Flow Healthcare Winchester

47 Wakefords Way, Havant PO9 5JL
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9.3 4 Reviews
  • Flow Healthcare Winchester, Havant
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Care Provided by Flow Healthcare Winchester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Learning Disability
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Flow Healthcare Ltd
  • Person in charge
  • Omozemwongie Idahosa (Manager)
Are you the Owner/Manager of Flow Healthcare Winchester? View your Advertising Options

Flow Healthcare Winchester Reviews (4)

9.3

Flow Healthcare Winchester has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Flow Healthcare Winchester has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
2
3
4
0

Review from Debbie H (Niece of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the service my aunt receives, the most important thing is that she is happy and safe. I believe we have good communication and that my aunt is cared for in a kind and compassionate way. If we have come across any issues, they are always resolved.

Reply from PAULINE IDAHOSA, Manager at Flow Healthcare Winchester

Thank you for your kind words and for sharing your positive feedback. We are very pleased to hear that your aunt is happy and feels safe, as her well-being is our top priority.We truly value our communication with you and appreciate your trust in our care. Should any issues arise, please rest assured that we will always work to resolve them promptly and effectively.


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Management

Treated with Dignity

Value for Money

Review from Joanne B (Daughter of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had carers from Flow Health Care for nearly two years. Throughout this time I have always found all of the careers to be very helpful, friendly and professional in their approach to carrying out multiple tasks for my mother.
Flow Health Care provide a helpline number which you can ring
at any time, I have always found this to be a very helpful approach and the people on the phone line are always willing to work towards a practical solution to any problems that have arisen. Additionally, the team will contact me if they are experiencing any problems with caring for my mother and this help and support has been much appreciated. The carers have established positive relationships with my mother, willing to have a laugh and a joke and will go above and beyond expectations to help life run smoothly. I honestly feel that without the support I have received from Flow Health Care I would not have been able to cope with keeping my mother living independently.

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Management

Treated with Dignity

Value for Money

Review from Julie G (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we received for our mother was compassionate, kind and sympathetic with a good understanding of her needs. We felt very lucky to have consistency in the carers enabling them to fully understand our mum's personality and the level of care she needed as she transitioned to needing more specific
care, as her health worsened. The whole family appreciated the fantastic care she received. Would highly recommend it.

Reply from OMOZEMWONGIE PAULINE IDAHOSA, Manager at Flow Healthcare Winchester

You are most welcome! We're grateful for the opportunity to provide care and support when it's needed most.


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Management

Treated with Dignity

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Review from Jacqueline M (Daughter of Client) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the level of care my mum has been receiving. Mum is also happy and feels at ease with all the carers, she is spoken to in a respectful and caring manner. Everything that I asked to be done in regard to Mum's care at the assessment has been carried out to the highest level. We would
highly recommend this company.

Reply from Pauline Idahosa, Manager at Flow Healthcare Winchester

Thank you for your honest feedback. We will continue to work hard to improve our service to ensure our users get the standard of care they deserve.


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Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Flow Healthcare Winchester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Flow Healthcare Winchester is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Flow Healthcare Winchester is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Flow Healthcare Winchester

What Type of Services does Flow Healthcare Winchester offer?

Flow Healthcare Winchester offers Home Care.

How many Carers does Flow Healthcare Winchester employ?

Flow Healthcare Winchester employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Flow Healthcare Winchester to verify any information. View our terms and conditions. Flow Healthcare Winchester has a Basic Service – more info.