TLC Carers Ltd

Unit 14, 62-72 Dalmain Road, Forest Hill, London SE23 1AT
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8.0 2 Reviews
  • TLC Carers Ltd, London
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Care Provided by TLC Carers Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • TLC Carers Ltd
  • Person in charge
  • Aysha Rahman (Owner)

Funding & Fees Guide for TLC Carers Ltd

  • Prices

  • Please call for more information
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TLC Carers Ltd Reviews (2)

8.0

TLC Carers Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time TLC Carers Ltd has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
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Date Published

2
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1
1
1

Review from T C (Daughter of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TLC Carers took care of my mother who had dementia and needed 24-hour care in her own home. This included:
personal care;
meal preparation;
drug administration and
all household-related tasks such as laundry and cleaning.
My mother often exhibited extremely challenging behaviour but the carers
were patient and understanding. They took her out every day and kept her stimulated. They were willing to be flexible which helped me enormously as I do not live in London. They went beyond the call of duty, such as staying with her during a hospital admission when I was unable to be there (this happened on more than one occasion). It was a relief to know that my mother was in good hands and I felt wholly supported. The carers treated her with respect and helped her keep her dignity, especially towards the end of her life. I cannot recommend TLC highly enough. They provided exceptional care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paulette F (Daughter of Client) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff at TLC Carers Ltd is kind and considerate. They are caring and knowledgeable, very helpful when you contact them. The care they provide to my mum is of an excellent standard. The carer is extremely good with my mum and treats her like her own mother. I find that so good when you
can’t be there yourself. I would recommend the care company to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for TLC Carers Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for TLC Carers Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TLC Carers Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2021

Overall
Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about TLC Carers Ltd

What Type of Services does TLC Carers Ltd offer?

TLC Carers Ltd offers Home Care.

How many Carers does TLC Carers Ltd employ?

TLC Carers Ltd employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact TLC Carers Ltd to verify any information. View our terms and conditions. TLC Carers Ltd has a Basic Service – more info.