Visiting Angels Cambridgeshire

2nd Floor The Barn, 20 Market Street, Swavesey, Cambridge CB24 4QG
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9.9 51 Reviews
  • Visiting Angels Cambridgeshire, Cambridge
Visiting Angels – Cambridgeshire deliver Quality at Home Care.

They Provide minimum one hour calls because a quality service can not be rushed, and companionship comes as standard.

They offer Free care assessments with no obligation, so that you can experience the quality of their service, and how they listen to your needs, before making a commitment.

Each individual client gets to choose their caregiver, who is always matched according to client needs, interests and hobbies. This is done to ensure a positive long-term relationship, building a strong bond and trust, for the Caregiving Angel that you let into you home.

They provide everything from companionship and personal care, for older people, and those with dementia and Alzheimer's disease. They also provide home care to people with palliative needs and end of life care.

The Cambridgeshire branch has five teams serving all communities across the county, from St Neots to Kirtling, and Ely to Melbourn. Teams include: Huntingdon, St Neots, Ely, Cambridge, and Fulbourne.

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Care Provided by Visiting Angels Cambridgeshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Friends Care Limited T/A Visiting Angels
  • Person in charge
  • Ian Lintott (Managing Director)

Funding & Fees Guide for Visiting Angels Cambridgeshire

  • Prices

  • Our service is personalised, and so are our prices.

Visiting Angels Cambridgeshire Reviews (51)

Total of 51, showing 41-51
9.9

Visiting Angels Cambridgeshire has a Review Score of 9.9 (9.863) out of 10, based on 34 reviews in the last 2 years. Over all time Visiting Angels Cambridgeshire has 51 reviews.

Overall Experience

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Date Published

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Review from Mark M (Son of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have made a huge difference to my mother’s quality of life. To have a caring person go in to get her up, showered and dressed every day, has improved her mental well-being hugely.
It was proving very hard to find a care provider who could visit for an hour a day, but Visiting Angels
with their caring and considerate staff have really made a really positive change to Mother’s situation and given me peace of mind too. Can’t praise them too much!

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Wow, this is a wonderful review, and we receive it gratefully. We pass on all comments to our family of Angels, as we believe in reward and recognition. We thank our Angels every day for the work that they do, but to receive a formal review from a client family member really makes quite a difference to our motivation, and we strive to even do better care for even more people.


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Review from Miles B (Son of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank you for helping provide extra cover, at very short notice, for my mother last week, as Covid 19 struck our household. Although everyone is double vaccinated and boosted we didn't want to put Mum under any unnecessary risk and you provided superb support for my eldest daughter.
You have made such a difference to our whole family life because as much as we love Mum and would do anything for her, sometimes the stress of trying to do so, is counter productive and independent help and advice from empathetic professional carers is just what all of us need.
Mum finds it hard to communicate and interact these days, but your staff have found novel ways to build a rapport with her and help do the things ladies require, but not necessarily from an only son on a daily basis! I would have no hesitation in recommending Visiting Angels to anyone looking for help.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for taking the time to review our service and we are delighted that we have been able to support you and your family with tender loving care. Your review means such a great deal for the whole team. We work to support our clients with quality at home care and not necessarily to receive formal reviews, but this provides us with great feedback for when we get it right and helps motivate us to strive to do even better.


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Review from Malcolm R (Brother of Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Visiting Angels for support for my sister, who was visiting us for 2-weeks. Although it was a short-notice request, the manager was extremely helpful, understanding and was able to provide an appropriate care package for her. The carer who came was like a breath of fresh air and so patient,
she really cared, nothing was too much trouble and was soon on friendly terms with us. If it had been possible, my sister would have taken her home with her at the end of her visit. I have no hesitation in recommending Visiting Angels.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you for taking the time to write your review of Visiting Angels. We try to provide Outstanding Quality care no matter how big or small/long or short the care that is required. We look forward to future occasions to provide care support when your sister next visits.


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Review from Janet H (Daughter of Client) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The main carer for my Mum, who suffers from Alzheimer's, goes above and beyond in her duties of care. She is so kind to Mum encouraging her to do various activities and also having Mum teach her too. In the last week, we have had a traumatic time with Mum's dog. Her carer was there at the time and dealt
with the situation admirably and with no panic. She is a carer to be treasured.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you for this kind review, this formal recognition is appreciated by us all at Visiting Angels, but particularly for the Angel you refer to here. We are very proud of her and we very much treasure her and all of our Angels, for the excellent care and dedication that they provide to our clients on a daily basis.


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Review from M M (Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Visiting Angels to be very caring and cheerful. Nothing is too much trouble for them.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for your review, the Angels team will be delighted to hear that you are pleased with the service. Best, Ian.


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Review from Helena C (Daughter of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my Mum from Visiting Angels has been exceptional. The carer's have been instrumental in helping to source additional support for Mum's complex needs. The care has been executed in an empathetic, kind and professional manner at all times. The support and understanding provided to
my Dad at such an emotional and difficult time has been so welcome and very much appreciated by all the family.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Dear Helena, Thanks for such a lovely review, your words really do make all the difference to the motivation of our caregiving Angels, with such great recognition for the work they do. It is our absolute pleasure to deliver care for your mother and we will continue to support you in getting the additional care that is needed for her, to continue to live safely in the comfort of her own home, with your father. They have such a loving relationship, which is wonderful to see.


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Review from Andrew H (Son of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Visiting Angels - Cambridgeshire when looking for support for my mum. From the first contact, my experience has been entirely positive. The managers have been attentive, understanding and extremely helpful in determining an appropriate care package and demonstrated great flexibility when
we decided to trial a residential care home option for a few weeks in between support at home from the 'Angels'. The on-site team have been super, caring, professional and very friendly and, after a tricky first couple of weeks when Mum wasn't sure why she needed the 'help'. She now really appreciates their company and support. The discipline of home care visits has certainly made a big difference to her well being and has established a more manageable support platform for the family to work around.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Dear Andrew, Thank you so much for taking the time to write such a great review, we are delighted that your mother has settled back into her own home, and our Angels love her company. It is important to receive this formal feedback from you, as it gives recognition to our team of Angels providing care on a daily basis. We will certainly pass on your words and thanks. Best, Ian.


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Review from Ian B (Son of Client) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for someone to provide care for my mum and decided to contact Visiting Angels towards the end of 2020. A meeting was arranged and a decision made after a couple of days, going over what was suggested to have someone pop in on Mum. A specific carer was suggested and introduced to her, who
had similar interests and from the first day, Mother took to her (although sceptical at first). For me, it is peace of mind knowing that someone has seen Mum and interacted with her during the day. There is an app that is completed so you get to see what has been done during the visit, which is a great help to have that information. Overall, I'm very happy with the service given to my mum and the communications, when there have been concerns for my Mum.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thanks, Ian for taking the time to leave such a wonderful review. We will pass your comments onto our Caregiving Angel, as this is the sort of praise and recognition that teams hope to earn. It is an absolute pleasure to provide care for your mother and I am delighted we have made a great match.


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Review from Lisa R (Daughter of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached Visiting Angels in the late part of 2020 for much-needed care for my Mother. Putting the right carer in place was essential and I needed someone who could not only provide care but also build a rapport with my Mother (not easy!). The agency recommended a carer (thank you to that person)
who was introduced to my Mother and me. I was amazed when my Mother connected straight away. Our carer is fantastic, she truly cares, is patient, communicative and really goes that extra mile. I now feel a huge weight lifted too. I now don't know how my Mother or myself could manage without her. I highly recommend her.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Hi Lisa, Thank you for taking the time to leave such a wonderful review, it makes all the difference for our Angels to know that their care is recognised. We do our best to match our Caregiving Angel to their clients and in this instance, it has worked out so well. It is our pleasure to care for your Mother. Best, Ian.


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Review from S W (Wife of Client) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Visiting Angels to be well-managed and professional. They were thorough and took time to assess our particular and personal situation and requirements. This was not an 'off-the-peg' support package; we were provided with details of their assessment and suggestions for a route forward which
we were encouraged to adjust if we felt it appropriate. Throughout, they were caring, willing and adaptable. I have no hesitation in recommending such a supportive and trustworthy company.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for taking the time to leave this wonderful feedback, it really means a great deal to the Visiting Angels team and myself that our efforts are appreciated, and encourages us to strive and deliver care to the highest standard.


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Review from J W (Son of Client) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending the Visiting Angels team. They listened carefully to our particular needs and provided a detailed care plan which has now been implemented. The individual carer has shown understanding and patience, already going the extra mile to ensure individual needs are met.
Tremendous service.

Reply from Ian Lintott, Managing Director at Visiting Angels Cambridgeshire

Thank you so much for taking the time to leave such wonderful feedback, this is very much appreciated by the whole team at Visiting Angels, but particularly those Angels providing care and companionship for your mother. Kindest regards, Ian.


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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Visiting Angels Cambridgeshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Visiting Angels Cambridgeshire is calculated as follows: ( (180 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 204 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels Cambridgeshire is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (3)

Kaz

Kaz Dixon

Job Title: Angels Coordinator

Joined: 2021

I have worked in the domiciliary care profession for over 25 years as a community carer and then worked to be a Care Coordinator and have been for the last 8 years. I have always loved care work as I am a friendly person that likes to care for people to keep them independent and at home for as long as they are able to. I am a good listener and like to make Angels and clients become part of our family.


Karen

Karen Nash

Job Title: Head of Care

Joined: 2021

•   Over 20 years experience within the health and social care industry
•   7 years’ experience as a Registered Care Manager – extensive knowledge of CQC rules and regulations
•   Managed 5000 hours of care per week of which 100% of the clients were privately funded
•   Has managed teams of 90+ staff members
•   Achieved “Good” with CQC


Ian

Ian Lintott

Job Title: Owner

Joined: 2020

I started Visiting Angels Cambridgeshire after being disappointed by several care agencies when trying to find support for my parents in law and finding that the care provided was erratic and inconsistent, which created a great deal of stress and frustration.


Our mission to provide you with quality home care that is consistently delivered, we want to look after you or your loved ones, as if they were our own family.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels Cambridgeshire to verify any information. View our terms and conditions. Visiting Angels Cambridgeshire has an Enhanced Service – more info.