Joghide Home Care Ltd

Suite 2 Kemble House Third Floor, 36-39 Broad Street, Hereford HR4 9AR
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9.9 53 Reviews
  • Joghide Home Care Ltd, Hereford
Joghide Home Care, nestled in the heart of Hereford and Malvern, is more than just a service - it's your local partner in providing personalised, top-notch care to ensure your family members are safe, comfortable, and joyful in their familiar surroundings.

The tight-knit team is dedicated to crafting care plans that are as unique as the people they serve, available any time of the day, all year round. Whether it’s a short visit or around-the-clock support, they're here to assist through life’s temporary hurdles or to provide steady, ongoing care.

The compassionate caregivers are handpicked not just for their skills, but for their passion. They're fully trained and vetted, ensuring peace of mind for you and dignified care for your loved ones.
From daily routines to companionship and household tasks, they believe in adding a personal touch to every aspect of care, which is why they love what they do.

With Joghide Home Care, it's about more than care - it's about enriching lives, one visit at a time.
Call to chat about how the team can support your family's needs and ensure your loved ones can thrive at home.

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Care Provided by Joghide Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Joghide Home Care Ltd
  • Person in charge
  • Susan Troelsen (Registered Manager)

Funding & Fees Guide for Joghide Home Care Ltd

  • Prices

  • From £25.00

  • The cost of our care depends on the level of care that is required.

Joghide Home Care Ltd Reviews (53)

Total of 53, showing 1-20
9.9

Joghide Home Care Ltd has a Review Score of 9.9 (9.919) out of 10, based on 21 reviews in the last 2 years. Over all time Joghide Home Care Ltd has 53 reviews.

Overall Experience

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Review from Myles P (Son of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last month of my mother's life was incredibly challenging, but Joghide did everything they could to ease her suffering. What stood out to me was the energy the carers brought into our home and the genuine love they showed my mum. At first, I worried they might not have enough experience, but I now
realise how wrong I was. We needed the strength and vitality that young carers bring, and that was exactly what helped us all stay positive throughout the hard times. Smiles, kindness, laughter, and, above all, people who truly cared. I have nothing but praise for Joghide, and if you're fortunate enough to have these exceptional people looking after the ones you love most in the world when the time comes, you will be as blessed as we were.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your lovely review. It was a privilege to look after your mum and to support all the family.


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Review from Sarah F (Daughter of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is in the best care with all the fantastic team at Joghide. Everyone has been fantastic, lovely, welcoming and warm. Could not ask for a better team to care for my Dad and help my Mum.
Kept up to date with messages so I can see how Dad is doing. Any issues can raise on chat and they do all can
to help.
Honestly couldn't ask for better service.
Thank you all for all doing for my Dad.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, all the carers enjoys the visits with your dad.


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Review from L F (Wife of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Joghide carers since July 15th, 2024 when my husband came out of hospital. They have been very caring and kind. They listen to him and have been very supportive. They are reliable and the manager keeps in contact to make sure we are happy with their care. We have a group chat where the carers
post about the visit and say how they find my husband that day. My son and daughter can read this and feel happy that they can see what is going on with him, and how he is that day. This is reassuring to them too. I am happy to recommend them as in my eyes they are outstanding.

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Review from Mark P (Son of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Joghide has provided first-rate, thorough, and professional care for my mother over the past 4 months. The team are polite, efficient, and very responsive to my Mother's requests. They are excellent at keeping track of medication and they go the extra mile to make sure that my parents are both comfortable
and content. Communication is excellent and I get reports from them throughout the day. We have the same carers most of the time which is fantastic - this consistency makes a world of difference; it means that the Physio has given the carers instruction about simple exercises they can do with my mother. I would wholeheartedly recommend Joghide to others and am very grateful to them for the care that they provide.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, all the carers enjoy the visits with your mum.


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Review from David C (Son of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Joghide has been absolutely wonderful. The care and attention all the carers have paid to my Mum has been incredible. Two carers in particular have been fantastic.
I cannot recommend Joghide highly enough.
I would definitely recommend them.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, it was our pleasure to look after your mum.


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Review from A W (Niece of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Joghide did a brilliant job looking after my relative. They took time to get to know him well and helped to keep him and his house safe, clean, and tidy. I can’t thank them enough for their hard work and caring roles.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, it was our pleasure to help you in looking after your relative.


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Review from T D (Son of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Joghide has been caring for my father in Malvern. He enjoys his visits and the carers treat him with kindness and dignity. He is a very independent man who has resisted care but with encouragement, he has realized the benefits. Unfortunately, as his care needs have increased Joghide has not been able
to meet those needs. We would not hesitate to recommend them.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, the carers enjoyed the visits with your dad.


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Review from Julie H (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff involved in my father's care were ‘second to none’ in terms of attention, and thoughtfulness during a difficult time. The carers responsible for my father were a credit to the profession allowing him to keep his dignity throughout the latter stages of his life.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, your dad was a true gentleman and very funny at times all the carers enjoyed the visits with him very much.


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Review from Nikki A (Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Joghide are the best-ever care provider of care in Hereford. Staff are very polite and very caring and really put you at ease in your own home. I’m new to having carers but I could not wish for a better company to take care of me. Thank you very much Joghide for your excellent service.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, its our pleasure to support you in your home.


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Review from C L (Friend of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known my friend for a long time. Since she has been with Joghide Home Care, I have noticed a huge difference in her, I think this is down to her home being so clean and well organised, as she is very fussy! All the carers are very friendly, supportive, and helpful. I would recommend Joghide Home
Care to anyone.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your lovely words, all the carers enjoy their visit with your friend. We are so pleased that we have made her comfortable and happy.


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Review from Sarah S (Sister of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has had Joghide Home Care for the last 6 months and is very happy with the level of care. The carers are all very caring and considerate of my sister's needs management is very helpful and always available by phone. I have no problem recommending Joghide Home Care.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, all the carers enjoy the visits with your sister.


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Review from A R (Daughter-in-law of Client) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and assistance Joghide Home Care provide is at the highest level. Carers and management are efficient and professional. Carers are always on time. My mother-in-law is treated with dignity and respect by all. Staff and management are sensitive to her needs, bend over backwards to offer support
and a listening ear. They always respond to my mother-in-law's choices and needs. Management goes the extra mile and is extremely kind and generous. They have put my husband's and my worries and concerns at ease.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, all the carers enjoys there visits with your mum-in-law.


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Review from Vincent P (Son of Client) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say well done Joghide! They looked after my 95-year-old mum, morning, noon, and night....helped her wash, shower, dress, cooked her food, made her breakfast, gave her meds, they even made her Horlicks before bed. I have nothing but high praise for them....100% professional...caring...I
met all the carers at one time or another...every one of them was fully committed.....very well done Joghide!

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, it was a pleasure visiting your mum.


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Review from Caroline B (Daughter of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is receiving care from Joghide Homecare.
We are very pleased with the high standard of care Mum has been receiving for just over a week now.
I have found them to be very professional, my mum can get very anxious and they put her at ease and tend to her every need. Nothing is too much trouble
for them, and they are very approachable.
It seems to be the same carers going in which is good for continuity and familiarity for Mum, especially ensuring her personal hygiene is kept up, and her dignity kept.

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Review from O A (Client) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been treated with care and kindness. Staff are always on time and helpful in the home.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, all the carers enjoy their visits with you.


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Review from Sharon R (Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow! What an amazing, caring company. The manager and supervisor go above and beyond in lots of different ways. They join me once a week with a fish and chip meal. The manager brings me either a roast pork (amazing crackling) or chicken Sunday roast most Sundays. The carers are very friendly, caring,
and understanding as I have MS and now bedbound. No job is too much, cleaning, cooking, laundry, and shopping, and more. My family and close friends have commented how clean, tidy, and organised my home is looking just the way I like it, so they do listen to me.
Neighbours have also told them how friendly the carers have been to them.
What more can you ask for from a caring company.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your amazing review, all the carers love visiting you.


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Review from Brenda L (Client) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always cheerful, kind, helpful and encouraging. They work thoroughly and quickly together and are polite and not too intensive.
They are good listeners and address and follow up on any concerns.
Overall, I am very pleased with the service and would thoroughly recommend them.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words; very much appreciated.


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Review from S G (Daughter of Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say the care and support from carers and management from Joghide Home Care has been outstanding.
They just don't do what they should do in their contract. They spend time with the care, putting them at ease in their later years which I think is very important for the elderly to
have. More than just care they need to feel safe. I can't say how pleased I am with how much support and dignity. Well done, excellent all of the care team.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, it's very much appreciated.


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Review from B H (Wife of Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care taken and the respect shown to my husband. We value the very good advice given on different things and how management helps with communication with different medical teams, that is a really great help. Peace of mind with most things, means a lot to us at the moment.
The team show a good caring attitude and is flexible to help us all to get the best out of my husband's care. Thank you.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, very much appreciated.


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Review from T B (Client) assisted by family/friend published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All my carers are considerate, helpful, and polite and treat me with respect and dignity. Nothing is too much trouble for them.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, very much appreciated.


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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Joghide Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Joghide Home Care Ltd is calculated as follows: ( (114 Excellents x 5) + (10 Goods x 4) ) ÷ 124 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Joghide Home Care Ltd is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Marek

Marek Niedzwiedz

Job Title: CEO and Manager

Joined: 2021

At Joghide Home Care, our CEO and Registered Manager, Marek Niedzwiedz, brings over 20 years of leadership experience across various industries, including the care sector. Throughout his career, Marek has successfully built, scaled, and transformed businesses, demonstrating a deep commitment to excellence. His extensive background includes recruiting and mentoring hundreds of professionals, ensuring that Joghide is staffed with compassionate and skilled caregivers. Under his guidance, our team is dedicated to delivering personalised support, empowering clients to live independently and comfortably in their own homes.


Frequently Asked Questions about Joghide Home Care Ltd

What Type of Services does Joghide Home Care Ltd offer?

Joghide Home Care Ltd offers Home Care.

How many Carers does Joghide Home Care Ltd employ?

Joghide Home Care Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Joghide Home Care Ltd to verify any information. View our terms and conditions. Joghide Home Care Ltd has a Platinum Service – more info.