TrustBridge Care

Gleneagles House, Vernon Gate, Derby DE1 1UP
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9.7 48 Reviews
  • TrustBridge Care, Derby
TrustBridge Care

There for you.

At TrustBridge Care, the team understands the importance of compassionate, personalised care in the comfort of your own home.

The dedicated team of professional carers are committed to providing the highest standard of care, ensuring that their clients lead fulfilling and independent lives.

The team offers a wide range of services tailored to meet individual needs, including personal care, medication management, meal preparation, and companionship.

Whether you require short-term assistance or long-term support, TrustBridge Care is 'there for you.'

The team's approach is centred on respect, dignity, and building strong relationships with their clients and their families. They believe in creating a safe and nurturing environment that promotes wellbeing and peace of mind.

Choose TrustBridge Care, they are always there for you.

Care Provided by TrustBridge Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Five HealthCare Group Ltd
  • Person in charge
  • Imran Ali (Registered Manager)

Funding & Fees Guide for TrustBridge Care

  • Prices
  • To learn more about our personalized care plans and fees, please reach out to us directly—we’re here to help find the best care solution for you or your loved one.


Total of 48, showing 41-48
9.7

TrustBridge Care has a Review Score of 9.7 (9.689) out of 10, based on 31 reviews in the last 2 years. Over all time TrustBridge Care has 48 reviews.

Overall Experience

  • 36
  • 10
  • 1
  • 0
  • 1

Date Published

48
6
14
31
17
Overall Experience  Overall Experience 5.0 out of 5

I would like to express our appreciation from myself and my father regarding the amazing level of care provided and help received by all the staff members of the Good Oaks team, I hope some of the specific details and attention to detail has not gone unnoticed by senior care members and the management
team.
I am fully aware of what’s required when working in a home environment, it can be extremely challenging when caring for individuals, having cared for my uncle for seven years, I am particularly writing to express thanks regarding two members of staff, this is not in any way to reflect or offend any other member of the team, we are extremely impressed by every team member, clearly well trained and their manners, attitude are of the highest standard.
I would have no hesitation in recommending Good Oaks Home Care to anyone finding themselves in a similar situation to my family, they really do deliver and provide a fantastic service
Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and experienced. They are kind to my wife and are looking after our 4 bedroom house as well as our washing, ironing etc. They are also keen and willing to do extra jobs when required.

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Management

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Value for Money

Overall Experience  Overall Experience 4.0 out of 5

A wonderful service that’s caring and professional. A full assessment is performed so the client gets the right care for them.
People are treated as individuals so the care package suits that person’s needs.
We are very pleased with the provider.

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Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Carers are all well trained and friendly. Usually, they are punctual, only being affected by road conditions as I am on the edge of their area. I can recommend the company but cannot commit to value for money as I have no experience with another one.

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Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The service user has regularly expressed her complete satisfaction to me with every aspect of the home care provided. The members of staff are always punctual, lucid, tidy, interesting to talk to and clear about the work they do and the care that they are able to give.

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Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I would like to express how the carers were very professional and friendly towards the client. The care was exceptional they went above and beyond for the client as well as her husband.
Every visit throughout the day for preparing meals was always enjoyable, nothing was too much trouble.
The client
throughout her palliative care was always treated with dignity.

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Management

Treated with Dignity

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Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with Good Oaks Home Care services. All of the staff are lovely and always have time to sit and chat with me which I like. I am pleased with my call times and the care I receive within that time. Nothing seems to be too much and the girls go above and beyond to make sure I have everything
I need.
Can’t praise the staff enough.

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Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 1.0 out of 5

Good Oaks Derby and Ashbourne did not provide a good experience for my chronically ill daughter.
The first registered manager did not complete a proper care assessment and did not complete the relevant or correct paperwork, so a care plan and risk assessments were not put in place before care started.
The
second registered manager also did not complete a full care assessment or risk assessment.
My daughter's full care assessment was not completed until the 4th October.
Care started in July. The care staff nor management were not fully trained in how to use their own computerised care note system, so care notes were not put on their system accurately during July, August, and September.
This care agency was unable to provide consistent care for my daughter and created a huge amount of stress and then pulled out of the care package leaving no notice.
The Derby and Ashbourne office did not fulfill the standards set out on their website which led to great disappointment.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for TrustBridge Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for TrustBridge Care is calculated as follows: ( (134 Excellents x 5) + (36 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 180 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TrustBridge Care is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (8)

Zirka

Zirka Yousaf

Job Title: Director

Joined: 2020

As the director of TrustBridge Care, Zirka is the driving force and heart of our organization. Her role encompasses complete oversight of all operations, ensuring that our services run seamlessly from end to end. Zirka personally responds to enquiries from new clients, making sure they feel welcome and supported from their very first interaction with us. Her commitment to fostering trust and quality care shines through every step of the way, setting the foundation for everything we do.


Imran

Imran Ali

Job Title: Nominated Individual/Registered Manager

Joined: 2020

Imran is our registered manager and is central to maintaining compliance and quality across our services. He works closely with our team leaders and oversees the care provided to each of our clients, ensuring it meets our high standards. Imran also handles care assessments for new clients, allowing him to create individualized care plans that meet each client’s unique needs. His dedication to understanding client requirements firsthand allows him to build trust and deliver highly personalized care.


Kristine

Kristine Domingo

Job Title: Finance Manager

Joined: 2024

Kristine, our finance manager, expertly manages invoicing, payroll, and all things accounting at TrustBridge Care. She is the go-to person for any questions about billing and payment, always available to provide clear guidance and support. Kristine’s organized and efficient approach ensures that our financial processes run smoothly, allowing us to focus on what matters most: providing excellent care to our clients.


Khloe

Khloe Allsopp

Job Title: Office Manager

Joined: 2024

Khloe is our office manager, the main point of contact for HR matters, and a pivotal player in the smooth day-to-day operations of our team. She works closely with our carers, making sure everyone is well-supported and has the resources they need to excel in their roles. Additionally, Khloe keeps all client and carer records up-to-date, ensuring they meet regulatory requirements and reflect our commitment to high standards.


Adil

Adil Bilal

Job Title: Team Leader

Joined: 2022

AD is one of our team leaders, with a particular focus on medication management. He ensures that every client’s medication files are accurate, comprehensive, and seamlessly integrated into their care plans and risk assessments. AD’s attention to detail is critical in maintaining client safety and delivering reliable, personalized care.


Sherick

Sherick Adams

Job Title: Team Leader

Joined: 2023

Sherick serves as another dedicated team leader, with a specialty in training. He oversees the development and ongoing education of our carers, ensuring they have the skills, knowledge, and confidence to deliver the highest standard of care. Sherick’s passion for quality training helps our carers provide effective and compassionate care, reflecting TrustBridge Care’s core values in every interaction.


Kanhai

Kanhai Chanda

Job Title: Team Leader

Joined: 2023

KC, also a team leader, manages visit notes and conducts spot checks, both in the field and within documentation. His work ensures that our carers are maintaining high standards and that client notes are thorough and accurate. By conducting these checks, KC ensures continuity of care and a consistent quality experience for each client.


Carers

Carers

Job Title: Care Assistant

Joined: 2021

At TrustBridge Care, each team member brings vital expertise and a shared commitment to providing compassionate, personalized care. We are proud to be there for you, creating a place where trust, quality, and exceptional care come together for every client, every day.