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Beech Tree Total Care (Hythe) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Beech Tree Total Care (Hythe) has 2 reviews.
Review from Denise C (Daughter of Client) published on 21 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sally Taylor, Area Manager at Beech Tree Total Care (Hythe)
Thank you for taking the time to review our service. It is much appreciated.
We will make sure this is shared with our care team who always try their best, thank you once again.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Helen D (Daughter of Client) published on 23 October 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nicola Leroy, Director at Beech Tree Total Care (Hythe)
Dear Helen, Thank you so much for your lovely words which have been passed onto the Hythe office team. We are delighted that our service met your mum's approval as we aim to be the very best. Wishing your mum the very best in her new home.
Nicola
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for Beech Tree Total Care (Hythe) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Beech Tree Total Care (Hythe) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Beech Tree Total Care (Hythe) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Apr 2022
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Beech Tree Total Care (Hythe) to verify any information. View our terms and conditions. Beech Tree Total Care (Hythe) has a Basic Service – more info.
