Joghide Home Care Ltd

Suite 2 Kemble House Third Floor, 36-39 Broad Street, Hereford HR4 9AR
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9.9 53 Reviews
  • Joghide Home Care Ltd, Hereford
Joghide Home Care, nestled in the heart of Hereford and Malvern, is more than just a service - it's your local partner in providing personalised, top-notch care to ensure your family members are safe, comfortable, and joyful in their familiar surroundings.

The tight-knit team is dedicated to crafting care plans that are as unique as the people they serve, available any time of the day, all year round. Whether it’s a short visit or around-the-clock support, they're here to assist through life’s temporary hurdles or to provide steady, ongoing care.

The compassionate caregivers are handpicked not just for their skills, but for their passion. They're fully trained and vetted, ensuring peace of mind for you and dignified care for your loved ones.
From daily routines to companionship and household tasks, they believe in adding a personal touch to every aspect of care, which is why they love what they do.

With Joghide Home Care, it's about more than care - it's about enriching lives, one visit at a time.
Call to chat about how the team can support your family's needs and ensure your loved ones can thrive at home.

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Care Provided by Joghide Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Joghide Home Care Ltd
  • Person in charge
  • Susan Troelsen (Registered Manager)

Funding & Fees Guide for Joghide Home Care Ltd

  • Prices

  • From £25.00

  • The cost of our care depends on the level of care that is required.

Joghide Home Care Ltd Reviews (53)

Total of 53, showing 41-53
9.9

Joghide Home Care Ltd has a Review Score of 9.9 (9.919) out of 10, based on 21 reviews in the last 2 years. Over all time Joghide Home Care Ltd has 53 reviews.

Overall Experience

  • 51
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Date Published

53
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9
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Review from P B (Client) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the help I am getting and couldn't be without them.
My life is so much better with the help I am getting.
They are all very good.
Thank you so much.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words; very much appreciated.


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Review from J P (Niece of Client) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very committed carers that show compassion and provide high standards of care throughout their visits.
Communication is exceptional, and carers work very well with our family to keep us involved in decision-making.
The care agency manager goes above and beyond to make sure all aspects of care needs
are met.
Thank you for the time, dedication and care you show our family!

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you very much for your review. All the team at Joghide Home Care enjoys visiting your auntie; very much appreciated.


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Review from Rachel B (Daughter-in-law of Client) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Joghide are absolutely outstanding. They have recently started looking after my father-in-law, and I find they are so patient with him and very caring. All the staff and managers are very approachable and very understanding. I really look forward to the future with their support.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words. The carers are really enjoying the visits with him, building a strong relationship and understanding his needs.


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Review from Sue M (Daughter of Client) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Joghide has taken over my mum's extensive care package, I have been nothing but impressed.
From the very start, they have been very professional, giving such confidence in what they do. They have just responded very quickly to a problem that arose with medication, relieving my worry.
The managers
and carers are all approachable, caring and friendly, and the ease of communication with everyone involved with Mum is such a reassuring benefit.
Thank you to them all.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words; it's very much appreciated. The carers enjoy visiting your mum.


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Review from Jade D (Niece of Client) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team provide high standards of care and have great communication skills with all involved. They show care and compassion on each visit - delivering individualised care tailored to the patient.
Professionalism is shown throughout.
Thank you very much for your support.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you very much for your kind words; the carers love visiting your mum.


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Review from Phil R (Husband of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Joghhide enough, from the initial assessment by the manager, team leader and all the carers.
They are extremely professional and treat my wife with dignity; she feels really comfortable with all the carers and has a good laugh with them in testing circumstances.
They do everything
from personal care, changing the bed, making coffee, helping with exercise, and a lot more besides. We are both really happy that we chose Joghhide as my wife's carers.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words - very much appreciated; from us all.


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Review from Jim O (Son of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been receiving first-class care from the Joghide team for some time, but a recent blip, required a rapid response in terms of increased attention from the team, they stepped to the mark and quickly arranged the relevant response and equipment via the NHS and other services, Can't thank them
enough for their care and attention.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you very much for your kind words, the care team loves visiting your parents.


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Review from Sandra B (Sister of Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Only recent to the care service but everything fine so far friendly staff always pleasant. When they arrive and mum seems to like their smiles when they as she cannot speak due to a stroke so long may this continue.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words very much appreciated.


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Review from Jane B (Sister of Client) published on 13 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Joghide to be 100% supportive and caring. They are a small, hard-working team that goes above and beyond, making themselves available to troubleshot emergency situations; liaise with GP and hospitals. They treat my brother with kindness, dignity and humour! He likes a joke!
Not living
close by, I feel reassured his care needs are being met, and they will communicate when needed.
One of the cares is even knitting him a blanket in his football team colours.
Highly recommend.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you very much for your kind words, very much appreciated.


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Review from Sue P (Daughter of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager couldn’t care for my parents any more than she does. My sister and I are more than pleased with everything she does for them. No job is outside of her scope. Both my parents have different needs, and she manages them both with great care and consideration for their individual needs. I don’t
know how we would cope without her.
She is now training another lady up and, although I’ve only met her twice, it looks as though she is doing a very good job as well.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you very much for your kind words, very much appreciated.


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Review from Sue O (Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very happy with the service from Joghide Care team, both the management and staff are extremely kind and helpful with all aspects of our parent's care, and we would highly recommend them.

Reply from Sue Troelsen, Registered Manager at Joghide Home Care Ltd

Thank you for your kind words; much appreciated.
Many thanks.


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Review from Martin J (Son of Client) published on 18 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very professional, extremely friendly and go that extra step to provide an excellent service. Their assistance with controlling medication and food management by providing a list of shopping needs ensure my mother has ample food bought from Wiltshire Farms and through a local shopper. Utilising
WhatsApp group, they keep members of the family well informed and also request family support for any special needs.

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Review from Naomi J (Granddaughter of Client) published on 28 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredible service, friendly and professional, always carrying out high levels of care and support. Very impressed with the quality of care that they provide and always go above and beyond to ensure my nan is happy. Highly recommend!

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Joghide Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Joghide Home Care Ltd is calculated as follows: ( (114 Excellents x 5) + (10 Goods x 4) ) ÷ 124 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Joghide Home Care Ltd is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Marek

Marek Niedzwiedz

Job Title: CEO and Manager

Joined: 2021

At Joghide Home Care, our CEO and Registered Manager, Marek Niedzwiedz, brings over 20 years of leadership experience across various industries, including the care sector. Throughout his career, Marek has successfully built, scaled, and transformed businesses, demonstrating a deep commitment to excellence. His extensive background includes recruiting and mentoring hundreds of professionals, ensuring that Joghide is staffed with compassionate and skilled caregivers. Under his guidance, our team is dedicated to delivering personalised support, empowering clients to live independently and comfortably in their own homes.


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