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TrustBridge Care has a Review Score of 9.7 (9.689) out of 10, based on 31 reviews in the last 2 years. Over all time TrustBridge Care has 48 reviews.
Review from Phil P (Son of Client) published on 10 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Zirka Yousaf, Director at TrustBridge Care
Thank you so much for your kind words and for taking the time to share your experience. We are truly honoured to have had the opportunity to care for both your parents and provide them with the support they deserve. Our team takes great pride in delivering compassionate and professional care, and it means the world to us to know that their efforts have made a positive impact. Your recommendation is greatly appreciated and we are always here if you ever need anything. Wishing you and your family all the best!
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Review from Mohammad B (Client) published on 7 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Zirka Yousaf, Director at TrustBridge Care
Thank you for your kind words. It means so much to us that you felt like family during such a difficult time. At TrustBridge, we are committed to providing compassionate care and support to every individual and their loved ones. Knowing that we were able to bring you comfort is truly humbling. Please know that we remain here for you, and we deeply appreciate you taking the time to share your experience. Wishing you peace and strength.
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Review from E A (Wife of Client) published on 27 January 2025
Submitted via Postal Card •
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5.0 out of 5
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Review from D Y (Daughter of Client) published on 16 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Imran Ali, Registered Manager at TrustBridge Care
Thank you so much for taking the time to share your kind feedback about TrustBridge Care. We're delighted to hear that one of our team members has made such a positive impression through their caring and considerate approach. Supporting families and their loved ones is at the heart of what we do and it's wonderful to know that our efforts are making a difference. Your encouragement truly means a lot to us and motivates our team to continue delivering exceptional care. We'll be sure to share your feedback with the team and we'll strive to keep up the good work you've acknowledged.
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Review from P T (Client) published on 16 January 2025
Submitted via Postal Card •
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5.0 out of 5
Reply from Zirka Yousaf, Director at TrustBridge Care
Thank you so much for your heartwarming feedback. We're thrilled to hear that your carer has not only provided kind and efficient care but has also become someone you regard as a friend. Building meaningful relationships is an essential part of the care we strive to deliver. It's also wonderful to know that the other carers who support you on her days off have upheld the same standard of kindness. Your words mean a lot to our team and we'll be sure to share your feedback with everyone involved. We are committed to continuing to provide you with the best possible care and support. If there's ever anything more we can do for you, please don't hesitate to let us know.
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Review from Jane H (Daughter of Client) published on 21 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Imran Ali, Registered Manager at TrustBridge Care
Thank you so much for your wonderful review and kind words. We are truly grateful to hear that you've had such a positive experience with TrustBridge. Our team is dedicated to providing the best possible care, and we're glad we could respond quickly and support your dad and family during emergency situations. It means a lot to us to know that you feel your dad is in safe and caring hands, as we always strive to treat every client like family. Your recommendation is incredibly appreciated, and we're here for you whenever you need us. Thank you again!
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Review from M F (Wife of Client) published on 18 September 2024
Submitted via Postal Card •
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4.0 out of 5
Reply from Imran Ali, Registered Manager at TrustBridge Care
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that both you and your husband have had a positive experience with our care services. It's wonderful to know that our carers have helped ease your worries and provided you with the respite and time you need. We are especially pleased that you found the carers to be kind, patient, thorough, and polite in their work - these are qualities we strive to uphold in all our care interactions. Your feedback means a great deal to us, and we're committed to continuing to provide the support you need. If there's anything more we can do to make the experience even better, please don't hesitate to let us know.
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Review from Stephen G (Son of Client) published on 13 September 2024
Submitted via Postal Card •
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5.0 out of 5
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Review from C P (Wife of Client) published on 23 August 2024
Submitted via Postal Card •
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4.0 out of 5
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Review from A S (Husband of Client) published on 29 July 2024
Submitted via Postal Card •
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5.0 out of 5
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Review from A G (Friend of Client) published on 23 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Imran Ali, Director at TrustBridge Care
Thank you so much for your kind words and positive review. We are thrilled to hear that you are very pleased with our service and that our staff has made a positive impact with their reliability, friendliness, and respectful care.At TrustBridge Care, we strive to treat all our clients with the utmost dignity, kindness, and thoughtfulness, and it's wonderful to know that our efforts are appreciated. Your recommendation means a lot to us and motivates us to continue providing the best care possible.
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Review from J W (Client) published on 23 July 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Zirka Yousaf, Director at TrustBridge Care
Thank you for your wonderful review. We are delighted to hear that our staff has been attending to your wife's needs in a professional, warm, and helpful manner. It is our mission to provide exemplary kindness and care, and we are so pleased to know that our efforts have made your wife feel well cared for. Your kind words truly mean a lot to us and inspire us to maintain the high standards of care we strive for every day. Thank you once again for your support and feedback.
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Review from P E (Husband of Client) published on 16 July 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Imran Ali, Registered Manager at TrustBridge Care
Thank you so much for your kind words about the care your wife received. We are thrilled to hear that the carer who visited was amazing, dedicated, timely, friendly, and supportive. Your feedback means a lot to us, and we are glad to know that the care provided met your expectations and needs. Our team strives to offer the highest level of service, and it's always rewarding to hear that our efforts are appreciated.
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Review from H H (Daughter of Client) published on 27 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Imran Ali, Registered Manager at TrustBridge Care
Thank you for sharing your positive experience with us. We are delighted to hear that your mum is pleased with the support she receives. It's wonderful to know that our carers are engaging with her on a personal level and taking the time to chat, which she appreciates. We are also glad that you find our management team easy to communicate with and responsive to your requests. Your feedback is greatly appreciated and encourages us to continue providing the best possible care. Thank you!
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Review from R B (Client) published on 12 March 2024
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Imran Ali, Registered Manager at TrustBridge Care
Our team of professionally trained carers are all compassionate and empathic individuals who really care about the people they provide care for. Carers make every effort to help our clients maintain their well-being and independence. Companionship is an important part of our premium home care service! Thank you for your lovely feedback for the carers.
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Review from Susan C (Mother-in-law of Client) published on 12 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Imran Ali, Registered Manager at TrustBridge Care
GoodOaks Derby strives to do our best with clients and always make clients feel special, which is what we are all about. Thank you so much for this wonderful review.
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Review from E L (Son of Client) published on 23 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Zirka Yousaf, Branch Manager at TrustBridge Care
Thank you for your very kind review, as always we will continue to work hard to ensure the quality of care stays at the level you’ve come to expect. Best wishes.
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Review from Beryl S (Client) assisted by family/friend published on 17 October 2023
Submitted via Postal Card •
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5.0 out of 5
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Review from A C (Husband of Client) published on 26 July 2023
Submitted via Postal Card •
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4.0 out of 5
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Review from R G (Son of Client) published on 25 July 2023
Submitted via Website •
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5.0 out of 5
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The Review Score of 9.7 (9.689) out of 10 for TrustBridge Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.689 for TrustBridge Care is calculated as follows: ( (134 Excellents x 5) + (36 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 180 Ratings = 4.689
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for TrustBridge Care is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Apr 2024
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Job Title: Director
Joined: 2020
As the director of TrustBridge Care, Zirka is the driving force and heart of our organization. Her role encompasses complete oversight of all operations, ensuring that our services run seamlessly from end to end. Zirka personally responds to enquiries from new clients, making sure they feel welcome and supported from their very first interaction with us. Her commitment to fostering trust and quality care shines through every step of the way, setting the foundation for everything we do.
Job Title: Nominated Individual/Registered Manager
Joined: 2020
Imran is our registered manager and is central to maintaining compliance and quality across our services. He works closely with our team leaders and oversees the care provided to each of our clients, ensuring it meets our high standards. Imran also handles care assessments for new clients, allowing him to create individualized care plans that meet each client’s unique needs. His dedication to understanding client requirements firsthand allows him to build trust and deliver highly personalized care.
Job Title: Finance Manager
Joined: 2024
Kristine, our finance manager, expertly manages invoicing, payroll, and all things accounting at TrustBridge Care. She is the go-to person for any questions about billing and payment, always available to provide clear guidance and support. Kristine’s organized and efficient approach ensures that our financial processes run smoothly, allowing us to focus on what matters most: providing excellent care to our clients.
Job Title: Office Manager
Joined: 2024
Khloe is our office manager, the main point of contact for HR matters, and a pivotal player in the smooth day-to-day operations of our team. She works closely with our carers, making sure everyone is well-supported and has the resources they need to excel in their roles. Additionally, Khloe keeps all client and carer records up-to-date, ensuring they meet regulatory requirements and reflect our commitment to high standards.
Job Title: Team Leader
Joined: 2022
AD is one of our team leaders, with a particular focus on medication management. He ensures that every client’s medication files are accurate, comprehensive, and seamlessly integrated into their care plans and risk assessments. AD’s attention to detail is critical in maintaining client safety and delivering reliable, personalized care.
Job Title: Team Leader
Joined: 2023
Sherick serves as another dedicated team leader, with a specialty in training. He oversees the development and ongoing education of our carers, ensuring they have the skills, knowledge, and confidence to deliver the highest standard of care. Sherick’s passion for quality training helps our carers provide effective and compassionate care, reflecting TrustBridge Care’s core values in every interaction.
Job Title: Team Leader
Joined: 2023
KC, also a team leader, manages visit notes and conducts spot checks, both in the field and within documentation. His work ensures that our carers are maintaining high standards and that client notes are thorough and accurate. By conducting these checks, KC ensures continuity of care and a consistent quality experience for each client.
Job Title: Care Assistant
Joined: 2021
At TrustBridge Care, each team member brings vital expertise and a shared commitment to providing compassionate, personalized care. We are proud to be there for you, creating a place where trust, quality, and exceptional care come together for every client, every day.
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