Eleanor Nursing & Social Care Ltd - Bristol

26 Gilda Parade, Whitchurch, Bristol BS14 9HY
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2.5 1 Review
  • Eleanor Nursing & Social Care Ltd - Bristol, Bristol
Eleanor Healthcare Group is your premier destination for unparalleled home care services in Bristol. With a rich legacy spanning over 40 years since their inception in 1979, Eleanor Healthcare Group has emerged as a trusted leader in the industry, deeply ingrained within the Bristol community.

Strategically situated in the vibrant Whitchurch area of Bristol, they extend their exceptional care services throughout South Bristol and beyond. The dedicated team delivers personalised care and support directly to your doorstep, ensuring comfort and convenience. From assistance with shopping and household chores to personal care and companionship, they are committed to meeting your every need with compassion and professionalism.

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Care Provided by Eleanor Nursing & Social Care Ltd - Bristol

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Wring (Branch Manager)

Funding & Fees Guide for Eleanor Nursing & Social Care Ltd - Bristol

  • Prices

  • £25.00 per hour

Eleanor Nursing & Social Care Ltd - Bristol Reviews (1)

2.5

Eleanor Nursing & Social Care Ltd - Bristol has a Review Score of 2.5 (2.500) out of 10, based on 1 reviews in the last 2 years. Over all time Eleanor Nursing & Social Care Ltd - Bristol has 1 review.

Overall Experience

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Review from J B (Daughter-in-law of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We were reassured when we organised Mum's care visits that all visits would be on time at the times that we had asked for. The time keeping is appalling. We are lucky if anyone arrives within two hours of the scheduled call time. Don't believe any of the false promises that you get given, find a more
trustworthy company.
We have had temporary care given by 3 other organisations before, none were without slight problems but none were the nightmare that Eleanor care is.

Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - Bristol

Thank you for sharing your honest feedback. We are deeply sorry to hear about your experience and the issues with timekeeping and the inconvenience it has caused. This is not the standard of service we strive to provide. We understand the importance of reliable and timely care, especially for your mum's well-being, and we take your concerns very seriously. Be assured that we will address these issues promptly and will be reviewing our scheduling practices to prevent such occurrences in the future. Your feedback is invaluable in helping us improve our services, and we would appreciate the opportunity to discuss this further with you to make things right. Please contact our management team at your earliest convenience.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 2.5 (2.500)

Overview of Review Score

The Review Score of 2.5 (2.500) out of 10 for Eleanor Nursing & Social Care Ltd - Bristol is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.5 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.500 for Eleanor Nursing & Social Care Ltd - Bristol is calculated as follows: ( (3 Goods x 4) + (3 Very Poors x 1) ) ÷ 6 Ratings = 2.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Bristol is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Sarah Wring

Job Title: Registered Manager

Joined: 2024

Meet Sarah Wring, the registered manager at the Bristol home care branch. With an impressive 31-year career in the care sector, Sarah embarked on her journey as a dedicated carer, driven by a profound passion for helping others.


Joining Eleanor Care in March 2024, Sarah has focused on enhancing care delivery standards and spearheading recruitment efforts. Her extensive experience and unwavering commitment to providing compassionate care make her an invaluable asset to the team, dedicated to making a positive impact on the lives of those served.


Frequently Asked Questions about Eleanor Nursing & Social Care Ltd - Bristol

What Type of Services does Eleanor Nursing & Social Care Ltd - Bristol offer?

Eleanor Nursing & Social Care Ltd - Bristol offers Home Care.

How many Carers does Eleanor Nursing & Social Care Ltd - Bristol employ?

Eleanor Nursing & Social Care Ltd - Bristol employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eleanor Nursing & Social Care Ltd - Bristol to verify any information. View our terms and conditions. Eleanor Nursing & Social Care Ltd - Bristol has an Enhanced Service – more info.