Edith Healthcare Wolverhampton

F09 Regent House, Bath Avenue, Wolverhampton WV1 4EG
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8.0 3 Reviews
  • Edith Healthcare Wolverhampton, Wolverhampton
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Care Provided by Edith Healthcare Wolverhampton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Older Person Care
  • Personal Hygiene Care

Good to Know

  • Owner
  • Edith Healthcare Wolverhampton Ltd
  • Person in charge
  • Marcia Mpofu (Manager)
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Edith Healthcare Wolverhampton Reviews (3)

8.0

Edith Healthcare Wolverhampton has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Edith Healthcare Wolverhampton has 3 reviews.

Overall Experience

  • 1
  • 1
  • 0
  • 0
  • 1

Date Published

3
0
0
1
2

Review from Deborah L (Daughter of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Edith Healthcare has been our saviour. They stepped in at Christmas time and provided help, advice and care to our 93-year-old mother as an emergency case. Every one of the carers was worth their weight in gold. Each one of them made us feel confident with her care. Mom was made to feel at ease with
the personal care that was offered. One day they even brought her flowers, which made us all cry. She held hands with them and waved them off and looked forward to seeing them when they returned. They even took the time to call in on the night that she died to offer their condolences. My sister and I can’t thank them enough. Please use these wonderful carers if you need help with your loved ones.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Naomi M (Niece of Client) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to the manager and all the staff at Edith for all the support and care provided to auntie during her last days. All the staff were very lovely and caring and I know my auntie and uncle really appreciated their presence every time they came.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kim H (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

They started off by saying they only did a telephone assessment due to Covid, however, I insisted they came out to see my mother. From the start, the owner led me to believe she was a nurse. I did some research and this was not the case, the care staff were not competent in caring for my mother. It
was very poor care, they didn’t know how to write a care plan, they could not be left alone as they didn’t know how to do basic moving and handling which lead to my mother becoming marked. I arranged a meeting but as mum went into hospital they didn’t bother turning up. They did an investigation which was poor so as a family we decided to let safeguarding and CQC deal with this and we’re still awaiting an outcome, but my mum is safe now by not having this company. I advise not to have them near anyone due to lack of care knowledge.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Edith Healthcare Wolverhampton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Edith Healthcare Wolverhampton is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Edith Healthcare Wolverhampton is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Edith Healthcare Wolverhampton

What Type of Services does Edith Healthcare Wolverhampton offer?

Edith Healthcare Wolverhampton offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Edith Healthcare Wolverhampton to verify any information. View our terms and conditions. Edith Healthcare Wolverhampton has a Basic Service – more info.