Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

The Old Rectory, Main Street, Glenfield, Leicester LE3 8DG
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9.5 13 Reviews
  • Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch), Leicester
My Homecare Leicester is a home care agency aimed to provide personal care and support to people in their own homes. They are committed to provide passionate and person-centred care tailored to meet the individual needs of the clients to enable them to live safely and comfortably in their own homes.

Staff are well trained, motivated and flexible to work around you to deliver high quality care and support.

Care assessment and needs are assessed by experienced staff ensuring the individual care package is delivered to suit the care needs of the clients.

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Care Provided by Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Leji Oommen (Registered Manager)

Funding & Fees Guide for Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

  • Prices

  • £25.00

  • Please contact us for more information and prices

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) Reviews (13)

9.5

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) has a Review Score of 9.5 (9.529) out of 10, based on 7 reviews in the last 2 years. Over all time Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) has 13 reviews.

Overall Experience

  • 9
  • 3
  • 0
  • 1
  • 0

Date Published

13
0
1
7
6

Review from M Q (Wife of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company (My Homecare) providing care to my husband are very reliable, receptive to feedback and work very cooperatively with me to ensure that my husband has the best possible care. My husband has advanced dementia and is unable to communicate verbally, but he is often distressed. It is therefore
important that the carers get to know him and understand his needs and the director always ensures that we have a small team to look after him who he is comfortable and familiar with and when a new member of the team is introduced, they are given adequate time to shadow and train so that my husband can get to know them and feel comfortable with them. The carers are all very capable, extremely compassionate and very kind and they all provide excellent care to my husband.

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Review from A D (Client) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review was an opportunity to raise any concerns and also make positive comments about the service provided by Passionate Homecare. A representative from Adult Services would have been helpful in addressing future developments, that may occur in future, such as the need for more services.

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Review from H M (Wife of Client) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My homecare always tends to my husband's needs; they schedule frequent reviews to see how we are and now are finding the service provided by the carer we have. They are consistent with who they send every day and always inform us when the regular carer cannot come.
We would 100% recommend My Homecare
to anybody who is looking for care as they're a great care company, and we have had no problems with them so far.

Reply from LO, CQC Nominated Individual at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thanks for your kind words, much appreciated.
Best wishes to all, My Homecare Leicester.


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Review from A E (Son of Client) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Passionate Homecare delivers on the whole a high standard of quality care.
Each individual carer surpassed our expectations of care provided to our mum.
A big thank you to Mum's main two carers. For their friendship and quality of care. Also thank you to the management team for their help and support
throughout.

Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thanks for your kind words. Best wishes all at My Homecare Leicester.


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Review from Anthony D (Son of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for with My Homecare for 18 months to date and the care levels remain at 100% successful in every aspect.
Each Carer is very sensitive to my mothers daily requirements which are carried out like clockwork each and every day.
The communication between the excellent management
and the carers allows us to book last minute appointments for my mother to be carried out so the carers can look after other clients and utilise their time.
My home care is highly recommended in every way. Thank you.

Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thank you for your kind words. Best wishes from MHC Management and all the staff.


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Review from S W (Son of Client) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very satisfied with the standard of care my mother received. She was treated with care, respect and dignity. Thank you to all at My Homecare.

Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thank you for the kind words. Best wishes from all at My Homecare Leicester.


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Review from R K (Nephew of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In a time of crisis, Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) responded quickly and with true understanding. They were able to put care in place the following day, which was very impressive. The managers were responsive, kind and flexible. The carers were friendly, sensitive
and efficient. I cannot recommend Passionate Homecare Ltd (T/A My Homecare Leicester - GlenfieldBranch) highly enough.

Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thank you for your kind words; really appreciate it. Best wishes.


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Review from Jeremy R (Son of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare provided an extensive package of care for both my parents when we needed this in an emergency situation. They were excellent in responding flexibly to the situation and providing a high quality of care, with staff who go above and beyond to help wherever they can. My mother is now in hospital
for an extended stay so we are unsure what the future holds but I would not hesitate to restart the care from My Homecare, should we be able to get my parents to live at home again.

Reply from Leji Oommen, CQC Nominated Individual at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thank you for your kind words. It was a pleasure looking after your parents.
Best wishes.


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Review from R B (Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In most cases, we are both satisfied with the service supplier by My Homecare.

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Review from Helen T (Daughter of Client) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached My Homecare in Glenfield to provide emergency care for my mother who became ill and incapacitated very rapidly. Ultimately they were providing care 24/7. I was having to request additional care input frequently and at short notice. The care was superb, they were flexible and I will be forever
grateful to them. Sadly my mum passed away on 25.3.22 in hospice.

Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thanks for the time for completing the review. All the very best, Management Team.


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Review from Irene F (Client) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful.

Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Many thanks, Irene, for your feedback. It has been a pleasure offering the service of My Homecare for approximately a month. We wish you the very best for your future.


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Review from M O (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Though very nice and polite, very young carers with poor understanding of English with very little experience. Never had a regular carer, different carers each or almost every day.

Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Dear Mary,
All the carers who attended you have gone through an interview and induction process and were English speaking though the staff who attended your call were not English, we promote equality and diversity, and have staff from all backgrounds. Your package of care was put in place for a brief time to discharge you from the hospital and you stayed with us only 12 days and then you moved out of Leicester to a different town. Unfortunately, you did not have enough time to get to know the carer and experience the excellent care we offer to many of our existing clients.
However, we are sorry to note that within 12 days your overall experience was not Excellent as you have expected. I have checked the record and noticed there are no phone calls asking for a regular carer or any specific carer that you have mentioned to us in our initial assessment. It is always best to speak to the management if you have any concerns so that things can be improved.
Best wishes,
Management Team


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Review from Mary C (Daughter-in-law of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with this care agency. Care is being provided in a kind, courteous and attentive matter.
The care provided enables my parents-in-law to start their day in the best possible manner.
Punctuality and attention to detail observed on a daily basis.

Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thanks, Mary, it's been a pleasure helping your parents-in-law and we continuously work hard to provide quality care and support.


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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) is calculated as follows: ( (34 Excellents x 5) + (7 Goods x 4) ) ÷ 41 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

What Type of Services does Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) offer?

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) offers Home Care.

How many Carers does Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) employ?

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) to verify any information. View our terms and conditions. Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) has an Enhanced Service – more info.