Unique Homecare Lincoln Ltd

Office 5 George Boole House, D1/D2 The Point, Weaver Road, Lincoln LN6 3QN
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Top 20 award
9.9 36 Reviews
  • Unique Homecare Lincoln Ltd, Lincoln
Unique Homecare Lincoln is a privately owned company with over 20 years experience in the health and social care sector, and pride themselves on a compassionate, caring approach and offer peace of mind that your loved ones will be well cared for with a reliable and consistent, yet adaptive approach to any changes in care needs. Having a client-focused service ensures that clients receive the highest quality care in the comfort of their own homes. Clients receive a bespoke service that identifies their individual care needs and what is important to their lives. This includes supporting the client’s family, providing them with peace of mind that their loved one is being well cared for. This holistic approach to care ensures that excellent support is received by everyone involved with the client. Unique Homecare Lincoln are confident that clients and their families will be delighted with the excellent service provided.

Health and Wellbeing team members are recruited on a values based system to ensure that only those with a compassionate, kind and caring nature join the fantastic team. They receive comprehensive training including both theory and practical, and it is ensured that all new team members 'shadow' an experienced team member on their visits to meet all the clients for extra peace of mind. The team don’t wear uniforms, to ensure a discreet service when supporting clients at home and in the community. They do however follow a dress code with ID badges to ensure your peace of mind and safety. This approach can help to break down barriers and ensure that clients build stronger relationships with the team members supporting them, who they often come to see as friends and companions rather than 'care givers'.

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Care Provided by Unique Homecare Lincoln Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Unique Homecare Lincoln Ltd
  • Person in charge
  • Rachael O'Donnell (Managing Director)

Unique Homecare Lincoln Ltd Reviews (36)

Total of 36, showing 1-20
9.9

Unique Homecare Lincoln Ltd has a Review Score of 9.9 (9.944) out of 10, based on 18 reviews in the last 2 years. Over all time Unique Homecare Lincoln Ltd has 36 reviews.

Overall Experience

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Review from Susanna C (Daughter of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Unique homecare. Since day one of contact the team have been nothing but brilliant. From the initial home visit to assess what we needed for mum to starting visits the time frame was great.
We currently have three morning visits a week just to give me a few mornings without having
a carer visit to do beforehand. Whenever we've needed additional visits the team have been instant to respond.
Communication from the team is brilliant. We use a message book for quick requests for the carer to do such as moving a lunch plate down for mum in her fridge. The team are always quick to let me know if they have spotted anything with mums health during their visit via email and phone.
Mum was also invited to a Christmas social with the team and other service users and although she was unable to attend this last one it was nice for her to recieve an invitation.

Reply from Rachael ODonnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you for the wonderful review and feedback. We are very grateful to you for taking the time to share this and pleased that we have been able to make a difference for you and your mum.


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Review from P W (Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady who comes fortnightly to spend time with my wife, who has Alzheimer's, is very caring, professional and so very friendly. When visiting she fully engages my wife in conversations and spends time helping her with crosswords and word search books. While I can do these tasks having a someone
else involved stimulates my wife's mind and does her a lot of good.

Reply from Rachael ODonnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for your review. Its lovely to hear that your wife has built up a strong connection with her regular carer and that it is helping to keep her mind stimulated, we will make sure that your kind words are passed on.


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Review from Ann S (Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent service from all involved in my care. Having just joined Unique Homecare Lincoln I didn't know what to expect. The sensitive, professional way in which I was approached came when I was at my lowest I can't thank enough.

Reply from Rachael ODonnell, Managing Director at Unique Homecare Lincoln Ltd

We are so grateful for your review. It means so much to us that our lovely team were able to help and support you. Thank you.


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Review from Colin M (Son of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an exceptional company! We are often quick to complain but slow to praise. I and all of my family have been thrilled at the quality of care and conscientious staff employed here. Nothing is too much trouble. Even if something isn't quite right, a quick word sees immediate action and resolution
or compromise.
You do get what you pay for! A little over the average hourly rate but worth every single penny! You would be lucky to find better communication skills and constant monitoring of your loved ones, which gives you peace of mind and allows your life to carry on.
Don't hesitate to call this company, you will not regret it!

Reply from Rachael ODonnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for the wonderful review. It was a pleasure to care for your mum and I will make sure this is passed on to everyone who supported her. We are very lucky and grateful to have a wonderful team who make the company what it is.


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Review from M W (Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've only recently joined Unique as a client. I'm 83, male, and a stroke victim with fairly significant mobility issues. Living alone and needing further help at weekends I was advised to contact Unique. What a wonderful piece of advice. From day one it's been an exceptional experience. Admission procedures
were swift and efficient, including a visit to my own home by a senior member of staff. What followed in practice was a template of that first impression. The frontline carers are first-rate. Punctuality and reliability are 'givens'. Generous with their time and spirit, they are such welcoming ambassadors to the quality of care that Unique provides. Administratively, the constituent parts of the company work in unison, all on the same page. Training of staff is rigorous and much appreciated. I experienced first-hand the shadowing visits for new recruits. I have no hesitation in recommending Unique to anyone seeking exceptional care provision.

Reply from Rachael ODonnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for the wonderful review and recommendation to others seeking care. We are very grateful and pleased that you are happy with the service that we are providing.


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Review from B F (Son of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Unique Homecare Services to provide personal care and home help for my mum for around six months now and our experience has been very positive. The initial assessment was very thorough and the subsequent care plan was well tailored to suit my mum's specific needs and preferences. My
mum has been happy with the care she has received so far-she has found the carers respectful, attentive and patient. I have been very impressed with both the service's quality of communication with me and the flexibility of the care they have provided to accommodate my mum's circumstances.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

We are so pleased that you are impressed with our services and have had a positive experience. Thank you for taking the time to leave us a review, we're really grateful.


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Review from J D (Daughter of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from Unique Homecare has been excellent from the carers and the office staff. I have recently asked for an extra morning visit for my Father and this was quickly sorted out. Would definitely recommend it.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you very much for the lovely review. We are so pleased that you are happy with our services and grateful that you would recommend us.


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Review from E P (Client) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

We are really pleased that you have had a good experience with our services and are grateful that you chose to share this with a review.


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Review from S J (Daughter-in-law of Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Unique Homecare, the service they provide has given us peace of mind, my 94-year-old mother-in-law is able to stay in her bungalow with their help. They go in daily and do whatever is needed, kind friendly staff and on time.
We would highly recommend them!

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for the wonderful review. We are so happy that you are pleased with the visits from our lovely team and are so grateful that you would recommend us so highly.


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Review from Betty H (Wife of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I'm really pleased with Unique Homecare. The carers are friendly, understanding and very kind to my husband and me. In fact, on occasion, when I haven't been feeling great, the office staff have contacted me to check I am ok. I would be very happy to recommend Unique Homecare and, actually,
have already done so.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you very much for the lovely review and for recommending our services to others. We're really grateful and pleased that you are happy with the care being provided.


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Review from C B (Daughter of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best thing I have ever done, my stepfather never wanted any help from a carer. I can honestly say he is very grateful and happy with the care he is receiving. So thank you very much. I know if he needs more help with anything I will be only too pleased to let you look after him.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for the lovely review, it is wonderful to hear that your dad is benefitting from the visits from the team, and that you would put your trust in us for any further care support.


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Review from S M (Daughter-in-law of Client) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management is first-class, great communication and regular reviews. The staff are friendly, arrive on time and provide great care.
I have no hesitation in recommending Unique Homecare Services to others.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for the wonderful review and recommendation to others who may benefit from our service, we are very grateful.


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Review from Sheila B (Client) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the carers for about two years now and am very satisfied with their service, young and the adults. Nothing is too much trouble and they always ask before they leave if there's anything more I require them to do or need.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for your kind review of our service. Were really pleased that youre happy with the support being provided by our lovely care team.


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Review from Sally S (Sister of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Unique gave both my mum and aunt exceptional care over the last 3 years. They were able to respond very quickly when asked to help out following several emergencies. The team were very trustworthy and caring and frequently went over and above. They were always on time unless on the very
few occasions when there was an emergency elsewhere and then they let Mum know there was a problem. One carer brought Mum some homemade cake after she’d helped her understand a recipe she was struggling with as Mum had been a good baker.
The staff in the office have always been very helpful and responded quickly to requests.
We would not hesitate to recommend them as a company.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you for choosing our care services. It was our pleasure to meet and support both your Mum and your Auntie. We are so pleased that we were able to make a difference to you and your family and are very grateful for your kind words.


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Review from Sue S (Wife of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From a glowing recommendation in early August 2023, it was a short wait to put in place care for my husband with a marvellous man whom we have the greatest praise for. He is skilled in motivating, engaging, instilling trust and carefully managing my husband’s personal care and dementia. A bonus is that
I am more relaxed about the part that I play because I have ‘me times’ and have backup. There are two relief workers whom he has introduced in case he’s not available. The organisation has a person-centred/excellence ethos.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for the wonderful review! We are so pleased that our lovely care team have been able to build up trust with your husband to support him with his personal care, and get some all-important ‘me time’ and balance back for you.


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Review from Jilly N (Daughter of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique provide a high quality, friendly caring service. The carers are well trained, patient and empathetic and the company is efficiently run and reliable. Unique have enabled my mother to remain in her own home much longer than we thought would be possible and she looks forward to their visit every
day. Highly recommended.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for taking the time to leave us a review. We’re really happy to hear that you are pleased with our care service and that you would recommend us to others. I will pass the feedback on to our team who all look forward to their visits with your mother.


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Review from Lesley J (Daughter of Client) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old mum came out of hospital into the care of Unique Homecare Services Lincoln Ltd. The service they provide is excellent allowing her to stay in her own home. If they have any concerns, they always contact myself or my brother so we are kept updated with everything. Thanks, Unique Homecare
Services Lincoln Ltd.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you for your lovely review! We take pride in the providing a really personalised service, working closely with our clients and their families, so it's great to hear the positive impact that this has had for both you and your mum.


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Review from S B (Daughter of Client) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving care from Unique twice a day since the middle of March this year. Everyone is so friendly and kind - nothing is too much trouble. The office staff always respond promptly and politely and are very helpful. The carers are lovely with Mum - she looks forward to their visits. They
are respectful and courteous and a breath of fresh air!

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for the wonderful review! We are really pleased that you are happy with the service and that your mum looks forward to her visits with our lovely team members.


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Review from M S (Son of Client) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply great service, thank you. All staff are friendly, efficient and prepared to go the extra mile in times of crisis (sadly, on a regular basis!). Mum trusted everyone involved and was treated with respect and compassion. Thank you to you all.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for your review. We are really pleased that were able to make a difference and help you and your mum during what was a difficult time for you.


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Review from Una W (Client) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I get on well with the carers who visit me. They really are caring ladies and report on small or large things that they don't think are right, so I can contact my surgery. New carers are always shadowed before they attend me solo! This care company always ring me if a carer is going to be late due to
a previous client or traffic hold up. I am provided with regular lists of carers visiting me once a day for 45 minutes. I am always happy to see my carers each day.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for your review! We are so pleased to hear that you are happy with the service being provided and the support from your regular carers, which we find is so important to our clients.


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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Unique Homecare Lincoln Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Unique Homecare Lincoln Ltd is calculated as follows: ( (102 Excellents x 5) + (6 Goods x 4) ) ÷ 108 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unique Homecare Lincoln Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (5)

Rachael

Rachael O'Donnell

Job Title: Managing Director

Joined: 2020

Rachael completed her Diploma in Mental Health Nursing at the University of Nottingham, Lincoln campus in 2005.


She went on to spend 13 years working in forensic services gaining a wealth of experience in the care and treatment of service users with acute mental illnesses and complex needs. During this time also achieved a BSc (Hons) Degree in Mental Health and Social Care.


In 2018 Rachael joined the Continuing Healthcare Team in Bassetlaw in the role of Nurse Assessor working alongside the CCG. This required skills and knowledge in the provision and commissioning of care in the community through conducting comprehensive assessments of the mental and physical health needs of service users and their subsequent care requirements to ensure that those needs were met to ensure the best quality of life.


In the community, she saw first-hand the lack of high-quality care services in the community, with many offering poor continuity of care, changeable visit times and a lack of peace of mind for clients and their families. She started Unique Homecare Lincoln Ltd in 2020 with a vision of building a company that provided only the highest quality of service to each and every one of the clients, and a workplace where team members are nurtured and feel valued in their roles.


Kelly

Kelly Taylor

Job Title: Registered Manager

Joined: 2021

Kelly has extensive experience in the Teaching and Education sector, joining Unique 3 years ago following a career change. Kelly brings with her a wealth of transferable experience and has progressed from starting as a Health and Well-being Team Member to Care co-ordinator, and is now our Registered Manager! She is responsible for the day-to-day management of the company and ensuring that we meet and exceed our regulatory responsibilities, ensuring high standards of care are maintained throughout the service. She is completing her Level 5 in Leadership and Management to further develop her knowledge and progress into senior roles.


Jodie

Jodie Troop

Job Title: Recruitment and Training Lead

Joined: 2021

Jodie is dedicated to finding only the right people to join our amazing care team, who share our values of providing a holistic model of care that goes above and beyond, whilst striving to make a difference each and every day. She ensures that all our team receive comprehensive training enabling them to deliver only the highest quality of care to our clients.


Rachel

Rachel Pang

Job Title: Senior Care Supervisor

Joined: 2022

Rachel joined us in March 2022 and has progressed from starting as a care team member to now leading the team in a supervisory role. Rachel has extensive experience in homecare and assists with Mentoring the team and ensuring we maintain the safety of the service with audits, spot checks and quality assurance visits.


Natasha

Natasha Pickering

Job Title: Senior Care Supervisor

Joined: 2022

Natasha started her journey with Unique in March 2022. As Senior Care Supervisor she assists with all aspects of the day to day running of the company and is completing her Level 3 in Health and Social Care to further develop her expertise and knowledge.


Frequently Asked Questions about Unique Homecare Lincoln Ltd

What Type of Services does Unique Homecare Lincoln Ltd offer?

Unique Homecare Lincoln Ltd offers Home Care.

How many Carers does Unique Homecare Lincoln Ltd employ?

Unique Homecare Lincoln Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unique Homecare Lincoln Ltd to verify any information. View our terms and conditions. Unique Homecare Lincoln Ltd has a Platinum Service – more info.