Unique Homecare Lincoln Ltd

Office 5 George Boole House, D1/D2 The Point, Weaver Road, Lincoln LN6 3QN
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Top 20 award
9.9 36 Reviews
  • Unique Homecare Lincoln Ltd, Lincoln
Unique Homecare Lincoln is a privately owned company with over 20 years experience in the health and social care sector, and pride themselves on a compassionate, caring approach and offer peace of mind that your loved ones will be well cared for with a reliable and consistent, yet adaptive approach to any changes in care needs. Having a client-focused service ensures that clients receive the highest quality care in the comfort of their own homes. Clients receive a bespoke service that identifies their individual care needs and what is important to their lives. This includes supporting the client’s family, providing them with peace of mind that their loved one is being well cared for. This holistic approach to care ensures that excellent support is received by everyone involved with the client. Unique Homecare Lincoln are confident that clients and their families will be delighted with the excellent service provided.

Health and Wellbeing team members are recruited on a values based system to ensure that only those with a compassionate, kind and caring nature join the fantastic team. They receive comprehensive training including both theory and practical, and it is ensured that all new team members 'shadow' an experienced team member on their visits to meet all the clients for extra peace of mind. The team don’t wear uniforms, to ensure a discreet service when supporting clients at home and in the community. They do however follow a dress code with ID badges to ensure your peace of mind and safety. This approach can help to break down barriers and ensure that clients build stronger relationships with the team members supporting them, who they often come to see as friends and companions rather than 'care givers'.

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Care Provided by Unique Homecare Lincoln Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Unique Homecare Lincoln Ltd
  • Person in charge
  • Rachael O'Donnell (Managing Director)

Unique Homecare Lincoln Ltd Reviews (36)

Total of 36, showing 21-36
9.9

Unique Homecare Lincoln Ltd has a Review Score of 9.9 (9.944) out of 10, based on 18 reviews in the last 2 years. Over all time Unique Homecare Lincoln Ltd has 36 reviews.

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Review from J S (Daughter of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I decided on bringing carers in to look after my mother for a couple of days a week, (Mum has Alzheimer's) the first contact with them they explained everything that they would do when they went to my mother's. I feel Mum is in the perfect company when Unique Care are with her. Thank you. I can honestly
recommend Unique, they have been really helpful with everything they are what it says - Unique Care! I can't thank you enough.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for your review. We are really happy to hear that we could help to make a difference for both you and your mum.


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Review from Lindsay H (Daughter of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique Homecare Services were thorough with their assessment to identify our mum's needs, and as a result, got everything right! The team in the office were professional and reassuring and the "on the ground" team of carers were kind, courteous, understanding and patient with our mum. The care they
gave was of a very high standard, the carers were prompt and reliable, gentle and most importantly kind. As a former nurse myself, and on behalf of the family, we would recommend Unique Homecare.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you for taking the time to leave such a wonderful review. We are really pleased to hear that you are happy with the service and support being received from our wonderful team.


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Review from Caitlin I (Client) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coming to Lincoln as a student, I needed to use a care agency for the first time and I couldn't have had a better experience! All the carers I have met have been absolutely lovely; very helpful and easy to talk to. They feel much more like a friend or an aunt helping out, than an external party. They've
been flexible when needed, offering to help out with extra tasks and made moving away from home so much easier.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for the wonderful review! We are really pleased that we have been able to support you to transition to life at University and that you are happy with the service being provided.


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Review from Sean L (Son of Client) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Unique Homecare Services Lincoln could not have been better. From our initial enquiry, they got back to us in a timely way and had care in place for my mother, in her own home, within the time frame we requested. The carers themselves were excellent and put my mother at ease. They have
dealt with additional issues regarding my mother's situation, in a sensitive and professional way and supported both her and us through what has been a very stressful and difficult time. I cannot recommend the company enough and we are extremely grateful to all of the staff who we have met and spoken to for their hard work and commitment. Thank you.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you for the wonderful review of our services. We are so pleased that we could help and support both you and your mother during a difficult time. I will make sure that your kind words are passed on to all the care team.


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Review from Sally N (Daughter of Client) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother broke her leg and whilst it was in a plaster cast, she had to be in a nursing home. As soon as the plaster cast was removed and she was in a leg brace she was able to return home. This would not have been possible without Unique Homecare who provide exactly the care she needs. Her carers are
delightful and she enjoys their company as well as the vital service they provide to help her maintain independent living, which is so very important to her.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you very much for your wonderful review. We are pleased to hear that the care we are providing is meeting your mum's needs so well and enabling her to live safely and well in the comfort of her own home.


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Review from A P (Son of Client) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum came out of hospital we had no idea how to find a Home Care Provider to help her maintain independence in her own home. How happy we are to have found Unique Homecare! From the very first telephone contact, they listened to what Mum wanted and needed, and have reflected this in the care that
they provide. It's been fantastic to have consistency in the carer coming in to see Mum each day. Mum has loved pottering about with her plants, doing a few chores, going for a walk around the village, and having her carer collect shopping for her - a really personal and flexible service. We would wholeheartedly recommend Unique and their great team of carers to anyone wanting to arrange home care for a relative.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you very much for the wonderful review. We really pride ourselves on providing the highest quality of personalised care and are so pleased to hear that your mum is enjoying and benefitting from her visits.


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Review from J N (Son of Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed care at home for six months prior to moving into a care home. Unique provided an economic and professional service for that period.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for your review. It was our pleasure to help your mother to stay in her own home for as long as possible and we are pleased that you were happy with the level of service provided.


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Review from E K (Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive from Unique Homecare Services has been excellent from the very first day. The carers ask me what I need help with so we can work together if needed. Having a regular carer is good for me, as I know who is coming. If there is anyone new coming, they let me know who is coming.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for the wonderful review. We're pleased that we can give you peace of mind with a consistent care team who promote your independence with a person-centred approach.


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Review from Sarah M (Daughter of Client) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique Care's team have provided an excellent service for my mum who has Alzheimer's. Mum has greatly enjoyed the visits when she is able to chat with her carers, play scrabble and even do some crafting, which are all things she has missed doing. All of this has been very important in terms of Mum's
mental health, which we have seen improve after each visit. The care team have been extremely professional, responsive, caring and also have communicated with us extremely well throughout Mum's time with them, which has been of great comfort as we do not live close by.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for your lovely review. We are really pleased that we have not only been able to make a difference to your mum's health and wellbeing but also to your peace of mind, as a family.


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Review from Phill G (Son of Client) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique have been so accomodating as I've had to change the care plan almost on a weekly basis for a week period. Nothing has been a problem for Unique and the care provided has been nothing but professional. My father looks forward to his daily visit and we can rest assured he is getting the care/treatment
we wish for and don't need to worry about a thing.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for the wonderful review. It’s been our pleasure caring for your father and I’m glad that we have been able to adapt to suit his changing needs.


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Review from K S (Daughter of Client) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team have been looking after my mum, who has significant dementia, over the last 3 months following the loss of my dad. They have been professional, caring and thoughtful in their contact with her. Often remembering stories that she has told them and engaging in conversation about
her life when younger, where her memory leads her. They have always provided a high standard of care, showing real kindness and have enabled me to keep my mum in her own home, which I thought would not be possible. They are punctual and reactive to changes in my mum’s needs, from personal care to cooking fresh nutritious dinners, nothing is too much effort for the carers. I would completely recommend Unique as they are as their name suggests - Unique in their commitment to providing the best.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for your wonderful review. I’m glad that we’ve been able to make a difference and I will ensure that your kind words are passed on to the team.


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Review from Graeme F (Son of Client) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot rate the service and care shown by our carers, high enough. Our parents were visiting us for a week and we knew Dad needed care to help us all enjoy their stay with us, thankfully we found Unique Homecare Services. The friendliness, attention to detail and care provided by them each morning
was truly amazing. Thank you so much for your help.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for the wonderful review. It was our pleasure to support your parents during their stay and I'm glad that you were pleased with care provided.


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Review from J R (Son of Client) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from a dedicated, friendly team. The level of care and attention received was quite simply superb. I have nothing but praise for Unique Homecare. My mum was cared for by staff who genuinely care and enabled a speedy recovery. Well done team.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for the wonderful review. It was our pleasure and I will make sure your kind words are shared with the team.


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Review from Charles A (Son of Client) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only clicked the 'Neither Unlikely or Likely' category as I don't have any friends or family who would need this service. For me, it is the wrong question. However, the service that Unique Homecare Services provides is absolutely outstanding. Above all, they were totally flexible with our needs,
something which other caregiving companies were not willing to be. In this respect, they are truly Unique and I applaud them for having the understanding that not all caregiving needs fit into the same pigeonhole. If I had the opportunity to refer them to anyone, I certainly would. 100% professional, friendly, punctual, courteous and they listen. They are a godsend.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for your lovely review. We really do strive to reflect our companies name, providing care that is truly Unique and tailored specifically to meet each client and their families needs. It is wonderful to hear and we're so glad that we have been able to make a difference to both you and your mum.


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Review from Anita B (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and Unique Team have been, and continue to provide daily care for my father since he came out of the hospital. Not only do they support my dad with his personal care, but they also assist with day-to-day tasks to help my mum, such as making and changing beds, cleaning, ironing, vacuuming
etc. My parents know that they will have the same familiar staff each day and are becoming very fond of them. Trust is very important. I am so relieved to have found such a professional and caring company.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for your lovely review; it perfectly reflects the core values of our company and the level of service we aim to provide. It is wonderful to hear and will be shared with the relevant members of the team, who I know really enjoy their visits with your parents.


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Review from Tim B (Nephew of Client) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The MD and her wonderful team stepped in at very short notice to help care for my Aunt when she came out of hospital after hip surgery. They have all been most considerate and very supportive of getting my Aunt to try and regain her independence and nothing is too much trouble, including picking up
prescriptions to help me out. In summary, simply the best care one could have.

Reply from Rachael O'Donnell, Managing Director at Unique Homecare Lincoln Ltd

Thank you so much for your kind review. It has been our absolute pleasure supporting your wonderful Aunt and helping her in her recovery.


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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Unique Homecare Lincoln Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Unique Homecare Lincoln Ltd is calculated as follows: ( (102 Excellents x 5) + (6 Goods x 4) ) ÷ 108 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unique Homecare Lincoln Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (5)

Rachael

Rachael O'Donnell

Job Title: Managing Director

Joined: 2020

Rachael completed her Diploma in Mental Health Nursing at the University of Nottingham, Lincoln campus in 2005.


She went on to spend 13 years working in forensic services gaining a wealth of experience in the care and treatment of service users with acute mental illnesses and complex needs. During this time also achieved a BSc (Hons) Degree in Mental Health and Social Care.


In 2018 Rachael joined the Continuing Healthcare Team in Bassetlaw in the role of Nurse Assessor working alongside the CCG. This required skills and knowledge in the provision and commissioning of care in the community through conducting comprehensive assessments of the mental and physical health needs of service users and their subsequent care requirements to ensure that those needs were met to ensure the best quality of life.


In the community, she saw first-hand the lack of high-quality care services in the community, with many offering poor continuity of care, changeable visit times and a lack of peace of mind for clients and their families. She started Unique Homecare Lincoln Ltd in 2020 with a vision of building a company that provided only the highest quality of service to each and every one of the clients, and a workplace where team members are nurtured and feel valued in their roles.


Kelly

Kelly Taylor

Job Title: Registered Manager

Joined: 2021

Kelly has extensive experience in the Teaching and Education sector, joining Unique 3 years ago following a career change. Kelly brings with her a wealth of transferable experience and has progressed from starting as a Health and Well-being Team Member to Care co-ordinator, and is now our Registered Manager! She is responsible for the day-to-day management of the company and ensuring that we meet and exceed our regulatory responsibilities, ensuring high standards of care are maintained throughout the service. She is completing her Level 5 in Leadership and Management to further develop her knowledge and progress into senior roles.


Jodie

Jodie Troop

Job Title: Recruitment and Training Lead

Joined: 2021

Jodie is dedicated to finding only the right people to join our amazing care team, who share our values of providing a holistic model of care that goes above and beyond, whilst striving to make a difference each and every day. She ensures that all our team receive comprehensive training enabling them to deliver only the highest quality of care to our clients.


Rachel

Rachel Pang

Job Title: Senior Care Supervisor

Joined: 2022

Rachel joined us in March 2022 and has progressed from starting as a care team member to now leading the team in a supervisory role. Rachel has extensive experience in homecare and assists with Mentoring the team and ensuring we maintain the safety of the service with audits, spot checks and quality assurance visits.


Natasha

Natasha Pickering

Job Title: Senior Care Supervisor

Joined: 2022

Natasha started her journey with Unique in March 2022. As Senior Care Supervisor she assists with all aspects of the day to day running of the company and is completing her Level 3 in Health and Social Care to further develop her expertise and knowledge.


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