Care Solutions Fylde

Room 2, Unicorn House, 141 Mowbray Drive, Blackpool FY3 7UN
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1.3 7 Reviews
  • Care Solutions Fylde, Blackpool
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Care Provided by Care Solutions Fylde

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Carla Lowe (Manager)

Funding & Fees Guide for Care Solutions Fylde

  • Prices

  • £19.95 per hour and £13 for 30mins.
    We also accept direct payments.

  • This is chargeable on a 4 weekly basis
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Care Solutions Fylde Reviews (7)

1.3

Care Solutions Fylde has a Review Score of 1.3 (1.333) out of 10, based on 1 reviews in the last 2 years. Over all time Care Solutions Fylde has 7 reviews.

Overall Experience

  • 5
  • 1
  • 1
  • 0
  • 0

Date Published

7
0
1
1
6

Review from Mark L (Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I found every carer that visited me on a daily basis, exceptional.
However, the office team I found rude and very unhelpful, especially the supervisor, she was abrupt and spoke to me like a child on many occasions, to the point that I put the phone down if she answered the telephone.
After an unprovoked
telephone call from her, which was aggressive and threatening, I ended my care with Care Solutions and moved to another provider.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rachael F (Niece of Client) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience was overall positive. There were a couple of things that could have been improved, for example, a sick member of staff who was clearly unwell was sent to my uncle while he had no immune system but this was a one-off. Masks should also have been worn.
In terms of the communication and
empathy that was offered, I was exceptionally happy.
My uncle was given his dignity at a time when he couldnt protect it himself.
Our handler was brilliant and really cared about us as a family which we loved.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gordon S (Relative of Client) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care company, always on hand and very helpful and know their jobs, brilliant care standards and looked after my relative for a long period of time.
Would highly recommend to anyone.
When it came to the darkest day, we were unable to attend and they tended on our behalf until we were available.
Great after-service and great staff in all aspects, in care and out of care.
Brilliant care team
Thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G H (Daughter of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that both my parents have received from all the staff visiting their home has been of a very good quality, nothing is a problem and the care/mental health needs are always met on all visits during the day. The staff would assist my parents with personal care, making meals and administering
their medication. Whenever I contact the office staff regarding a change in my parents' well-being or for a little advice it is always received in a positive manner and passed on to the relevant staff. It is a great service so thank you to you all, it is also peace of mind for me and my family that their general health is being observed.

Reply from Carla Lowe, Manager at Care Solutions Fylde

Thank you for the review, this is lovely to read and we value your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carla R (Great Great-Niece of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi, we've recently been introduced to Care Solutions, they are providing four visits a day for my great-auntie. All members of staff I've met up to now have been extremely helpful, friendly and consistent. They have all gone out of their way to ensure my great-auntie is safe and happy. Big thank you
to one member of staff, she has been amazing.

Reply from Carla Lowe, Manager at Care Solutions Fylde

Thank you very much for your review, we appreciate your valuable feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K M (Client) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are really friendly and they helped me realise not to be embarrassed when you need them. I’m so glad to be a client of theirs, thank you so much for your help and making me realise their help is there when you ask for it.

Reply from Carla Lowe, Manager at Care Solutions Fylde

Thank you for your lovely comments, we are so happy the staff have made you feel at ease and made the transition of care a more comfortable one for yourself.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Caroline P (Daughter of Client) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to let you know how grateful I am for the high level of care provided by care solutions. They were all very caring and had a great attitude but wanted to give a special mention to the carer with the pink hair. She came to see my father on her break and even apologised for being late, following
a car accident. She was such a help in my father's last days and we couldn’t have done it without her. She made sure his last days were dignified and I can never thank her enough.

Reply from Will Stelfox, Director at Care Solutions Fylde

Thank you for your kind review, it is appreciated.


I have passed on your review to our Care Solutions Fylde Manager so she can advise the 'carer with the pink hair' of your feedback.


Thanks,
Care Solutions Management


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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.3 (1.333)

Overview of Review Score

The Review Score of 1.3 (1.333) out of 10 for Care Solutions Fylde is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.3 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.333 for Care Solutions Fylde is calculated as follows: ( (1 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 6 Ratings = 1.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Solutions Fylde is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Care Solutions Fylde

What Type of Services does Care Solutions Fylde offer?

Care Solutions Fylde offers Home Care.

How many Carers does Care Solutions Fylde employ?

Care Solutions Fylde employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Solutions Fylde to verify any information. View our terms and conditions. Care Solutions Fylde has a Basic Service – more info.