Visiting Angels Burton and Derby

82 Horninglow Street, Burton-on-Trent DE14 1PJ
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10 49 Reviews
  • Visiting Angels Burton and Derby, Burton-on-Trent
Visiting Angels love their Care-Givers so they can love you. They provide their Care-Givers with all the training and support they need so they can focus on providing you with the very best care you deserve.

Visiting Angels Care-Givers build a relationship with you during a minimum of a 1-hour visit, so no rushing in and out.

Visiting Angels will provide companionship through to complex care and all care plans are person-centred so it's tailored to your requirements, which maintains your freedom, independence and choices.

To make sure you feel relaxed with the Care-Giver and have similar interests, Visiting Angels lets you choose your Care-Giver before they start to provide care, if you don’t gel then they will find someone where the chemistry is right.

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Care Provided by Visiting Angels Burton and Derby

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Andrew Lofts (Manager)

Visiting Angels Burton and Derby Reviews (49)

Total of 49, showing 21-40
10

Visiting Angels Burton and Derby has a Review Score of 10 (9.982) out of 10, based on 28 reviews in the last 2 years. Over all time Visiting Angels Burton and Derby has 49 reviews.

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Review from Marilyn W (Wife of Client) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say a very big thank you to the caring staff and our carers who look after us so well. Both my husband and myself are very happy with them. Visiting Angels are such a very good caring company and have been very happy over the years we have used them.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for the review and we are so pleased you find our carers who support you and your husband to your complete satisfaction. We look forward to continuing to support you in the years to come.


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Review from Karen H (Daughter of Client) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels has been supporting my dad’s care at home for the last six weeks. They have always been professional, friendly, kind, thoughtful and very patient, and nothing has been too much trouble for them. They have restored his confidence after a very traumatic experience with previous carers,
which left him very vulnerable and scared. They have been very flexible regarding his needs, and have supported and worked with my mum to manage the best care for him. They are quickly becoming like part of the family and we would not hesitate to recommend them to anyone who wants to receive the best of care, delivered with compassion and humour and for that, we are very grateful!

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for your review and supportive comments. It is a pleasure supporting your dad and we are so pleased the Angels have restored your dad's confidence, allowing him to enjoy his time with your mum.


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Review from Sarah S (Daughter of Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has excellent care provided by Visiting Angels. They are a high quality and extremely professional private care agency. All of my mother's complex needs are fulfilled to an exceptional standard and I'm always confident that she is receiving the very best care, especially when she is with her
personal assistant. I can't thank the staff involved with my mother's care enough, they truly are angels.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for feeding back the great care being given to your mum on a regular basis. Our Angels and the support team aim to provide the very best care possible and your review helps us in maintaining our current standards.


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Review from Bernadette H (Daughter of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels has provided excellent care and support for my father in recent months. The team of carers are kind, compassionate and warm people who took time to build positive relationships with the family. They always listened to my father’s wishes as an individual and treated him with respect and
consideration at all times. I am also grateful for the kindness they showed to my mother and she felt well supported during the visits as well. The carers helped her through a difficult period when Dad was in hospital. I would definitely recommend them to anyone looking for professional private care.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you very much for these kind words and wonderful comments reflecting the care our Angels provided to your dad. It is also great to read they also provided your mum with support at a difficult time.


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Review from P P (Daughter of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been looked after by Visiting Angels for just over a year now. The caregivers work to a very high standard and always go the extra mile. The ladies are not only caregivers to my mum, but have become good friends to her. They have given her the ability to stay in her own home, which has had
a positive impact on her lifestyle. Using the angels has also had a huge positive impact on my life as I can continue with my busy schedule in the knowledge that my mum has a friendly face twice a day to help her with personal and practical needs. I would and have recommended the angels to friends and family. Thank you to everyone at Visiting Angels for your support.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

It is a pleasure to support your mum to remain independent and stay at home, where we know people prefer to stay. It is also great to read we have helped you in a positive way and you have peace of mind your mum is looked after by caring professionals. Many thanks for the recommendations.


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Review from Gerald L (Husband of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last twelve months, I cannot remember any adverse experience in my wife's care and as her condition has deteriorated, I have had no hesitation in increasing the level of care. The fact that you can ring the office at any time on any day is a great comfort. Their recruitment process must be
extremely good as all the carers are excellent.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you very much for your review. We are really pleased to hear we are always available to support you and your wife. We aim to recruit the best carers possible and we do have a robust recruitment process as well as unique retention benefits resulting in an industry-leading retention rate. This ensures your wife will always receive high-quality, consistent and continuous care from a familiar face.


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Review from Angus F (Son of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels has provided care and support for my mother since the beginning of 2023. The appointment was viewed with some scepticism by my mother but the pre-start visits put her at ease and the subsequent levels of attention have been such that my mother now sees that the Visiting Angels team has
become an integral part of her ongoing support mechanism. Visiting Angels' carers help with getting her up in the morning, making her breakfast and an evening meal, assistance getting in and out of her shower and general companionship and conversation.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Hello Angus, thank you for your review. We are really pleased to know the initial scepticism has been replaced by valued support. This has been achieved through careful and professional support on the part of the management team and Angels supporting your mum.


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Review from Sue G (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy because Mum is in safe hands. I live 400 miles away but that is less of a worry because the telephone care planning app allows me to access the carers' up-to-date, detailed visit notes at any time. In addition, the management team liaise with me whenever necessary via email or telephone and
their experience is invaluable. They are flexible about changes to cover at relatively short notice which has proved useful.
Mum's carers live up to their name. They are dedicated, cheery, hard-working, respectful and patient; I've got to know them during visits which gives me great peace of mind.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Dear Sue, thank you very much for all of your kind words. We are so pleased to hear the Angels are providing you with the reassurance that your mum is well cared for, the management team are responsive to your requests and the technology provides insights to your mum's daily care.


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Review from Paul T (Son of Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had to take on a private care agent for my father. These folks have great reviews, but after talking to the managers we decided to use them. Their service and level of care could not be bettered. Fantastic people, all so helpful and friendly.
Highly recommended if you need private care at home.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you very much for your kind words of support. We aim to provide the very best support possible and your comments help to support this aim.


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Review from Lucy D (Daughter of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom had a care package already through the local authority, but was very lonely at home and needed companionship. The Angels provided an excellent service of companionship and escorting out on trips locally for our mom who has dementia. The process was easy to set up and was always professional. The
Angels all had very high standards of care and made my mom feel at ease, at all times. The app was really helpful too, in keeping family informed of how things were going.
Sadly, Mom's needs became too high risk for her to remain at home and she has moved into a care home. This was the only reason we stopped using the Angels. Would recommend highly, to those seeking care/ companionship for their loved ones.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for these kind words. We thoroughly loved supporting your mum in her home. It is good to hear the care our Angels give, is to the highest standards, as expected by families.


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Review from J D (Power of Attorney of Client) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are considering care for a loved one I can highly recommend this agency who went above and beyond with their caring role. My elderly aunt has both physical and mental health needs and finding the right care for her had been difficult, compounded by the fact that my aunt is fiercely independent
and would decline support. We had tried a couple of other agencies previously but with little success. Visiting Angels were fantastic in every aspect, from excellent communication, to delivering a high standard of care. Accessing the app was invaluable given there are no relatives and I do not live locally. As my aunt's needs changed rapidly, I was in regular contact with the agency and when one approach was unsuccessful another was adopted. Thank you, Visiting Angels for your true professionalism, kindness, dignity and importantly sense of humour that you have shown towards my aunt right up until she went into care, I know it was not an easy task and it is greatly appreciated.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Dear JD, thank you for these very kind words, We thoroughly enjoyed supporting your aunt, we hope she is enjoying the care home.


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Review from Jill B (Daughter of Client) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been absolutely wonderful with Mum and so accommodating when her needs changed rapidly over a short period of time. All of the carers that we met had the same high standards and genuinely cared about Mum’s welfare. They were brilliant at liaising with the local surgery and other
NHS services on our behalf, which was so helpful. The app provided, meant that I was kept informed of Mum’s visits and outcomes on a daily basis, which I so appreciated, as I live quite a long way away. I really don’t know what we would have done without the Angels and cannot recommend them highly enough.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for your kind message, we really appreciate it. We always aim to provide the highest possible care and will always liaise with other health care professionals to make sure the care delivered is the most up-to-date. We loved looking after your mum and I am pleased to read the app provided you with the peace of mind necessary when living far away.


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Review from Elizabeth J (Client) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care since September 2021 with visits four times daily. They are definitely well-named as Visiting Angels. We have all developed an excellent relationship over the last five months in fact their care is first class. Initially, I was unsure how it would all work out but it soon
became clear and I was able to relax and treat them as friends. They have always treated me with respect and are now used to my sense of humour, thank goodness, so everything works well and we all have a good rapport with one another. I have recommended them to friends.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you very much for this review. I am so pleased you get on with our Angels and it is good to hear the relationship you have built up makes you feel secure and safe. We aim to provide support which is friendly, relaxing but of the highest professionalism and your comments help us know we are achieving these aims.


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Review from Amanda W (Daughter of Client) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been caring for my mum for the last few months. From the initial telephone call onwards they have been amazing not only a comfort to mum but also to me. The management team have gone above and beyond to accommodate mum's needs as they change and become more demanding and the carers
truly are angels! They have taken the time to build a relationship with mum and my family and add a personal touch that offers reassurance and confidence that mum is being ‘cared for’, for example, playing her favourite music and giving her encouragement. Mum has dementia and is sometimes uncooperative but the angels have built such trust that she responds positively to their prompts. I live a distance away from my mum but can log in and read the reports daily and this reassures me that all is well. Communication between management, carers and myself is great and I know that someone is always there if needed. I would have no hesitation at all in recommending Visiting Angels.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you very much for taking the time to write this review. We value all the comments and hope we can continue to support your mum for a long time. We do our best to support the family as well as the client. Our aim is to make sure everyone is aware of the care being provided and our use of technology provides relatives, who may be some distance away, peace of mind and an opportunity to speak with us if they think things need to be adjusted.


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Review from Andrew M (Son of Client) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not fault the service we received from the Visiting Angels for our father. From the very first phone conversation, we were reassured that the service to be provided would be tailored to meet our and our father’s needs. That initial conversation explained the high standards, qualities and requirements
their staff must meet to be able to provide the expected high level of care. The next step was for us and our father to meet with a care manager to go through our father's needs to develop, produce and agree on a care plan. We (and our father) were happy with everything we had heard and been demonstrated. The care started almost immediately and the staff always arrived within the agreed times and the level of care exceeded all our expectations, there were daily reports of what our father had eaten, drank, medication taken, toilet activities, mood etc. Any concerns were raised in a timely manner and nothing was too much trouble. We are confident our father received the very best care.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you very much for this review. I hope it reflects the diligence and care we take for all of our clients from the initial call we receive to when we have the pleasure to support someone to help them remain independent at home.


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Review from Paul C (Son of Client) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We sourced care from Visiting Angels for Mother who was finding it increasingly difficult to live independently at home. The professional manner in which she was looked after was excellent and she struck up a close relationship with the carer for which we are grateful.
Sadly Mum suffered a nasty fall
after only a short time of receiving care and was admitted to hospital. At discharge, she was found respite care in a suitable nursing home but sadly deteriorated to such an extent that this has become permanent for her.
We have no hesitation in recommending Visiting Angels to anyone looking for professional, compassionate care in the future.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you very much for your review. We value these comments, which help us achieve our aim of providing the highest home care possible.


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Review from Mark T (Son of Client) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant, the level of care and support is second to none, we were quite satisfied with mum's previous carers, but Visiting Angels have taken caring to a higher level. Under their care mum has made a marked improvement in getting better.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for your very positive comments. We aim to provide an exceptional level of care to our clients and to know our help is contributing to your mum's improved well-being is fantastic feedback, thank you.


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Review from Kath B (Wife of Client) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased we found Visiting Angels after experiencing problems with previous carers. Arrival is always prompt and the carers are always friendly. My husband's needs are always catered for with patience and kindness. Would have no hesitation in recommending Visiting Angels.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for your kind words. We are always striving to be better every day and your review helps in guiding us towards our goals.


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Review from M G (Niece of Client) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle has needed a care package for some time but has resisted, not wanting people in his house, so his situation just got worse until he was safeguarded into hospital and had to reluctantly accept help to go home. Visiting Angels came to access him and could not have been kinder. He is treated with
respect all the time and looks so much better, his personal care is done with dignity, although he resists changing his clothes he now does and the whole house has a much better feel, making it more of a pleasure to visit rather than a chore. A friend popped in with a Christmas card yesterday, she hadn’t seen him for many months and was over the moon to see how well he looks. Thank you Angels.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for this very kind review. Our Angels enjoy visiting your uncle every day and helping him remain independent. We are very encouraged by your review and will continue to provide the very best care possible to all our clients.


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Review from Jill G (Daughter of Client) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without Visiting Angels, I’m not quite sure what we would have done. They provided Mum with wonderful care, dignity and respect at a very difficult time in our lives. Mum’s dementia at bedtime could be challenging but this was met with care, great patience and humour from the whole team. Scheduled times
were always adhered to throughout the day. I would have no hesitation in recommending Visiting Angels to families looking for care for a loved one.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for your recommendation and kind words. Our team of Angels always enjoyed the visit and built up a great relationship with your mum.


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Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Visiting Angels Burton and Derby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.982 for Visiting Angels Burton and Derby is calculated as follows: ( (165 Excellents x 5) + (3 Goods x 4) ) ÷ 168 Ratings = 4.982

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels Burton and Derby is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (2)

Ashleigh

Ashleigh Smith

Job Title: Registered Care Manager

Joined: 2022

Hi, I'm Ashleigh! I started my career in care over 11 years ago and have never looked back. I have experienced highs and lows in this sector but this has made me the person I am today. I always strive to go above and beyond and I'm not afraid to admit I am a bit of a perfectionist.


I want to empower our angels to be the best they can be and deliver excellent quality care and support. I use my knowledge, experience and abilities to train and maintain staff by promoting carer centricity along with exceptional support and maintaining high standards.


My ongoing aim is to support our angels to grow their wings brighter and stronger whilst supporting them to deliver all-around person-centred care. Care is not just a job, it's a journey! A journey we want to help our angels grow in and feel satisfaction for the work and support they give to our amazing clients.


Lucie

Lucie Tomlinson

Job Title: Care Team Leader

Joined: 2020

I began working in the care sector at the age of 17, while studying Child Care at College, I started working part-time in a Nursing Home close to where I live. I stayed for a few years alongside my studies, and when I qualified, I started working in a children's nursery and eventually became Room Leader for the baby unit.


As years passed, I decided to try Domiciliary Care and got a job within a company where I slowly made my way up to the Care Co-ordinator role. I spent many happy years there liaising with social workers and families of the clients we delivered care to.


During my career I have worked in several establishments gaining experience along the way, I have been a private nanny for a family who looked after me well and I accompanied them on their family holidays and would also do some extra babysitting for them a few evenings a week, again I spent many happy years with them up to the point the children were starting school. I have also supported young people with complex needs, but after having my own children, I felt I couldn’t carry out my role to support children with complex needs on a part-time basis and needed something more flexible to work around my children, which led me to Visiting Angels.


I started my VA journey as a Caregiver during the month of November 2020 the year Visiting Angels opened their doors, and now have worked my way up to being a Care Team Leader. I am currently learning my new role and I hope to gain more experience along the way. I enjoy aiding people and maintaining their independence in their own homes all whilst delivering the best possible care.


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