Global Caring Coventry

Room FE11, 101 Lockhurst Lane, Foleshill, Coventry CV6 5SF
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9.9 12 Reviews
  • Global Caring Coventry, Coventry
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Care Provided by Global Caring Coventry

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sobur Lawal (Registered Manager)
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Global Caring Coventry Reviews (12)

9.9

Global Caring Coventry has a Review Score of 9.9 (9.853) out of 10, based on 12 reviews in the last 2 years. Over all time Global Caring Coventry has 12 reviews.

Overall Experience

  • 10
  • 2
  • 0
  • 0
  • 0

Date Published

12
3
5
12
0

Review from L M (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls that cared for my mum were excellent. Nothing was too much and their communication with her was excellent.
If I have any criticism it is the office. They lacked support for those working in the field. The carers who care for the client know what the client's needs are and the office never
took their comments into account.
The manager came on board and clearly, he was doing his best to change attitudes. I hope he succeeded as I now do not use the care as sadly 24/7 care couldn't be provided because my mum is now in full-time care.

Staff

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Management

Treated with Dignity

Value for Money

Review from Michele J (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father started receiving care in August 2024. At first, he didn't really want carers but agreed as I was unable to provide everything he needed by myself.
He has now got used to the 2 care calls daily. All the carers are extremely polite friendly and considerate towards Dad, They work with you
as a family and agree on what help is implemented and are always happy to do more or tweak things slightly. So far we are more than happy with Global Care and would recommend them.

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Review from Mark G (Husband of Client) published on 25 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers always go above and beyond and have an excellent relationship with my wife always punctual and nothing is too much trouble. The care provided makes thing things a lot easier for me which means I can always cope.

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Review from Nigel O (Son of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable and friendly service. They helped my mother rehabilitate and get back towards her usual self. Gentle support and encouragement was much appreciated. We were able to gradually reduce care input in an appropriate way, taking her progress into account.

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Review from A P (Daughter-in-law of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day we started getting the care for my father-in-law. The service has been excellent. Any calls made were always answered. And carers always comes in and greet us all a smile and very polite.
We are very happy with the service.

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Treated with Dignity

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Review from M D (Son of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The professional support and empathy given by the manager and his carers from Leicestershire cannot be underestimated. They are kind, hardworking and conscientious helping my elderly 97 year old mother through difficult circumstances without complaining.
She has serious ongoing physical health issues
and problems that are dealt with in a courteous manner and are very respectful 24/7 - whether it’s in the morning, afternoon or evening.
I would recommend anyone reading this to choose Global Caring Leicestershire for help in the future.

Reply from Adila Bashrit, Director at Global Caring Coventry

Thank you so much for your kind words. The carers and management appreciate your support.


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Review from Susan O (Sister of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would strongly recommend this care organisation as when I am in need of additional care, they are always able to provide and will do everything they can to meet my needs.
The careers they provide have real empathy with my sister, and she is always pleased to see returning faces. Co-ordination at
the top is quick and efficient.

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Review from J V (Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, polite, timely and professional carers. Cared for with dignity and respect at all times. Care notes related to and recorded at every visit. Friendly greetings at all calls and uniform and identification worn correctly.

Reply from Adila Bashrit, Director at Global Caring Coventry

Thank you for your feedback, we really appreciate it.


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Review from Peter H (Husband of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s now over a year since Global Caring carers started looking after my wife. Over that time she has received excellent care from a multitude of friendly, respectful, diligent and helpful carers, all of whom have helped my wife’s recovery. Any rare concerns are dealt with quickly by management and
we feel comfortable in our carers' very capable hands.

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Review from Robert S (Son of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, all round no problems with any of the staff, Mum gets on with them all, they report any problems immediately so they can be dealt with and were more than helpful on Mum's 100th birthday and many thanks for the lovely cake.

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Review from D G (Client) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care for my father as always. Very polite/professional- would highly recommend. Always arrives on time, makes my dad feel very comfortable, very good service

Reply from Adila Bashrit, Director at Global Caring Coventry

Thank you so much for the feedback, we aim to deliver excellent care to all our clients. We appreciate your honesty.


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Review from M H (Friend of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the best experience for my grandma from this company. Very caring and compassionate, going over and beyond. The staff are very well mannered and cannot do enough. The management is excellent, always on hand if I need to speak to them, they implement changes immediately. I will recommend this
company as my grandma has received excellent care.

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Global Caring Coventry is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Global Caring Coventry is calculated as follows: ( (60 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 68 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Global Caring Coventry is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Global Caring Coventry

What Type of Services does Global Caring Coventry offer?

Global Caring Coventry offers Home Care.

How many Carers does Global Caring Coventry employ?

Global Caring Coventry employs 120 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Global Caring Coventry to verify any information. View our terms and conditions. Global Caring Coventry has a Basic Service – more info.