Visiting Angels Cambridgeshire

2nd Floor The Barn, 20 Market Street, Swavesey, Cambridge CB24 4QG
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9.9 45 Reviews
  • Visiting Angels Cambridgeshire, Cambridge
Visiting Angels – Cambridgeshire deliver Quality at Home Care.

They Provide minimum one hour calls because a quality service can not be rushed, and companionship comes as standard.

They offer Free care assessments with no obligation, so that you can experience the quality of their service, and how they listen to your needs, before making a commitment.

Each individual client gets to choose their caregiver, who is always matched according to client needs, interests and hobbies. This is done to ensure a positive long-term relationship, building a strong bond and trust, for the Caregiving Angel that you let into you home.

They provide everything from companionship and personal care, for older people, and those with dementia and Alzheimer's disease. They also provide home care to people with palliative needs and end of life care.

The Cambridgeshire branch has five teams serving all communities across the county, from St Neots to Kirtling, and Ely to Melbourn. Teams include: Huntingdon, St Neots, Ely, Cambridge, and Fulbourne.

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Care Provided by Visiting Angels Cambridgeshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Friends Care Limited T/A Visiting Angels
  • Person in charge
  • Ian Lintott (Managing Director)

Funding & Fees Guide for Visiting Angels Cambridgeshire

  • Prices

  • Our service is personalised, and so are our prices.

Visiting Angels Cambridgeshire Reviews (45)

Total of 45, showing 21-40
9.9

Visiting Angels Cambridgeshire has a Review Score of 9.9 (9.887) out of 10, based on 28 reviews in the last 2 years. Over all time Visiting Angels Cambridgeshire has 45 reviews.

Overall Experience

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Review from Michael H (Friend of Client) assisted by family/friend published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had lovely Angels, especially one who was my regular carer. She was on the same wavelength and she was very caring. My time with the Angels helped me out and I would love to have them back, they're the people I turn to.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for writing your review and giving us the feedback, I am delighted that our Angels meant so much to you and developed a wonderful relationship with you. We will pass on your comments, they mean a lot to us.


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Review from Michelle P (Daughter of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and companionship, provided by a regular carer (or one alternative carer to cover sickness etc.). Whether they took her out shopping, or spent the time doing crafts, Mum has enjoyed her weekly visits, feeling safe and happy. I would happily recommend Visiting Angels.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you for taking the time to appreciate our Angels, your words mean so much to us. We will certainly pass on your comments to our Angels and celebrate their strong relationship with your mum.


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Review from Andrew P (Son of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Visiting Angels Cambridge/Huntingdon for two years to look after my father who has dementia. They provided daily companionship and care during the week, taking him out to various venues and clubs while he lived with us. Sadly he has had to move into a care home as he needs twenty-four
hour care now. Seeing the level of care he gets in the home compared with Visiting Angels we are very glad he was able to enjoy these two years of a more fulfilling life than he has now. The friendship and care the Angels staff gave to him was excellent. Because he had the same carers regularly they knew what he wanted when he couldn't express it in words. I strongly recommend using Visiting Angels.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for taking the time to write this review, it means so much to us. It was our honour and pleasure to care for your father, and to help support you to keep him at home, and as independent as possible.


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Review from J A (Client) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent, above and beyond.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you for your review, this means a great deal to the team.


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Review from Terry G (Husband of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All girls are very good. All on time. All girls are very caring.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you for your review, we are delighted that your wife has a great relationship with all of her Angels.


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Review from Dawn M (Client) assisted by family/friend published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my carer to be a great help to me. She is friendly and empathetic, always on time and nothing is too much trouble. I like the fact that my carer does not wear a uniform so it feels more personal when we shop together. She has time to have a cup of tea with me before she leaves, something
that adds to the personal touch. I don't feel rushed or that she is in a hurry to leave.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for your kind review, we will share your words with our Angel. We are proud to deliver an un-rushed care call.


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Review from Ann C (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have given the management an excellent rating as the management worked hard to give me the visiting times I originally requested.
All other ratings remain at an excellent standard, especially the staff who have been remarkably caring as my eldest son is very ill and I have been stressed regarding
the situation.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for reviewing our service. We really appreciate the feedback as we share this with our Angels to help us maintain our standards. It is only when we receive feedback on any issues that we can then work to resolve them.


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Review from Barbara A (Client) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service provided and they are very helpful and cheerful.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you for this wonderful review, our Angels really appreciate your gratitude.


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Review from Ivan B (Husband of Client) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my wife and myself find the ladies that visit us very pleasing. They take my wife for small walks and also help her bathe, talk on any subjects and bring sunshine to her and brighten up her life.
We could not wish for any better ladies.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Many thanks for your very kind review, we really appreciate you taking the time to provide us with feedback. We will pass on your compliments.


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Review from Sue P (Client) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and likeable staff. Always arrive punctually. We usually start with a cuppa and a natter and the Angel will do whatever tasks need doing.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you dearly for taking the time to review our service. Your comments and words of encouragement mean a great deal to all of us in the team and we will always pass on your compliments.


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Review from E H (Daughter of Client) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this company highly enough. All the carers go that extra mile for Mum. They're always prompt and on time, never fail to make Mum smile and do whatever is needed to keep her comfortable and happy. We did use a different care company a few months ago, but this one is in a different
league. I know Mum is in safe hands. The carers always write notes that I can access, so I can check if she's OK if I'm away. Very happy with this company.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you dearly for taking the time to review our Visiting Angels service. Your words of encouragement mean a great deal to all the team and we will pass on your compliments.


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Review from F Y (Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt they were excellent, easy to talk to and nothing was too much trouble for them.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you for taking the time to post your review. It is always much appreciated and we will pass on your comments to our Angels.


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Review from Alicia A (Daughter of Client) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels has cared for my disabled mum since the end of January. I would just like to say that everyone has been brilliant in looking after my mum's needs. The care given was above and beyond on many occasions, including helping my disabled dad when he needed it and we cannot thank everyone enough.
The office staff were great in keeping me informed of any changes or things I needed to know and the carer was wonderfully patient and caring for mum. We would have no doubt in highly recommending Visiting Angels to anyone, as the care you would receive is first class.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for taking the time to review us, and we are so delighted to have cared for your mother. As a quality home care provider, your kind words give us the inspiration to continue to deliver care to a high standard. We are very proud of our Angels and all that they do.


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Review from S C (Husband of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been quite outstanding as care providers. The organization and arrangements are always clear and reliable, and they always consult in advance about any changes or additions. The main carer (and her deputy) who have been looking after my wife, who has Alzheimer's, have been wonderful.
They have established a rapport with her and made providing personal hygiene care as stress-free as possible. They have been attentive to my wife's needs but have also made the visits as enjoyable as possible. She has come to be genuinely attached to the main carer, and the daily burden this has lifted from my shoulders is immense. I could not recommend them more warmly.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thanks for such a wonderful review, your words of appreciation mean so much to us, and we never take this for granted.


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Review from Mark M (Son of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have made a huge difference to my mother’s quality of life. To have a caring person go in to get her up, showered and dressed every day, has improved her mental well-being hugely.
It was proving very hard to find a care provider who could visit for an hour a day, but Visiting Angels
with their caring and considerate staff have really made a really positive change to Mother’s situation and given me peace of mind too. Can’t praise them too much!

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Wow, this is a wonderful review, and we receive it gratefully. We pass on all comments to our family of Angels, as we believe in reward and recognition. We thank our Angels every day for the work that they do, but to receive a formal review from a client family member really makes quite a difference to our motivation, and we strive to even do better care for even more people.


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Review from Miles B (Son of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank you for helping provide extra cover, at very short notice, for my mother last week, as Covid 19 struck our household. Although everyone is double vaccinated and boosted we didn't want to put Mum under any unnecessary risk and you provided superb support for my eldest daughter.
You have made such a difference to our whole family life because as much as we love Mum and would do anything for her, sometimes the stress of trying to do so, is counter productive and independent help and advice from empathetic professional carers is just what all of us need.
Mum finds it hard to communicate and interact these days, but your staff have found novel ways to build a rapport with her and help do the things ladies require, but not necessarily from an only son on a daily basis! I would have no hesitation in recommending Visiting Angels to anyone looking for help.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for taking the time to review our service and we are delighted that we have been able to support you and your family with tender loving care. Your review means such a great deal for the whole team. We work to support our clients with quality at home care and not necessarily to receive formal reviews, but this provides us with great feedback for when we get it right and helps motivate us to strive to do even better.


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Review from Malcolm R (Brother of Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Visiting Angels for support for my sister, who was visiting us for 2-weeks. Although it was a short-notice request, the manager was extremely helpful, understanding and was able to provide an appropriate care package for her. The carer who came was like a breath of fresh air and so patient,
she really cared, nothing was too much trouble and was soon on friendly terms with us. If it had been possible, my sister would have taken her home with her at the end of her visit. I have no hesitation in recommending Visiting Angels.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you for taking the time to write your review of Visiting Angels. We try to provide Outstanding Quality care no matter how big or small/long or short the care that is required. We look forward to future occasions to provide care support when your sister next visits.


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Review from Janet H (Daughter of Client) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The main carer for my Mum, who suffers from Alzheimer's, goes above and beyond in her duties of care. She is so kind to Mum encouraging her to do various activities and also having Mum teach her too. In the last week, we have had a traumatic time with Mum's dog. Her carer was there at the time and dealt
with the situation admirably and with no panic. She is a carer to be treasured.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you for this kind review, this formal recognition is appreciated by us all at Visiting Angels, but particularly for the Angel you refer to here. We are very proud of her and we very much treasure her and all of our Angels, for the excellent care and dedication that they provide to our clients on a daily basis.


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Review from M M (Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Visiting Angels to be very caring and cheerful. Nothing is too much trouble for them.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for your review, the Angels team will be delighted to hear that you are pleased with the service. Best, Ian.


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Review from Helena C (Daughter of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my Mum from Visiting Angels has been exceptional. The carer's have been instrumental in helping to source additional support for Mum's complex needs. The care has been executed in an empathetic, kind and professional manner at all times. The support and understanding provided to
my Dad at such an emotional and difficult time has been so welcome and very much appreciated by all the family.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Dear Helena, Thanks for such a lovely review, your words really do make all the difference to the motivation of our caregiving Angels, with such great recognition for the work they do. It is our absolute pleasure to deliver care for your mother and we will continue to support you in getting the additional care that is needed for her, to continue to live safely in the comfort of her own home, with your father. They have such a loving relationship, which is wonderful to see.


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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Visiting Angels Cambridgeshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Visiting Angels Cambridgeshire is calculated as follows: ( (151 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 168 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels Cambridgeshire is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Kaz

Kaz Dixon

Job Title: Angels Coordinator

Joined: 2021

I have worked in the domiciliary care profession for over 25 years as a community carer and then worked to be a Care Coordinator and have been for the last 8 years. I have always loved care work as I am a friendly person that likes to care for people to keep them independent and at home for as long as they are able to. I am a good listener and like to make Angels and clients become part of our family.


Karen

Karen Nash

Job Title: Head of Care

Joined: 2021

•   Over 20 years experience within the health and social care industry
•   7 years’ experience as a Registered Care Manager – extensive knowledge of CQC rules and regulations
•   Managed 5000 hours of care per week of which 100% of the clients were privately funded
•   Has managed teams of 90+ staff members
•   Achieved “Good” with CQC


Ian

Ian Lintott

Job Title: Owner

Joined: 2020

I started Visiting Angels Cambridgeshire after being disappointed by several care agencies when trying to find support for my parents in law and finding that the care provided was erratic and inconsistent, which created a great deal of stress and frustration.


Our mission to provide you with quality home care that is consistently delivered, we want to look after you or your loved ones, as if they were our own family.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels Cambridgeshire to verify any information. View our terms and conditions. Visiting Angels Cambridgeshire has an Enhanced Service – more info.