Visiting Angels Cambridgeshire

2nd Floor The Barn, 20 Market Street, Swavesey, Cambridge CB24 4QG
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9.9 45 Reviews
  • Visiting Angels Cambridgeshire, Cambridge
Visiting Angels – Cambridgeshire deliver Quality at Home Care.

They Provide minimum one hour calls because a quality service can not be rushed, and companionship comes as standard.

They offer Free care assessments with no obligation, so that you can experience the quality of their service, and how they listen to your needs, before making a commitment.

Each individual client gets to choose their caregiver, who is always matched according to client needs, interests and hobbies. This is done to ensure a positive long-term relationship, building a strong bond and trust, for the Caregiving Angel that you let into you home.

They provide everything from companionship and personal care, for older people, and those with dementia and Alzheimer's disease. They also provide home care to people with palliative needs and end of life care.

The Cambridgeshire branch has five teams serving all communities across the county, from St Neots to Kirtling, and Ely to Melbourn. Teams include: Huntingdon, St Neots, Ely, Cambridge, and Fulbourne.

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Care Provided by Visiting Angels Cambridgeshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Friends Care Limited T/A Visiting Angels
  • Person in charge
  • Ian Lintott (Managing Director)

Funding & Fees Guide for Visiting Angels Cambridgeshire

  • Prices

  • Our service is personalised, and so are our prices.

Visiting Angels Cambridgeshire Reviews (45)

Total of 45, showing 1-20
9.9

Visiting Angels Cambridgeshire has a Review Score of 9.9 (9.887) out of 10, based on 28 reviews in the last 2 years. Over all time Visiting Angels Cambridgeshire has 45 reviews.

Overall Experience

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Review from A M (Daughter of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience we receive for dad is excellent.
- Treated with dignity
- Listen to our needs and ensure are met
- Friendly
- Punctual
- Any concerns are always listened to
- Regular catch ups to ensure all we are happy with service
- Highly recommended.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for your lovely review, we really appreciate the recognition. We will let our Angels looking after your Dad know of your comments. They will be delighted.


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Review from Amanada C (Granddaughter of Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been caring for my Grandma, I was there with an angel last week. I was amazing at the care and compassion she showed my gran. Makes us so happy as a family to see grams with the angels she really enjoys there company.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

I am so delighted for you and your Gran! Our Angels will be delighted to receive your recognition. Thank you.


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Review from M F (Daughter-in-law of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been helping us with my Mother-in-law for 6 months now & we are very happy with the service provided. The Angels who visit are all caring, friendly & very patient. Nothing is too much trouble & they have developed a good rapport with my Mother-in-law. The lighthearted & cheerful
approach of all the Angels works well with my Mother-in-law who has Alzheimer's.
The app works well as we are able to see who is visiting & how the visits have gone. The overall service is invaluable & provides us with peace of mind. I would have no hesitation in recommending Visiting Angels.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you for taking the time to review our service, we are so delighted that your Mother-in-law is happy with our Angels, and that they have developed a good relationship. These reviews inspire us to try harder, and continue to deliver Quality at Home Care.


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Review from P S (Daughter of Client) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Visiting Angels for my mum for a few years now, and have always found them to be caring, friendly and very helpful. I am always updated with information as to Mum's care. The carers go above and beyond with all that they do for her. And so I rate them 5 gold stars.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

We are so delighted that you are pleased with our service. We will pass on your compliments to our Angels.


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Review from J W (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable efficient care. Same carer every time helps us feel confident with the care she gives and her level of care and compassion is fantastic. The whole care team have been and is great and very helpful with advice and information. We have no issues and would recommend this service.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

We really appreciate your recognition and thanks for our home care service. We will pass your wonderful comments onto our angels.


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Review from L T (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels were fantastic with my mum's care, they took time to tend to her needs, never leaving if she was being difficult, like previous care companies would, they would spend the time and speak to her and support her every need. The office was also fantastic in calling and updating with any
urgent issues or liaising directly with the doctors if needed. Mum looked forward to their visits and they always went above and beyond.
The app to update daily care provided was invaluable, as we could check instantly how her care visit had been. Regular visits to review care needs were held and after trying four other care companies previously, Visiting Angels performed way above the rest. I would highly recommend to all.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

This is a wonderful review and we very much appreciate your words of thanks and recognition. We will pass these comments on to our teams.


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Review from E R (Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Visiting Angel has been with me for almost a year and from the start, she has been exemplary. We get on very well; she is courteous, kind, efficient and reliable. I can always depend on her to cheer me up and she has made my life so much easier.
In the last two months, we have been joined by another
Angel. She has settled in extremely well and they make and excellent team. I feel very lucky to have them. Management has always been really helpful and responsive to any concerns I may have.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

What a wonderful review, we are very grateful for your words and really appreciate you taking the time to recognise our Angels.


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Review from Jane R (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two Visiting Angels have been looking after my mother who is in her 80's and lives alone with many medical problems. They have both been extremely kind and caring, giving my mum all the support she needs mentally and physically. They are full of helpful practical suggestions, fun and jokes, as well
as being really good listeners. Their presence makes it possible for me to leave my mum and continue with my own job; and for my mum to live her life in her own home knowing she is being looked after. I can't imagine my life or my mum's without them!

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Your words are so lovely, and we really appreciate you taking the time. We will certainly pass on your feedback to our Angels, it is our pleasure to provide your Mother with true companions and to provide you with the peace of mind.


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Review from Marisa B (Daughter of Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the extreme care and respect the Angels all show. Nothing is too much trouble. The companionship and thoughtfulness they all give is very beneficial to my mother's well-being. All Anglels and office staff are always very helpful should the family need to discuss anything.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Bless you for making the effort to write this review, we really appreciate your words of encouragement and that we had the opportunity to improve our service for you!


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Review from Sherry-Lynne R (Daughter of Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 2 sisters and I are very pleased with the Visiting Angels. They are doing an excellent job! Mum is quite happy with them, chatting, drinking tea and doing jigsaws! We will continue with their service, thank you to them all!

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you for your kind review, we appreciate your time and words of encouragement. We will do everything possible to continue the service for you, to your liking.


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Review from R W (Son of Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is 92 and lives in St Neots, I contacted The Angels over 2 years ago, and they always send the same Angels who my Mum likes, they have 'never' let us down, and they are always on time.
They help with showering my Mum, taking her out in her wheelchair around the shops and they stock up on
essentials, doing her washing, and taking away from me a lot of worry. I highly recommend them.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for this lovely review, we never take your gratitude for granted. Your words will give recognition to the Angels team, and will provide both motivation and inspiration to do more!


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Review from C M (Son of Client) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have provided an excellent service to my mother. The care assistants are friendly and helpful, spending time with my mother to put her at ease. It gives me and my family great peace of mind knowing she is well cared for when we are not able to go in to see her.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for your kind review of our Angels, we really appreciate you taking the time to inspire and thank our team.


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Review from Ian S (Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Top-notch. Anticipates my every need. Always cheerful and extremely helpful. And a real dab hand at ironing! Always reliable and extremely good at doing the washing and changing beds. Does all the messy stuff like cleaning out the fire, getting in the coal, and logs. Can even Sew. One extremely important
thing for me is that the main carer is always there for me and there is no last-minute swapping or other carers.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for such a wonderful review; this will delight the team and your Special Angel.


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Review from R G (Client) assisted by family/friend published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am satisfied with the experience from the Visiting Angels.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

We are so sorry that you find our service only satisfactory, and we see this as a failure, as we strive to provide a service that is worthy of 5 stars and will be working hard to understand what else we can do to improve, and then commit to make those improvements in order to help change your mind.


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Review from Heidi C (Daughter of Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mother's homecare to Visiting Angels 6 months ago. The difference it has made to her health, her moods and the cleanliness of her flat has been significant, in fact amazing. Visiting Angels have allowed me to be my mother's daughter again and not her carer. Thank you to everyone who visits
my mother, you light up her day with your care, personality and uplifting approach.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for recognising our care in this way, we are so delighted that we have made a wonderful difference for both you and your mother. Your words inspire us to do better.


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Review from W R (Husband of Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a first-class service.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for your review, we are so grateful. We do strive to be Outstanding, and when we receive such a review it is so motivating to our teams of Angels.


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Review from Peter N (Son of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have provided excellent daily care for Mum for over 2 years.
Needs have changed over this period and have always been carefully and professionally considered by the registered care manager before implementation. Communication with the registered care manager, Supervisors and Carers
is very good.
Carers undertake a number of tasks each morning and evening, they do so diligently, effectively and with great care. Mum enjoys the carer's visits and their companionship. Carers are very good with some being truly exceptional - all are part of team Mum!
Would we recommend Visiting Angels? Yes. Have we recommended Visiting Angels, yes.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

What a stunning review. We are so thankful to you for taking the time to review our service and to say such great things about the whole team. Thank you.


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Review from L B (Daughter of Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the family feel to this team. When Mum had a fall when we were abroad on holiday, Visiting Angels couldn't have been kinder and were so fast in their response to our needs. Care staff are so kind, good-humoured and helpful. As her care needs have grown, we were confident to ask them for more help
with her independent living. They are great, so glad we found them.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you for taking the time and recognising our family values with your review. We are so proud that we could help with Mum’s changing needs and your words will inspire our Angels to do more.


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Review from N P (Husband of Client) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are completely happy with the service provided. Visiting Angels has proven to be very flexible when our needs vary.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for resubmitting your review. We take 4 out of 5 as a failure and have worked to understand how we can improve our service to be outstanding for you. We are so pleased that responding to your earlier feedback has ensured that you are completely happy.


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Review from Betty F (Client) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers are willing to help me in all things.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for recognising the Angels that deliver your care. Your review means everything to us.


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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Visiting Angels Cambridgeshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Visiting Angels Cambridgeshire is calculated as follows: ( (151 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 168 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels Cambridgeshire is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Kaz

Kaz Dixon

Job Title: Angels Coordinator

Joined: 2021

I have worked in the domiciliary care profession for over 25 years as a community carer and then worked to be a Care Coordinator and have been for the last 8 years. I have always loved care work as I am a friendly person that likes to care for people to keep them independent and at home for as long as they are able to. I am a good listener and like to make Angels and clients become part of our family.


Karen

Karen Nash

Job Title: Head of Care

Joined: 2021

•   Over 20 years experience within the health and social care industry
•   7 years’ experience as a Registered Care Manager – extensive knowledge of CQC rules and regulations
•   Managed 5000 hours of care per week of which 100% of the clients were privately funded
•   Has managed teams of 90+ staff members
•   Achieved “Good” with CQC


Ian

Ian Lintott

Job Title: Owner

Joined: 2020

I started Visiting Angels Cambridgeshire after being disappointed by several care agencies when trying to find support for my parents in law and finding that the care provided was erratic and inconsistent, which created a great deal of stress and frustration.


Our mission to provide you with quality home care that is consistently delivered, we want to look after you or your loved ones, as if they were our own family.


Frequently Asked Questions about Visiting Angels Cambridgeshire

What Type of Services does Visiting Angels Cambridgeshire offer?

Visiting Angels Cambridgeshire offers Home Care.

How many Carers does Visiting Angels Cambridgeshire employ?

Visiting Angels Cambridgeshire employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels Cambridgeshire to verify any information. View our terms and conditions. Visiting Angels Cambridgeshire has an Enhanced Service – more info.