more info.
