Review from R B (Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience

All the members of staff have treated me with dignity and respected my privacy. The staff are professional in their conduct, not only with me but also my family members. It is good to get the email from the management to tell us when the carers are arriving for that week.

Reply from Imran Ali, Registered Manager at TrustBridge Care

Our team of professionally trained carers are all compassionate and empathic individuals who really care about the people they provide care for. Carers make every effort to help our clients maintain their well-being and independence. Companionship is an important part of our premium home care service! Thank you for your lovely feedback for the carers.

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Review from Susan C (Mother-in-law of Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience

I am extremely pleased with the care. Very friendly and helpful care teams. Always treated with dignity and respect. I am happy with the way they always listen to any input I give and communication between myself and carers is very good.

Reply from Imran Ali, Registered Manager at TrustBridge Care

GoodOaks Derby strives to do our best with clients and always make clients feel special, which is what we are all about. Thank you so much for this wonderful review.

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Review from E L (Son of Client) published on 23 November 2023
Submitted via Website • Report

Overall Experience

We have had a good experience of this care provider, providing twice-daily visits to my mum whilst she recuperates from a fall. Staff are empathetic, friendly and professional and the Derby manager was very responsive to my queries. I have no hesitation in recommending them.

Reply from Zirka Yousaf, Branch Manager at TrustBridge Care

Thank you for your very kind review, as always we will continue to work hard to ensure the quality of care stays at the level you’ve come to expect. Best wishes.

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Review from Beryl S (Client) assisted by family/friend published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience

Carers were very polite and respectful. Nothing was too much trouble. It was a joy to see them each time. Hygiene was to a high standard. Very reliable. We contacted you at short notice, but you were still able to meet my needs. First class with my medication. I did appreciate carers wearing masks due

to me being at high risk with my ongoing breathing problems. Really miss the girls, but hope to see them again next year.

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Review from A C (Husband of Client) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience

Having two carers in four times a day, seven days a week can be a bit trying, you just have to get on with it. You can't always rely on the apps, sometimes they come early which makes it awkward at meal times. Having said that, the carers always turn up, sometimes they don't leave the bedroom tidy as

they found it. Some carers are better than others. Overall, they do their job with a bit of banter which helps.

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Review from R G (Son of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience

GoodOaks Homecare couldn't be more helpful, they really are great. Social services still haven't set up direct payment (2 months in), yet GoodOaks continue to provide excellent service. They've been super flexible with Mum and Dad's needs, stepping up the service and adjusting times to suit Dad.

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Review from Mary H (Client) assisted by family/friend published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience

All the carers are different with some showing a greater degree of care and use of time. The management is good.

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Review from Nick O (Son of Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience

Conscientious management and staff that genuinely care for my parents who have differing needs but are thankfully still in the family home, with no family on hand locally.
Management go the extra mile at times, particularly like now when my dad is hospitalised with a chest infection - visiting him

for me and reporting back.
Only slight worry is relief staff when the regular staff are unavailable - this causes a lot of stress and disruption for my parents, but I guess this is the norm in the live-in care sector.
Overall I’m so pleased I decided on GoodOaks Homecare - Derby and Ashbourne.

Reply from Zirka Yousaf, Director at TrustBridge Care

Thanks so much for your very kind review. It is a pleasure to help support Mum to stay at home and we'll keep adapting to her changing requirements as needed.

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Review from J B (Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience

My experience overall is good, in certain circumstances excellent - couldn't wish for better. I always feel at ease when I know who will be coming through the door, especially in the mornings when my personal needs have to be met. I'd also like to say how happy I was during Ramadan, being reunited with

my original carers who looked after me when I first came to the firm. Thank you.

Reply from Imran Ali, Branch Manager at TrustBridge Care

Thank you, I'm so pleased to know GoodOaks team has met your needs and expectations.

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Review from G B (Husband of Client) published on 21 June 2023
Submitted via Website • Report

Overall Experience

Delighted with the help the ladies have given. They are all very pleasant and are happy to do anything that they are asked. I would be happy to recommend to anyone. They do run a little late sometimes restricting what they have time to do.

Reply from Imran Ali, Registered Manager at TrustBridge Care

Thank you for taking the time to provide a review - we are so pleased that you are happy with the service.

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Review from Katy D (Daughter of Client) published on 21 June 2023
Submitted via Website • Report

Overall Experience

GoodOaks carers are kind and lovely people, as are the admin/support staff. We use them three days a week for my two housebound parents, one with dementia, in their 90s.
Problems have been with communication - not replying to emails, GoodOaks preferring telephone contact and this is when things are

missed, eg extra sessions booked but then not happening (really not good).
We have had to work at getting consistent carers and times of visits - after a year, this is pretty much resolved.
New/stand-in carers can be problematic in not covering certain task or not knowing how to microwave ready meals (which has happened on a number of occasions).
We appreciate that finding carers is difficult and managing rotas must be hard. But as a client you need it to work when vulnerable, housebound elderly are relying on carers for everything they need.

Reply from Imran Ali, Registered Manager at TrustBridge Care

Thank you for the feedback, GoodOaks team are evolving to provide a first-class service to clients, in an industry where a shortage of carers was a national crisis GoodOaks were committed to providing a high-quality service. Therefore client feedback was acknowledged and GoodOaks Derby has taken the approach to provide regular carers to clients and hope you have seen the change.

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Review from N H (Niece of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience

My aunt was taken ill and our carer stayed with us and helped us phone 111 in very difficult circumstances. With an elderly lady who is deaf and has Alzheimer’s, she helped relay the questions from 111 from myself to my aunt and helped check on her condition. She stayed with us until we knew the ambulance

was on its way and we were able to look after my aunt while we waited.
Her staying gave us confidence as she was able to help check her vital signs which I wouldn’t have been confident t do.

Reply from Imran Ali, Registered Manager at TrustBridge Care

Thank you for the feedback, it's very much appreciated as carers always aim to have the client's best interest at heart - your feedback will be shared with the carers to show gratitude for the hard work they do. GoodOaks team ensure they always adhere to our pride values.

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Review from J G (Son of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience

Excellent service provided by a very supportive team, both office-based staff and carers. As my mother's needs have changed over the last few months and the team has responded, showing great flexibility.
Carers have gone above and beyond to keep Mum safe and have kept me informed of relevant issues.

Reply from Imran Ali, Registered Manager at TrustBridge Care

Thank you for your positive feedback, we always strive to meet our pride values at GoodOaks Derby. It has been an absolute pleasure looking after Mum and we will endeavour to do our best at all times.

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Review from A F (Daughter of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience

My mum has been with GoodOaks Homecare for a few weeks now. We had to find support after a sudden hospital admission. So far, we are so pleased with the service we have received. The carers really seem to take the time to get to know my mum and her needs and are also understanding about her ever-changing

health needs and the inevitable frustration of losing more of her independence. We were a little concerned about the expense at first as it was more than a 'standard' agency, but the way the carers are almost daily companionship and also communicate over my mum's health (and any worrying deterioration across the day) makes it worthwhile. I think in the long term it will help her to live 'independently' for longer than we at first thought. As I don't live on the doorstep, I really appreciate the extra input that GoodOaks gives.

Reply from Imran Ali, Registered Manager at TrustBridge Care

Thank you for the positive feedback, we always try and go above and beyond for our service users. We encourage our carers to ensure they promote independence.

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Review from Mike H (Son of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience

My mum came to live with us after a hospital stay and rehabilitation. The team from GoodOaks Homecare have been great. The individual carers have treated my mum with care and respect, important for an 87 year old. Mum looks forward to the carers coming in and the conversations she has with them.

We were worried that as a fiercely independent woman there would be some resistance but that wasn't the case as the carers were kind, compassionate and understanding.

Reply from Imran Ali, Registered Manager at TrustBridge Care

The entire team at GoodOaks is incredibly grateful for the kind review you shared, GoodOaks considers client satisfaction a top priority and with your feedback, it's clear our clients are noticing our efforts. Thank you once again.

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Review from J S (Wife of Client) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience

Very good caring service, very pleased with the help and attention my husband is receiving. The carers have a good rapport with my husband and encourage him to support himself in the best possible way. The help with the caring and domestic help has eased a lot of pressure on me. All the staff I have

been in contact with have been very kind and supportive, from the office, caring and domestic. Thank you all, as this is very new to me as I have not needed any help in the last 57 years of marriage.

Reply from Imran Ali, Registered Manager at TrustBridge Care

Thank you for the positive review you've given to our care team. This type of feedback encourages the team to continuously exceed quality care standards and uphold our GoodOaks pride values.

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Review from J A (Daughter of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience

Having to suddenly find care at home for a much loved independent person of 95 years has been the most challenging experience, I have been truly tested in my beliefs, my patience and my resilience. I found GoodOaks Homecare. It sounded lovely. Having three Oaks in my garden it made sense to me to give

them a call. This is what I found so far. People who listen, who hear, who can translate concerns, worry and anxiety into plans, plans that can be changed, added to and bespoke for the loved one who needs that special level of caring with practical assistance. The bespoke care 24/7 for my loved one, so far has been just that. Remember, though, information and communication are key. Give GoodOaks the information they need to match their caregivers and everyone has a good start. Any issues or worries take them up immediately with those in the office. The hour-to-hour care is fully logged, giving information and peace of mind. Our 4th week begins and so far so good. Thank you GoodOaks Homecare.

Reply from Imran Ali, Registered Manager at TrustBridge Care

Thanks for giving us such a wonderful compliment. We appreciate you recommending our services in your feedback. We're happy to hear that GoodOaks Derby is providing care that meets the needs of our service users.
We always strive to deliver excellent care services to our clients.

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Review from Alexandra G (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience

The care from Good Oaks has been outstanding. The administration and client care are delivered in a friendly, efficient and professional manner.
Communication is very good, and the timetable is adhered to.
The staff, both in administration and the carers, are friendly and approachable and go beyond

the call of duty to help if necessary.
My father is very happy with the care he receives and looks forward to the visits.

Reply from Ashley Chauhan, Branch Manager at TrustBridge Care

Thank you for your review, Alex, we are pleased to hear that Dad is very happy with the carers. We’re always looking for ways to improve the care experience, but it’s great to know that we are on the right track.

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Review from Alison P (Daughter of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience

Good Oaks have been caring for my mum for nearly a year now and I've always found them to be very helpful, kind and caring.
Mum's regular carer knows exactly what medication she needs and is always fast to let me know if anything is running low.
If we need extra visits covering at short notice they

are always able to step in and help.
I would not hesitate to recommend them to my friends if their parents need care in the future.
Thanks, Good Oaks.

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Review from Jayne P (Daughter-in-law of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience

Good Oaks Home Care - Derby and Ashbourne have made a real difference to my parents-in-law. Their lovely carers come every morning to help my mother-in-law get ready and this also gives my father-in-law a well-earned hour's respite. The carers are always friendly and reassuring, happy to help with any

task and ensure that my mother-in-law is always treated with dignity and respect.
Most days, they have the same carer and this has allowed them to build up a relationship of trust over the past few months.
The management is usually quick to respond to any queries.
Some issues with arrival times but this is improving.

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TrustBridge Care

Care Provided by TrustBridge Care

Good to Know

Funding & Fees Guide for TrustBridge Care