Joghide Home Care Ltd

Suite 2 Kemble House Third Floor, 36-39 Broad Street, Hereford HR4 9AR
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9.9 53 Reviews
  • Joghide Home Care Ltd, Hereford
Joghide Home Care, nestled in the heart of Hereford and Malvern, is more than just a service - it's your local partner in providing personalised, top-notch care to ensure your family members are safe, comfortable, and joyful in their familiar surroundings.

The tight-knit team is dedicated to crafting care plans that are as unique as the people they serve, available any time of the day, all year round. Whether it’s a short visit or around-the-clock support, they're here to assist through life’s temporary hurdles or to provide steady, ongoing care.

The compassionate caregivers are handpicked not just for their skills, but for their passion. They're fully trained and vetted, ensuring peace of mind for you and dignified care for your loved ones.
From daily routines to companionship and household tasks, they believe in adding a personal touch to every aspect of care, which is why they love what they do.

With Joghide Home Care, it's about more than care - it's about enriching lives, one visit at a time.
Call to chat about how the team can support your family's needs and ensure your loved ones can thrive at home.

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Care Provided by Joghide Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Joghide Home Care Ltd
  • Person in charge
  • Susan Troelsen (Registered Manager)

Funding & Fees Guide for Joghide Home Care Ltd

  • Prices

  • From £25.00

  • The cost of our care depends on the level of care that is required.

Joghide Home Care Ltd Reviews (53)

Total of 53, showing 21-40
9.9

Joghide Home Care Ltd has a Review Score of 9.9 (9.919) out of 10, based on 21 reviews in the last 2 years. Over all time Joghide Home Care Ltd has 53 reviews.

Overall Experience

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Date Published

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Review from Michelle D (Daughter of Client) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been such a comfort when I am at work to know that my mum is being cared for by the employees of Joghide Home Care. They are patient and thorough all while ensuring my mum is safe and cared for. Always having my mum's best interest at heart. Great team.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

It's our pleasure to be able to care for your mum, such a lovely lady.


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Review from Lorraine K (Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the care they provide for me. Staff are very friendly and always helpful and they go the extra mile to be able to remain at home, carers always arrive on time and help me with all my care needs.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind very much appreciated, all the carers enjoy visiting you at home.


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Review from N S (Friend of Client) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to assist with care all carers treated the client with compassion and empathy, and management was all on call to assist. I would highly recommend and all the efforts were amazing.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, very much appreciated


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Review from Gill W (Sister-in-law of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law had many different care providers, but I do think that Joghide were the best.
They were so friendly and helpful with us, and I think they went far above their normal duties; it was my pleasure to meet with them, and my thanks for their care for my sister-in-law. I would definitely
recommend them to anyone who was in need of care.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for you kind words, very much appreciated.


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Review from Elizabeth C (Niece of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie had a private live-in carer. And Joghide's care staff worked alongside her to care for my aunt at home for the last few months of her life, my aunt looked forward to the staff coming and they were flexible to the needs of both my aunt and the live-in carer. As a family, we live a four-hour
drive away. We had regular updates via a WhatsApp group chat. The manager was there for us either by email, text message or phone call.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, very much appreciated.


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Review from Roger M (Client) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers very friendly and efficient. They are punctual and reliable, they care for me very well.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, very much appreciated.


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Review from Justine F (Daughter of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very grateful for the help since the carers have come in to help with my mother's end of life care. They have been kind and very professional. They have been helping with day to day care. Management have listened to everything we needed and nothing is too much trouble. I would highly recommend
this company.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, we were so happy to be of help to your mum and to support the family.


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Review from Rosemary W (Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company are going ahead and willing to do as you ask. The standard of care is brilliant and the carer is kind, understanding and willing to do as you ask of her. She is gentle and kind and good company. She would cheer up anyone!

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, very much appreciated.


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Review from S R (Granddaughter of Client) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was receiving end-of-life care from Joghide Home Care. I have found that the staff and office staff are very helpful, and they couldn't do any more to help us through this difficult time. They maintained my nan's dignity throughout the time they were looking after her. My nan really enjoyed you
all coming. My nan sadly passed away and the care and support we received was truly amazing. Such an amazing and friendly team.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, the carers enjoyed visiting your nan.


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Review from Claire M (Daughter of Client) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was amazing with my mum and even came back to help set up the hospital bed when she had finished work.
The girls that came in were so amazing too, very kind and made mum feel safe which was lovely. They took a lot of pressure off of us as a family.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, very much appreciated.


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Review from N G (Son of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was extremely helpful and polite and put all at ease going above and beyond to help put all in place to help our mother. The staff showed some of the best empathy and kindness, explaining every bit of Mother's care which I could hear from another room adhering to the support plan by their
management. I would highly recommend this organisation and thank them all for the kind care. From a person who worked in care for over 22 years, I would personally say a big thank you and anyone who uses the service of this care company will not be disappointed.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, we were all so happy to help to put your mum at ease.


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Review from Sarah B (Daughter of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank Joghide so much for the care for my mum in the last days of my mum's life. She was palliative care and we knew time was limited when her mobility went. The staff were fantastic, they cared for my mum with respect and dignity and we even had a few laughs in such sad times. Mum really
liked you all. I think she enjoyed those "cuddles" when she had to be rolled...After mum passed (a fantastic young carer an absolute delight) and another carer who was new, washed my mum and brushed her hair and sorted her out so she was decent to be sent on her way out of this world. Mum is having a pure cremation she led a simple life and wanted no fuss as she left this world. Thank you guys from the bottom of my heart you were brilliant. I can't recommend this company enough. Keep up the good work. And thank you for the sympathy card I got it today. I hope you and your loved ones have a lovely Christmas. Take care.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, it was a delight looking after your mum in her final days.


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Review from Heather L (Client) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all of Joghide's carers to be friendly, kind and helpful. They always ask if there is anything else they can do. I have a cat who was very scared of strangers, but with the carers, we devised a plan that before they leave, they give her a few "treats" from her treat box. Now she actually
sits and waits for them to arrive and doesn't hide in the cupboard like she used to do with strangers! I would recommend Joghide to anyone needing extra help or care (and so would the cat!).

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind, words very much appreciated.


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Review from Conway H (Son of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that was given by the team at Joghide was second to none. They were always helpful, always at the end of the phone if you needed any help and the WhatsApp group was a great idea. The carer that came to see to my late father was very professional and always did the job to the best of her ability
and always followed our instructions to the letter. You should be proud of the service and the people you employ.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

We are really pleased to hear that you were happy with the care that we provided to your father. The carers was so happy to be able to help your dad to come home.


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Review from Sophie S (Daughter of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Joghide and their team have been faultless with dad. They always go the extra mile and are all smiles for dad every time they come around. Kind and patient too. Thank you, especially to Dad's carers - you rock!

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words, very much appreciated.


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Review from T W (Client) assisted by family/friend published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, very thoughtful and very accommodating.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words; very much appreciated.


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Review from P P (Client) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At this point in time, I could not manage without the help Joghide provides.
They are always willing to do anything which needs attention.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words; very much appreciated.


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Review from Mark E (Son of Client) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All care is very good.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words; the carers enjoy visiting your dad.


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Review from Michael O (Grandson of Client) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Joghide Home Care has been looking after my grandmother, the continuity of care has been over and above my expectations. The management is very quick to respond to any questions. All of the carers are very professional that go into her.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words - very much appreciated.


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Review from Peter B (Client) assisted by family/friend published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional service all-round.
Very caring and thoughtful staff.
Cannot fault any aspect of the visits.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words; the cares enjoy the visits, and your words are very much appreciated.


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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Joghide Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Joghide Home Care Ltd is calculated as follows: ( (114 Excellents x 5) + (10 Goods x 4) ) ÷ 124 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Joghide Home Care Ltd is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Marek

Marek Niedzwiedz

Job Title: CEO and Manager

Joined: 2021

At Joghide Home Care, our CEO and Registered Manager, Marek Niedzwiedz, brings over 20 years of leadership experience across various industries, including the care sector. Throughout his career, Marek has successfully built, scaled, and transformed businesses, demonstrating a deep commitment to excellence. His extensive background includes recruiting and mentoring hundreds of professionals, ensuring that Joghide is staffed with compassionate and skilled caregivers. Under his guidance, our team is dedicated to delivering personalised support, empowering clients to live independently and comfortably in their own homes.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Joghide Home Care Ltd to verify any information. View our terms and conditions. Joghide Home Care Ltd has a Platinum Service – more info.