Diamond Care Solutions Ltd

8 Mansfield Road, Nottingham NG16 3AQ
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9.5 10 Reviews
  • Diamond Care Solutions Ltd, Nottingham
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Care Provided by Diamond Care Solutions Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Diamond Care Solutions Ltd
  • Person in charge
  • Anne Mpofu (Manager)

Funding & Fees Guide for Diamond Care Solutions Ltd

  • Prices

  • £24.50-£28.50 per hour

  • Please contact office for exact details
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Diamond Care Solutions Ltd Reviews (10)

9.5

Diamond Care Solutions Ltd has a Review Score of 9.5 (9.529) out of 10, based on 7 reviews in the last 2 years. Over all time Diamond Care Solutions Ltd has 10 reviews.

Overall Experience

  • 8
  • 2
  • 0
  • 0
  • 0

Date Published

10
0
0
7
3

Review from Robert Q (Son of Client) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Diamond Care to you unreservedly. They looked after our mum during the latter months of her life. She looked forward to seeing them every visit, and they managed to make her life so much better. Nothing was too much trouble for them; they went above and beyond what was expected of
them. They were extremely reliable, always turning up at their allocated time.

Reply from Anne Mpofu, Manager at Diamond Care Solutions Ltd

Dear Robert, your mum was a pleasure to assist. The carers also looked forward to her visits. Within the time that they knew each other, they managed to form a friendship. Many thanks to the family aswell for all the support they gave the carers and Diamond Care as a company.


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Value for Money

Review from Jennifer W (Wife of Client) published on 5 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been very professional. Always a smile on their faces and never in a hurry. Couldn't do enough. Excellent work by all. Would recommend to anyone.

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Review from G C (Daughter of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and I are both pleased with the overall care my mother receives. Always easy to contact if we have anything to ass or change in her care.

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Review from R S (Daughter of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very nice, timing is very good, like the fact that the carers are still wearing personal protective equipment against Covid which some companies are not. Very caring towards my mother.

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Review from Julia E (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Diamond Care have been excellent in caring for my mum since last year with regard to her specific needs and if these needs change then they are very amenable. My Mum looks forward to their visits and she thinks the carers are all so kind. If I have to contact them for whatever reason they are very helpful.
I would definitely recommend Diamond Care.

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Review from Valerie K (Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant care couldn’t ask for anything any better thank you. Girls are so polite and so caring, couldn't wish for anything better. Thank you. I am a happy client and I recommend them.

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Review from S P (Daughter of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using the services of Diamond Care since November 2022, after having another care company for over 3 years. I have nothing but praise for the care staff. They have stepped up to the plate amicably. I know they must be tired themselves but they never complain. The house is noticeably
tidier with this care company than the last and most importantly Mum is better cared for. I don't have any doubts in recommending them for any care needs.

Reply from Anne Mpofu, Manager at Diamond Care Solutions Ltd

Thank you very much for your review on Diamond Care. The carers adore your mum and look forward to her visits. She is always in a pleasant mood and welcomes them with a smile. They also have great conversations with her.


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Review from Tiffany M (Daughter-in-law of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the word go, the professionalism was second to none. It was very clear at the first assessment that this company take real pride in what they do, and care is paramount (something I think sadly isn't always the case in this industry). During the initial visit and questionnaire, I recall one
of the questions being how many sugars are in your hot drinks? This made me smile tremendously as no detail was not thought of - I mean in reality, who wants to repeatedly tell new people that twice or more daily? I thought this was genius.


The care given so far to my father-in-law has been amazing, and nothing has been too much trouble. The team are easy to get hold of and communicate with when required, and they have looked after him amazingly so far - my husband and I are so pleased. My father-in-law is a proud man, and it's been difficult to get him onboard with care, so for him to be happy with it and not be asking for it to be cancelled screams volumes! Thank you, Diamond Care.


Reply from Anne Mpofu, Manager at Diamond Care Solutions Ltd

Thank you very much for your lovely review. Your father-in-law is a wonderful gentleman. All the carers enjoy his visits very much. He likes to have a chat and a bit of banter. Thank you to the carer as well for his assistance in completing our duties.


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Review from Tina S (Daughter of Client) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since having the carers in since June, looking after my mum, who has dementia, has helped and made it a bit easier. The carers are friendly, helpful and efficient, my mum seems to be comfortable with them.

Reply from Anne Mpofu, Manager at Diamond Care Solutions Ltd

Dear Tina,
Thank you very much for your kind and encouraging words. We will pass on your compliments to our team.
Thank you for taking the time to leave a review.


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Review from Deb B (Daughter of Client) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would be extremely happy to recommend this company which has been caring for my 86-year-old mum since March 2022. She suffered a stroke leaving her with no use on one side and having to be fully hoisted for transfer. All of the staff are wonderful to my mum and the standard of care is exceptional.
Four calls per day with two carers on each visit. Nothing is ever too much trouble and they always keep us informed if they think Mum may need any medical attention so that I can call the GP. Mum looks forward to them coming on each visit. The management is just as attentive and always checks that everything is ok and my mum's needs are being met.

Reply from Anne Mpofu, Manager at Diamond Care Solutions Ltd

Thank you, Deb.
We greatly appreciate your compliments.


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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Diamond Care Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Diamond Care Solutions Ltd is calculated as follows: ( (34 Excellents x 5) + (7 Goods x 4) ) ÷ 41 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Diamond Care Solutions Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Diamond Care Solutions Ltd

What Type of Services does Diamond Care Solutions Ltd offer?

Diamond Care Solutions Ltd offers Home Care.

How many Carers does Diamond Care Solutions Ltd employ?

Diamond Care Solutions Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Diamond Care Solutions Ltd to verify any information. View our terms and conditions. Diamond Care Solutions Ltd has a Basic Service – more info.