Forever Care (Walsall) Ltd

228 Lichfield Road, Walsall WS4 1SA
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9.8 30 Reviews
  • Forever Care (Walsall) Ltd, Walsall
Forever Care (Walsall) Limited is a CQC Registered Home Care and Employment Agency. They provide fast and cost-effective domiciliary services. They specialise in providing affordable and flexible Home Care Help Services for the Elderly and Individuals with Learning Disabilities in the community within their homes.

Forever Care's staff are well trained to provide personal care with civility and dignity. Privacy and confidentiality are paramount when dealing with service users. The need for assistance with various tasks is supplied with patience and understanding.

Forever Care Walsall's mission is to provide the highest quality of care with respect and trust. They embrace and uphold the highest standards of personal and professional ethics, honesty and trust. They treat everyone with uncompromising respect and fairness. They work as a team and share knowledge for continuous improvement, learning and innovation. They fulfil their commitments to colleagues and service users with a clear understanding of urgency and accountability.

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Care Provided by Forever Care (Walsall) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Food Preparation & Serving
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments

Good to Know

  • Owner
  • Forever Care (Walsall) Ltd
  • Person in charge
  • Zaitun Mutesi (Manager)

Funding & Fees Guide for Forever Care (Walsall) Ltd

  • Prices

  • £19.50 per hour

Forever Care (Walsall) Ltd Reviews (30)

Total of 30, showing 21-30
9.8

Forever Care (Walsall) Ltd has a Review Score of 9.8 (9.768) out of 10, based on 17 reviews in the last 2 years. Over all time Forever Care (Walsall) Ltd has 30 reviews.

Overall Experience

  • 26
  • 3
  • 0
  • 1
  • 0

Date Published

30
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13

Review from S G (Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, helpful service where nothing is too much trouble. Highly recommend.

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Review from Vivien L (Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the short time I have known carer she has always been polite and shown respect to me. She has done her job well. No shortcuts, I think she gives it her best. She looks after older people. she takes care of you so that you are safe.
She does not waste time, her time is filled with her duties

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you so much Vivien for the feedback and thanks for always cooperating with our carer.


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Review from P M (Son of Client) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent member of staff who looks after my mum, excellent. Thank you to all the staff.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you so much for the feedback and all the support you offer when the carer visits.


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Review from Deborah C (Daughter of Client) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in late-stage dementia and following a nasty fall and spending 9 weeks in hospital, she was put on end of life care and returned home. Forever Care, Walsall, provided 2 carers visiting 4 times a day to help with my mom’s personal care. This has not been easy due to my mother’s aggression
and constantly fighting off the carers (and family). In fact, it has been very stressful. I cannot fault Forever Care - who have remained professional throughout, whilst as a family, we have been mortified by mom’s behaviour. The carers are patient, professional, understanding and very kind to my mom. They always turned up - were polite and over time began to get to know our family. Having carers in your home is a big decision and I can’t fault the carers we had. As a job role, carers deserve more credit and really have been heroes in our home. Thank you.

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Review from T B (Daughter of Client) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is currently receiving a care package due to his terminal illness and I would like to say that we are truly grateful for the most wonderful care we are receiving from the wonderful people of Forever Care (Walsall) Ltd. I cannot fault any of them but I would highly recommend our regular carers.
We have been blessed to have these very thoughtful and caring people in our lives and to make my father's time he has left comfortable and very personable. We would not be able to get through these difficult times without them. Anyone considering a care package for the future, I would not hesitate to use this service. Wishing you all the very best for the future and well done.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you so much for this feedback, we hope and pray that we keep up the good quality care with all our service users.


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Review from S W (Client) assisted by family/friend published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with both the overall care and also the care worker who is professional and caring with looking after my requirements. They show me both kindness and dignity with nothing being too much trouble. I am very happy with this care provider.

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Review from G R (Client) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Forever Care Ltd (Walsall) is an excellent care agency that provides outstanding care and support within the community. As I have found them to be very fast in setting up my support with my care tailored to my needs. They have given me a very good team of workers and are really cost-effective. I would
definitely recommend this service.

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Review from Zalikah N (Sister of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff at Forever Care Walsall Ltd have been very kind and helpful when supporting my sister since she was discharged from hospital and she is now making a fully expected recovery. Will forever be grateful to their team during such a trying time.

Reply from Ajmal Yakoob, Managing Director at Forever Care (Walsall) Ltd

Thank you so much for the feedback, we are glad that we played a positive role in your sister's recovery. We wish her all the best.


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Review from Shabnum N (Client) published on 3 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and her team made it possible for me to continue living in my own home by helping with personal care, meals, washing, access to the community. They treat me with dignity and provide extra care when necessary and I would recommend them to anyone.

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Review from W A (Son of Client) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Forever Care set very high standards in the care they provided. Forever Care has a great team from the care manager to the admin, they have shown professionalism from the start to finish. My mum has complex issues and from the beginning, these were addressed with courtesy and diligence. I would recommend
Forever Care to all those who require dedicated care for their loved ones.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Forever Care (Walsall) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Forever Care (Walsall) Ltd is calculated as follows: ( (83 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 99 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Forever Care (Walsall) Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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