Review from Mary H (Client) assisted by family/friend published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience

All the carers are different with some showing a greater degree of care and use of time. The management is good.

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Review from Nick O (Son of Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience

Conscientious management and staff that genuinely care for my parents who have differing needs but are thankfully still in the family home, with no family on hand locally.
Management go the extra mile at times, particularly like now when my dad is hospitalised with a chest infection - visiting him

for me and reporting back.
Only slight worry is relief staff when the regular staff are unavailable - this causes a lot of stress and disruption for my parents, but I guess this is the norm in the live-in care sector.
Overall I’m so pleased I decided on GoodOaks Homecare - Derby and Ashbourne.

Reply from Zirka Yousaf, Director at TrustBridge Care

Thanks so much for your very kind review. It is a pleasure to help support Mum to stay at home and we'll keep adapting to her changing requirements as needed.

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Review from J B (Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience

My experience overall is good, in certain circumstances excellent - couldn't wish for better. I always feel at ease when I know who will be coming through the door, especially in the mornings when my personal needs have to be met. I'd also like to say how happy I was during Ramadan, being reunited with

my original carers who looked after me when I first came to the firm. Thank you.

Reply from Imran Ali, Branch Manager at TrustBridge Care

Thank you, I'm so pleased to know GoodOaks team has met your needs and expectations.

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Review from G B (Husband of Client) published on 21 June 2023
Submitted via Website • Report

Overall Experience

Delighted with the help the ladies have given. They are all very pleasant and are happy to do anything that they are asked. I would be happy to recommend to anyone. They do run a little late sometimes restricting what they have time to do.

Reply from Imran Ali, Registered Manager at TrustBridge Care

Thank you for taking the time to provide a review - we are so pleased that you are happy with the service.

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Review from Katy D (Daughter of Client) published on 21 June 2023
Submitted via Website • Report

Overall Experience

GoodOaks carers are kind and lovely people, as are the admin/support staff. We use them three days a week for my two housebound parents, one with dementia, in their 90s.
Problems have been with communication - not replying to emails, GoodOaks preferring telephone contact and this is when things are

missed, eg extra sessions booked but then not happening (really not good).
We have had to work at getting consistent carers and times of visits - after a year, this is pretty much resolved.
New/stand-in carers can be problematic in not covering certain task or not knowing how to microwave ready meals (which has happened on a number of occasions).
We appreciate that finding carers is difficult and managing rotas must be hard. But as a client you need it to work when vulnerable, housebound elderly are relying on carers for everything they need.

Reply from Imran Ali, Registered Manager at TrustBridge Care

Thank you for the feedback, GoodOaks team are evolving to provide a first-class service to clients, in an industry where a shortage of carers was a national crisis GoodOaks were committed to providing a high-quality service. Therefore client feedback was acknowledged and GoodOaks Derby has taken the approach to provide regular carers to clients and hope you have seen the change.

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Review from N H (Niece of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience

My aunt was taken ill and our carer stayed with us and helped us phone 111 in very difficult circumstances. With an elderly lady who is deaf and has Alzheimer’s, she helped relay the questions from 111 from myself to my aunt and helped check on her condition. She stayed with us until we knew the ambulance

was on its way and we were able to look after my aunt while we waited.
Her staying gave us confidence as she was able to help check her vital signs which I wouldn’t have been confident t do.

Reply from Imran Ali, Registered Manager at TrustBridge Care

Thank you for the feedback, it's very much appreciated as carers always aim to have the client's best interest at heart - your feedback will be shared with the carers to show gratitude for the hard work they do. GoodOaks team ensure they always adhere to our pride values.

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Review from J G (Son of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience

Excellent service provided by a very supportive team, both office-based staff and carers. As my mother's needs have changed over the last few months and the team has responded, showing great flexibility.
Carers have gone above and beyond to keep Mum safe and have kept me informed of relevant issues.

Reply from Imran Ali, Registered Manager at TrustBridge Care

Thank you for your positive feedback, we always strive to meet our pride values at GoodOaks Derby. It has been an absolute pleasure looking after Mum and we will endeavour to do our best at all times.

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Review from A F (Daughter of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience

My mum has been with GoodOaks Homecare for a few weeks now. We had to find support after a sudden hospital admission. So far, we are so pleased with the service we have received. The carers really seem to take the time to get to know my mum and her needs and are also understanding about her ever-changing

health needs and the inevitable frustration of losing more of her independence. We were a little concerned about the expense at first as it was more than a 'standard' agency, but the way the carers are almost daily companionship and also communicate over my mum's health (and any worrying deterioration across the day) makes it worthwhile. I think in the long term it will help her to live 'independently' for longer than we at first thought. As I don't live on the doorstep, I really appreciate the extra input that GoodOaks gives.

Reply from Imran Ali, Registered Manager at TrustBridge Care

Thank you for the positive feedback, we always try and go above and beyond for our service users. We encourage our carers to ensure they promote independence.

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Review from Mike H (Son of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience

My mum came to live with us after a hospital stay and rehabilitation. The team from GoodOaks Homecare have been great. The individual carers have treated my mum with care and respect, important for an 87 year old. Mum looks forward to the carers coming in and the conversations she has with them.

We were worried that as a fiercely independent woman there would be some resistance but that wasn't the case as the carers were kind, compassionate and understanding.

Reply from Imran Ali, Registered Manager at TrustBridge Care

The entire team at GoodOaks is incredibly grateful for the kind review you shared, GoodOaks considers client satisfaction a top priority and with your feedback, it's clear our clients are noticing our efforts. Thank you once again.

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Review from J S (Wife of Client) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience

Very good caring service, very pleased with the help and attention my husband is receiving. The carers have a good rapport with my husband and encourage him to support himself in the best possible way. The help with the caring and domestic help has eased a lot of pressure on me. All the staff I have

been in contact with have been very kind and supportive, from the office, caring and domestic. Thank you all, as this is very new to me as I have not needed any help in the last 57 years of marriage.

Reply from Imran Ali, Registered Manager at TrustBridge Care

Thank you for the positive review you've given to our care team. This type of feedback encourages the team to continuously exceed quality care standards and uphold our GoodOaks pride values.

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Review from J A (Daughter of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience

Having to suddenly find care at home for a much loved independent person of 95 years has been the most challenging experience, I have been truly tested in my beliefs, my patience and my resilience. I found GoodOaks Homecare. It sounded lovely. Having three Oaks in my garden it made sense to me to give

them a call. This is what I found so far. People who listen, who hear, who can translate concerns, worry and anxiety into plans, plans that can be changed, added to and bespoke for the loved one who needs that special level of caring with practical assistance. The bespoke care 24/7 for my loved one, so far has been just that. Remember, though, information and communication are key. Give GoodOaks the information they need to match their caregivers and everyone has a good start. Any issues or worries take them up immediately with those in the office. The hour-to-hour care is fully logged, giving information and peace of mind. Our 4th week begins and so far so good. Thank you GoodOaks Homecare.

Reply from Imran Ali, Registered Manager at TrustBridge Care

Thanks for giving us such a wonderful compliment. We appreciate you recommending our services in your feedback. We're happy to hear that GoodOaks Derby is providing care that meets the needs of our service users.
We always strive to deliver excellent care services to our clients.

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Review from Alexandra G (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience

The care from Good Oaks has been outstanding. The administration and client care are delivered in a friendly, efficient and professional manner.
Communication is very good, and the timetable is adhered to.
The staff, both in administration and the carers, are friendly and approachable and go beyond

the call of duty to help if necessary.
My father is very happy with the care he receives and looks forward to the visits.

Reply from Ashley Chauhan, Branch Manager at TrustBridge Care

Thank you for your review, Alex, we are pleased to hear that Dad is very happy with the carers. We’re always looking for ways to improve the care experience, but it’s great to know that we are on the right track.

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Review from Alison P (Daughter of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience

Good Oaks have been caring for my mum for nearly a year now and I've always found them to be very helpful, kind and caring.
Mum's regular carer knows exactly what medication she needs and is always fast to let me know if anything is running low.
If we need extra visits covering at short notice they

are always able to step in and help.
I would not hesitate to recommend them to my friends if their parents need care in the future.
Thanks, Good Oaks.

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Review from Jayne P (Daughter-in-law of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience

Good Oaks Home Care - Derby and Ashbourne have made a real difference to my parents-in-law. Their lovely carers come every morning to help my mother-in-law get ready and this also gives my father-in-law a well-earned hour's respite. The carers are always friendly and reassuring, happy to help with any

task and ensure that my mother-in-law is always treated with dignity and respect.
Most days, they have the same carer and this has allowed them to build up a relationship of trust over the past few months.
The management is usually quick to respond to any queries.
Some issues with arrival times but this is improving.

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Review from John S (Son of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience

From the moment I called Good Oaks Derby, the whole team was incredibly responsive and helpful. They ensured the move from the hospital to home was as comfortable as possible for my father and took the worry out of the process for my mum. They assessed and provided the care we needed, when we needed

it. Overall: excellent 24-hour support. Highly recommended! Thanks to the entire team!

Reply from Zirka Yousaf, Branch Manager at TrustBridge Care

Thank you, John, for the amazing review! We're grateful to have Mum and Dad as our clients.

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Review from Sharon S (Client) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience

Good Oaks carers are very reliable, and the staff are very friendly and helpful. I feel very comfortable with the carers, especially as I can be very very anxious, and this helped to put my mind at ease.

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Review from Patricia S (Client) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience

Comforting to realise someone will come which is important to me after just leaving the hospital. The carers are lovely and very approachable and always keen to do as asked. The care is excellent.

Reply from Ashley Chauhan, Branch Manager at TrustBridge Care

Thank you for your feedback, Good Oaks aim to ensure quality care at all times.

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Review from Richard W (Son of Client) published on 23 March 2022
Submitted via Website • Report

Overall Experience

Excellent service and caring approach - very pleased so far. Whenever we have a query or request for a change to the level of care for Mum, Good Oaks respond very quickly and in a positive manner.

Reply from Zirka Yousaf, Branch Manager at TrustBridge Care

Thank you so much for your kind words, we always aim to ensure that we put our client's needs first, it has been a pleasure looking after Mum.

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Review from J W (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience

Very friendly management. Good communication. Mum has been pleased so far with the two carers that have visited her so far in her first week. They have been caring to Mum, treated her with respect and dignity and made her feel safe.

Reply from Zirka Yousaf, Branch Manager at TrustBridge Care

Thank you very much for your feedback, the company appreciates your positive feedback and will continue to deliver on these high standards.

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Review from F H (Daughter of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience

Good Oaks were very prompt and proactive in finding a live-in carer for my father who has dementia. He can be quite difficult but the carer quickly established an excellent relationship and he is now thriving and very happy to have her as his carer. Good Oaks are always very quick to respond to any

emails or queries that we have and I would certainly recommend them.

Reply from Zirka Yousaf, Branch Manager at TrustBridge Care

We are grateful that you took the time to leave us a review. Your feedback helps us to improve the service for everyone. Thank you so much for this review.

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TrustBridge Care

Care Provided by TrustBridge Care

Good to Know

Funding & Fees Guide for TrustBridge Care