Visiting Angels Burton and Derby

82 Horninglow Street, Burton-on-Trent DE14 1PJ
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10 49 Reviews
  • Visiting Angels Burton and Derby, Burton-on-Trent
Visiting Angels love their Care-Givers so they can love you. They provide their Care-Givers with all the training and support they need so they can focus on providing you with the very best care you deserve.

Visiting Angels Care-Givers build a relationship with you during a minimum of a 1-hour visit, so no rushing in and out.

Visiting Angels will provide companionship through to complex care and all care plans are person-centred so it's tailored to your requirements, which maintains your freedom, independence and choices.

To make sure you feel relaxed with the Care-Giver and have similar interests, Visiting Angels lets you choose your Care-Giver before they start to provide care, if you don’t gel then they will find someone where the chemistry is right.

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Care Provided by Visiting Angels Burton and Derby

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Andrew Lofts (Manager)

Visiting Angels Burton and Derby Reviews (49)

Total of 49, showing 1-20
10

Visiting Angels Burton and Derby has a Review Score of 10 (9.982) out of 10, based on 28 reviews in the last 2 years. Over all time Visiting Angels Burton and Derby has 49 reviews.

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Review from Neil W (Son of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service for a short term requirement that we needed for our mother.
Would not hesitate to recommend the service. Very very quick to accommodate my parents needs, flexible visiting arrangements, on time and very helpful.

Reply from Helen Lofts, Director at Visiting Angels Burton and Derby

Thank you for your taking the time to submit a review of our services. It was a pleasure to provide support, although it was only short term and our nimble approach ensured that we were able to provide that support very quickly.Thank you again


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Review from Rachel F (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Set up a care package of 2 calls a day initially to assist my 86 year old mother following a hospital stay, with food prep, meds, and personal care, along with companionship. Within a very short period of time she was calling them 'my girls' and absolutely loves their visits. It wasn't long before my
dad got on board with them, having some care for himself too. Every VA treats them with the utmost respect, and their caring nature made what is quite a difficult situation to accept a whole lot easier. Also they have all been a tremendous support to myself recently during a difficult time with my parents.

Reply from Helen Lofts, Director at Visiting Angels Burton and Derby

Thank you for taking the time to submit a review of our services. At Visiting Angels we pride ourselves in being very nimble to our client's changing needs and when your father also needed support we were able to accommodate this very quickly. Thank you for your lovely comments and I will ensure that all the Angels involved in your parents care are personally thanked.


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Review from Michael B (Son of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended to Visiting Angels by a neighbour. We were looking for a carer to visit my father (aged 89) at his home on a daily basis. He had just come out of hospital and his mobility was getting worse. We needed them to help with his meds/breakfast in the mornings and lunch prep at midday. My
father has always reluctantly accepted he needs help but the Visiting Angels team won him over in no time. Without them, my father would not have been able to live in his own home. In addition and perhaps more importantly they provided much-needed companionship to him on their daily visits and subsequently he has developed a strong bond with them. Initially, they visited for two hours every day but on occasion, he needed an additional visit and they were always able to help. They genuinely care for your loved one like a member of your family. I could not recommend them highly enough.

Reply from Helen Lofts, Director at Visiting Angels Burton and Derby

Thank you for taking the time to submit a review. It really has been and continues to be our pleasure to support your father. Your father's needs often changed and we were able to adapt our visit schedules around those needs. We pride ourselves on being nimble to changes and we are delighted to hear that you are so happy with the levels of care and support we provide. Thank you again.


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Review from Gillian B (Daughter of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have provided Care for both my parents since early 2023. My dad passed away in 2023 so that just left Mum on her own after 70 years of marriage. She's a very independent women but at 93 needs help and care every day. We chose Visiting Angels after considering other providers and it proved
to be absolutely the right choice.
The Care Team are really fantastic, they visit twice a day morning and early evening providing everything she needs at meal time whilst at the same time involving Mum in lots of conversation and laughs. All the Care staff are really excellent from the people in the office to the Carers who visit Mum, nothing is to much trouble for any of them and they go out of there way to accommodate any rapid changes in requirements.
Angels have removed a lot of worry and stress for me personally as being an only child I really needed somebody who could do just that and they did! I cant recommend them highly enough.

Reply from Helen Lofts, Director at Visiting Angels Burton and Derby

Thank you for taking the time to leave a lovely review of our services. Making a decision to have support for a loved one is difficult and then finding a provider who offers high quality, consistent care can also be challenging. We are delighted that you found that level of care and consistency with Visiting Angels and it is what we pride ourselves on. Thank you again.


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Review from Denyse N (Daughter-in-law of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels were recommended to us and we are eternally grateful. We are fortunate that we only need them 2 nights a week at the moment for respite for myself and my husband.
My father in law has 3 carers and they never attend without being introduced to him first. They are always punctual and
lovely and chatty with him. He really looks forward to seeing them and whilst he does have a favourite, they are all superb.
The management team are also exceptional and accommodating. On the very rare occasion when there has been a tiny issue they are receptive and prompt to respond. Nothing is too much trouble.
The ambassador is amazing for her service and she and her team deserve all the praise and rave reviews they get.. can't recommend highly enough.

Reply from Helen Lofts, Director at Visiting Angels Burton and Derby

Thank you for taking the time to submit your review of our services. It really is a pleasure to provide support for your father who is a true gentleman and our carers absolutely love their visits with him. We pride ourselves on our high levels of service and we are delighted to hear that you are more than happy. Thank you.


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Review from Roger R (Son of Client) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Visiting Angels highly enough, the carers are always timely and courteous, showing genuine compassion and care for my mum and always treating her with respect and dignity. My mum loves all her carers and has built an excellent rapport with them since commencing her care and now wouldn't
be without them. I find the app a godsend as it allows me to keep up to date with all visits and provides an excellent overview of each visit and the interactions with my mother. It's not just the care, although this is second to none, I love the fact that my mum never receives a visit from someone she has never met before. Not only are the carers excellent but the back office support is also outstanding, dealing with any query or request professionally, courteously, and efficiently. I never feel out of the loop and their contact or correspondence is always timely and informative, hitting the right tone between friendly and professional. I would most definitely recommend Visiting Angels

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for taking the time to submit a review. We continually strive to uphold our high standards of care and customer service and are delighted to read that you are very happy with the support we provide to your mum and to you.


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Review from Nick W (Son of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been supporting Mum, who is 91 and living with dementia - and ourselves - for just over two years. Their care for Mum has been exceptional, we always felt that her wellbeing and safety were at the heart of everything. The kindness and care for Mum was evident from everyone we interacted
with, every enquiry, every request for help/guidance was responded to immediately - we always felt welcome and never a nuisance
Mum really enjoyed their visits and trips out, they were fun, caring and creative
The Angel's App is a terrific tool, enabling all of the family to see how Mum was - and what they had been doing each visit day, so useful and important
The Angel's guidance to support us with Mum's dementia was really appreciated, including helping us to recognise that it was now time to consider 24-hour care support.

Reply from Helen Lofts, Director at Visiting Angels Burton and Derby

Thank you for taking the time to review our services. It has been an absolute pleasure caring for your mum over the past two years and we very much hope that she has settled into her new home. We pride ourselves on our high standards and it is really always appreciated when clients or families give our carers the praise which they richly deserve. Thank you.


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Review from A P (Relative of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could give this company a higher rating, I would. I cannot praise them enough.
The Angels are just that, Angels. They are always cheerful and happy. They are reliable, dependable and adaptable.
I like that they tend to be more mature people with their own life skills.
Common sense is a rare
commodity, and these people have it in abundance.
There is always a willingness to go above and beyond, with a smile.
The relationship between the client and Angel develops quickly because they are so passionate about their job and their clients, they really care.
I never have a problem contacting Head Office, no hanging on listening to awful music. Communication is really good.

Reply from Helen Lofts, Director at Visiting Angels Burton and Derby

Thank you so much for taking the time to submit such a wonderful glowing review of our service. We pride ourselves on our very high standards of care and really appreciate it when families take the time to give a review. Thank you.


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Review from Susan B (Daughter of Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company has been a lifesaver for my mother and also myself and our family. They do what they say they will arrive when they say they will, and clearly have my mother's best interests at the heart of their care.
They are always approachable and Mum has developed a clear bond with the ladies who
are her main carers. This is despite her dementia gathering apace.
Keeping my mother at home where she is surrounded by familiar things is vital for her well-being and Visiting Angels are the key to this happening.

Reply from Helen Lofts, Director at Visiting Angels Burton and Derby

Thank you for taking the time to submit a review of the service you received from Visiting Angels. It is our absolute pleasure to support both your mum and the family, particularly at a time when things are constantly changing. We pride ourselves in our consistent and continuous care and are delighted that this is acknowledged in your review. Thank you.


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Review from Patrick B (Son of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been visiting my mum (91-years-old) who lives with my sister (visually impaired) since April of this year. I will be forever indebted for their support, care and involvement in their challenging situation and have already shared this with the team.
We are ever indebted to the business
owner who flexed visits on a sixpence and who quickly understood our predicament when my mum was taken poorly with an infection during August.
I cannot compliment this team highly enough, they are truly amazing people, right the way throughout their organisation!
In order to provide further clarity on my position, this team is second to none!

Reply from Helen Lofts, Director at Visiting Angels Burton and Derby

Thank you for taking the time to write a glowing review of your experience with our company. It is our absolute pleasure to support your mum and your sister. We pride ourselves on being nimble when the circumstances of our clients suddenly change and I am so pleased we were able to increase our support at such short notice. I will ensure that all of our Angels who support are made aware of your fantastic comments. Thank you again.


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Review from M H (Daughter of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Visiting Angels enough for the care and support they gave to my Mum over the last eighteen months. They helped to change my Mum's outlook on life. From not wanting to go out at all to looking forward to trips out. The carers were so kind and supportive, nothing was too much trouble.
Communication with management is good. Access to visit notes via an app is useful and reassuring.
I would not hesitate to recommend Visiting Angels to anyone who needs care for a loved one.

Reply from Helen Lofts, Director at Visiting Angels Burton and Derby

Thank you so much for your feedback. It really was a pleasure supporting your mum and our Angels absolutely loved taking her out, especially to the garden centre which was her favourite. We will be sure to pass on your thanks to all the Angels.


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Review from Alexandra G (Daughter of Client) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels has been part of our Father's life since February 2024.
The staff are very caring, compassionate and meticulous, the attention to detail is excellent, the carers are totally reliable and friendly and show great compassion and professionalism.
We feel totally confident with the care
Dad is receiving from the wonderful carers and the efficient and supportive administration from her and her managers. Dad is also delighted and feels secure and well cared for. He loves the fact that there is continuity in the staff that visit. He has built up very good relationships with them. We also really appreciate the continuity of staff and the fantastic communication that we have with both carers and managers.
We are delighted and thankful we have found such a wonderful caring and professional organisation as Visiting Angels.

Reply from Helen Lofts, Director at Visiting Angels Burton and Derby

Thank you for your review and fabulous feedback. It is a pleasure to care for your father and to hear that you are so happy with the services we provide.


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Review from B C (Daughter-in-law of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Angels have been supporting our family since late April. The whole team has been a delight to engage with and has made what was initially a potentially overwhelming situation into a manageable routine with confidence, compassion and endless patience, all delivered with ever-smiling faces and meticulous
attention to detail. We can’t thank the team enough for the support they have provided so far and would not hesitate to encourage anyone who thinks they may need some extra help at home to contact Visiting Angels Burton and Derby.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you very much for your extremely kind words. We try our best all of the time and only by receiving feedback do we know we are providing our clients and their families the very best possible care.


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Review from G W (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have changed our family’s life for the better in every way. The care is outstanding and I feel confident knowing my father is being cared for by the best. He is bursting with compliments for his carers with every visit. The management has resolved every issue and are so helpful with
anything that is needed. Communication is friendly and efficient and I can now relax knowing I will be contacted for any difficulties that may arise. I’m so happy I chose Visiting Angels to help me with my father. Couldn’t ask for better!

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for your review and very supportive comments. We do our very best to support not only our client but also their family, so it is very heartwarming to hear your life is now a little more relaxing as well as that of your father.


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Review from Tracey B (Daughter of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels is truly amazing! The staff and carers were all excellent, so kind and caring, nothing was too much trouble for them. They were a great support not only to my Mum but also to me in her final days. I would highly recommend them!

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Many thanks for your kind words, it was a pleasure supporting your Mum.


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Review from H L (Daughter of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we cannot thank Visiting Angels enough. The care and support they give to our mum is fantastic. The personalised care plan and small group of carers have made all the difference to Mum's physical and mental health. The angels are reliable, caring and understanding of Mum's needs. The communication
between Visiting Angels and the family has been consistently excellent. This has allowed us peace of mind and reassures us that Mum is receiving the best possible care.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for your kind remarks and positive review. We aim to provide a small cohort of carers to every client, with the aim of building relationships and providing the very best care possible on a consistent and continuous daily basis. We are really pleased your mum's physical and mental health is benefitting and you have peace of mind she is being supported. Best regards.


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Review from Julia T (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Visiting Angels to support my mother with her daily living needs since the beginning of January 2024. My mum has Alzheimer’s with vascular dementia and finds any changes to her routine difficult to process and can be very resistant to newcomers, however the carers that come are kind,
considerate, patient and are getting to know her really well as the same carers come on a daily/weekly basis, so Mum is slowly building a bond with them and lets them do more and more. Communication with management is good and this care agency offers the facility to access mum’s visit notes so I can see how the carers are getting on. I live a long way from Mum and knowing she is getting such good care is very reassuring. I have to admit I was very sceptical at first as we had such poor service from a previous care provider but this agency really does deliver what it says it will do, I’m so pleased I found Visiting Angels and would highly recommend them.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for the review and we are very proud and honoured to support your mum and our caregivers make a daily effort to build a bond with her. We work very hard to make sure we provide consistent and continuous support and appreciate your comments in support of this


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Review from Sandra F (Daughter of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Visiting Angels caring for my mum since 2020. Unfortunately, she has just had a bad fall and so we have had to move her into residential care. At 92 years of age, she has done extremely well to remain in her own home and be independent. However, this would never have been possible without
the fantastic care and devotion given by her ‘Angels’. I really cannot recommend them enough. They always went above and beyond to make sure Mum got all the care and attention she needed and she will miss them all terribly. We feel like they became part of the family and we were all very comfortable to have them around.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Dear Sandra, your mum was our first client and as such is very special to all of us. We all loved supporting her and hope she is well in residential care, we will all miss her. Thank you for putting your trust in Visiting Angels Burton & Derby and for sharing your experiences in this review.


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Review from A C (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been caring for Mum and Dad for a couple of years and have been amazing! Mum and dad look forward to the visits and I feel much more relaxed when they are visiting. Very professional and always accommodating.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Its a pleasure to support your mum and dad and all of our Angels thoroughly enjoy their visits. Thank you very much for your very kind review.


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Review from Graham M (Son of Client) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels (Burton and Derby) have been providing care to my 98-year-old father for six months and the family is full of praise for the entire team. The carers are highly professional, friendly and always looking for additional ways to help and support, and have built a trusting, respectful but
also fun relationship with both of my parents. The team take a very proactive and flexible approach and liaises with district nurses and GPs very efficiently. We saw a huge improvement from the care provided previously (put in place by the NHS following discharge from hospital). The business is extremely well run, with good communication about any forthcoming changes that need managing (eg changes to care needs over Christmas) and I feel as though I have a line to supervisors and managers who understand exactly what our family needs rather than dealing with the faceless bureaucracy that was previously the case. I would strongly recommend.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Dear Graham, many thanks for your review and for sharing the positive experiences your parents are receiving from our very caring Angels. We aim to provide the very best care possible and feedback such as this helps us understand we are heading in the right direction.


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Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Visiting Angels Burton and Derby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.982 for Visiting Angels Burton and Derby is calculated as follows: ( (165 Excellents x 5) + (3 Goods x 4) ) ÷ 168 Ratings = 4.982

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels Burton and Derby is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (2)

Ashleigh

Ashleigh Smith

Job Title: Registered Care Manager

Joined: 2022

Hi, I'm Ashleigh! I started my career in care over 11 years ago and have never looked back. I have experienced highs and lows in this sector but this has made me the person I am today. I always strive to go above and beyond and I'm not afraid to admit I am a bit of a perfectionist.


I want to empower our angels to be the best they can be and deliver excellent quality care and support. I use my knowledge, experience and abilities to train and maintain staff by promoting carer centricity along with exceptional support and maintaining high standards.


My ongoing aim is to support our angels to grow their wings brighter and stronger whilst supporting them to deliver all-around person-centred care. Care is not just a job, it's a journey! A journey we want to help our angels grow in and feel satisfaction for the work and support they give to our amazing clients.


Lucie

Lucie Tomlinson

Job Title: Care Team Leader

Joined: 2020

I began working in the care sector at the age of 17, while studying Child Care at College, I started working part-time in a Nursing Home close to where I live. I stayed for a few years alongside my studies, and when I qualified, I started working in a children's nursery and eventually became Room Leader for the baby unit.


As years passed, I decided to try Domiciliary Care and got a job within a company where I slowly made my way up to the Care Co-ordinator role. I spent many happy years there liaising with social workers and families of the clients we delivered care to.


During my career I have worked in several establishments gaining experience along the way, I have been a private nanny for a family who looked after me well and I accompanied them on their family holidays and would also do some extra babysitting for them a few evenings a week, again I spent many happy years with them up to the point the children were starting school. I have also supported young people with complex needs, but after having my own children, I felt I couldn’t carry out my role to support children with complex needs on a part-time basis and needed something more flexible to work around my children, which led me to Visiting Angels.


I started my VA journey as a Caregiver during the month of November 2020 the year Visiting Angels opened their doors, and now have worked my way up to being a Care Team Leader. I am currently learning my new role and I hope to gain more experience along the way. I enjoy aiding people and maintaining their independence in their own homes all whilst delivering the best possible care.


Frequently Asked Questions about Visiting Angels Burton and Derby

What Type of Services does Visiting Angels Burton and Derby offer?

Visiting Angels Burton and Derby offers Home Care.

How many Carers does Visiting Angels Burton and Derby employ?

Visiting Angels Burton and Derby employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels Burton and Derby to verify any information. View our terms and conditions. Visiting Angels Burton and Derby has a Platinum Service – more info.