Forever Care (Walsall) Ltd

228 Lichfield Road, Walsall WS4 1SA
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9.8 30 Reviews
  • Forever Care (Walsall) Ltd, Walsall
Forever Care (Walsall) Limited is a CQC Registered Home Care and Employment Agency. They provide fast and cost-effective domiciliary services. They specialise in providing affordable and flexible Home Care Help Services for the Elderly and Individuals with Learning Disabilities in the community within their homes.

Forever Care's staff are well trained to provide personal care with civility and dignity. Privacy and confidentiality are paramount when dealing with service users. The need for assistance with various tasks is supplied with patience and understanding.

Forever Care Walsall's mission is to provide the highest quality of care with respect and trust. They embrace and uphold the highest standards of personal and professional ethics, honesty and trust. They treat everyone with uncompromising respect and fairness. They work as a team and share knowledge for continuous improvement, learning and innovation. They fulfil their commitments to colleagues and service users with a clear understanding of urgency and accountability.

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Care Provided by Forever Care (Walsall) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Food Preparation & Serving
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments

Good to Know

  • Owner
  • Forever Care (Walsall) Ltd
  • Person in charge
  • Zaitun Mutesi (Manager)

Funding & Fees Guide for Forever Care (Walsall) Ltd

  • Prices

  • £19.50 per hour

Forever Care (Walsall) Ltd Reviews (30)

Total of 30, showing 1-20
9.8

Forever Care (Walsall) Ltd has a Review Score of 9.8 (9.768) out of 10, based on 17 reviews in the last 2 years. Over all time Forever Care (Walsall) Ltd has 30 reviews.

Overall Experience

  • 26
  • 3
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Date Published

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Review from A R (Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am satisfied and appreciate my care package. However, when my support workers use excessively their mobile phones it supports my paranoia and schizophrenia that I am being spied on. When I have no contact with the management other than a Christmas card it just makes me feel like a number,
but my support workers are very good at a home job. I do need prompting to take medication and help with housework, clothes and duvet changes for this I am grateful.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for the feedback, I will discuss with the carers to use mobile phones sparing but they do have to scan in and record notes during visits. I will inform the office to make more regular contact.


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Review from R P (Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 2 previous disappointing care companies, we were introduced to Forever Care. They have looked after my mother who is suffering with dementia with compassion, patience, professionalism and are able to undertake all aspects of home care. They have gone above any beyond to meet all our family expectations.
We have consistency in the carers and the timings of each home visit. The carers maintain hygiene at all times and staff are friendly, polite and always smiling. I would recommend Forever Care to anyone seeking professional care at home.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for the feedback and we hope to maintain a high standard in all that we do.


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Review from R G (Wife of Client) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the support we have received from the carers. My husband is very happy with them too. Nothing is too much trouble. The management have worked with us too. Would be glad to recommend them to anyone.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you it is a pleasure to work with your family and wish the best for you.


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Review from F L (Client) assisted by family/friend published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care is excellent in every way. He is caring, respectful, always eager to help me in every way. Totally organised, and very pleasant and polite at all times. I really feel we are so lucky to have him in our home.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for the review and we hope to keep maintaining the best services that we can provide.


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Review from J O (Son of Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Overall satisfactory, but on two occasions, the carers have not turned up. My mum is diabetic and this could have caused problems. A little more training is needed as most of the staff have very little to no knowledge of what to do if Mum falls ill and has a hypo. If this can be addressed, I think we
could be well on our way to an excellent score.
Communication is difficult for my mum and some of your staff do not have a good grasp of English language yet.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for the feedback, we hope to improve on all areas highlighted in your review and hopefully we will meet your expectations very soon.


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Review from S T (Daughter of Client) published on 25 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very good with my mom. They are polite and treat her with dignity, and if I tell them anything about mom's needs they carry it out. The two girls on the 5 and 9 shift are very good.

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Review from H L (Client) assisted by family/friend published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Forever Care carers are very friendly and good at their job. The care I have is excellent I cannot fault the overall care and support experience I am receiving. Always have a laugh and a joke which makes my day. Also, they are very pleasant.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for the feedback. We will continue to provide the best care we can with a tough of happiness.


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Review from L N (Daughter of Client) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a good experience.

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Review from T F (Daughter of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been having this care company for 11 months now, the carers are very pleasant and caring and we work together very well. Any issues are sorted, I must add I have only had to ring the office once in 11 months and that was because my carer changed, and after speaking to the office my needs
were put right back to my preferred carer. I find them very patient with working with dementia. Would highly recommend them.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you so much for this review as we pride ourselves in consistency and our carers building a relationship with service users.


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Review from Denise B (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and continuity which is crucial to patient care! Also very good at sorting any problems so if they did not turn up they would always get someone else there promptly. Good communication Thank you.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you so much for appreciating our efforts.


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Review from Kim B (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother became suddenly more confused a couple of days ago, the carer and the office were quick to communicate with me to advise me what had been happening. This has always been the case and even when difficult situations have occurred with my mother, the carers have remained professional and
supportive. One of the carers in particular, has developed a very good rapport with my mother and this has been extremely valuable. The carers have also taken on extra duties on occasions when my husband and I have been on holiday, meaning we’ve been able to enjoy our holiday safe in the knowledge that my mother is being cared for. My mother is sometimes very demanding due to her mental health. The support not just to her but to myself is certainly over and above what I expected. I would unreservedly recommend Forever Care (Walsall) to anyone.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for appreciating all our efforts and always working with our team to ensure that Mum receives the best care.


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Review from Amanda W (Daughter of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A care agency that actually cares!
The carers who helped us look after my Dad in his last days were kind, helpful and very courteous.
Office staff were also caring whilst being very efficient and overall communication was very good.
Would definitely recommend.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for this feedback, hopefully we made a difference in his last days. May his soul RIP.


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Review from L W (Daughter of Client) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mom receives is exceptional from the carer that comes, she's very caring and really polite.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for the feedback and we hope and aim to continue providing high-quality care services.


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Review from J M (Partner of Client) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to say that I am happy with the care that I am receiving and the staff members are golden and respectful. They so as they are told and fulfill all of my partner's needs and wants. I would recommend the company to my friends and family as the staff are brilliant and complete all tasks.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you so much for the feedback as we aim to maintain good quality care.


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Review from Elizabeth D (Client) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had great care from my carer and I look forward to seeing her.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for the feedback and we promise to continue delivering good quality care.


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Review from G F (Daughter-in-law of Client) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers always seem to take a genuine interest in my mother-in-law. She is always pleased to see them. Nothing is too much trouble. The relationship they have with her is of a caring nature.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you for the feedback and we aim to continue delivering good quality care and keep our service users in the comfort of their homes.


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Review from Rose G (Wife of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care from Forever Care very polite and very prompt. My husband's needs have been met in every way. I feel we have been treated very well and would recommend very highly.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you, we will continue to provide the best quality of care for your husband.


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Review from Janet H (Client) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a customer of yours for quite some time now and may I say how pleased I am with the service you have provided for me. The girls are always very caring and always have a ready smile for me. The service they provide is second to none and I would be devastated if I had to lose any one of them.
I don't know what I would do without them.

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Review from Megan M (Client) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers from Forever Care are really good. Nothing is too much for them. They call on me four times a day, double-handed. They are very polite, and always take care in seeing to me. They wash and dress me. You can have a joke with them. The manager of the company is very helpful and always there to
help.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you, Megan. It has been an honour to provide our services for the last one plus year. You make it easy through your effective communication and guidance.


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Review from S B (Son of Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Forever Care has been brilliant. They are much better than our last care team. We are so glad they are looking after Mum. Mum looks forward to seeing them and is much happier. We are very happy to be their client.
Forever Care, forever happy!

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you so much for the feedback, and we hope to continue fulfilling Mum's care needs.


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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Forever Care (Walsall) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Forever Care (Walsall) Ltd is calculated as follows: ( (83 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 99 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Forever Care (Walsall) Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Forever Care (Walsall) Ltd

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Meet the Team (0)

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Frequently Asked Questions about Forever Care (Walsall) Ltd

What Type of Services does Forever Care (Walsall) Ltd offer?

Forever Care (Walsall) Ltd offers Home Care.

How many Carers does Forever Care (Walsall) Ltd employ?

Forever Care (Walsall) Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Forever Care (Walsall) Ltd to verify any information. View our terms and conditions. Forever Care (Walsall) Ltd has an Enhanced Service – more info.