Visiting Angels Burton and Derby

82 Horninglow Street, Burton-on-Trent DE14 1PJ
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10 49 Reviews
  • Visiting Angels Burton and Derby, Burton-on-Trent
Visiting Angels love their Care-Givers so they can love you. They provide their Care-Givers with all the training and support they need so they can focus on providing you with the very best care you deserve.

Visiting Angels Care-Givers build a relationship with you during a minimum of a 1-hour visit, so no rushing in and out.

Visiting Angels will provide companionship through to complex care and all care plans are person-centred so it's tailored to your requirements, which maintains your freedom, independence and choices.

To make sure you feel relaxed with the Care-Giver and have similar interests, Visiting Angels lets you choose your Care-Giver before they start to provide care, if you don’t gel then they will find someone where the chemistry is right.

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Care Provided by Visiting Angels Burton and Derby

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Andrew Lofts (Manager)

Visiting Angels Burton and Derby Reviews (49)

Total of 49, showing 41-49
10

Visiting Angels Burton and Derby has a Review Score of 10 (9.982) out of 10, based on 28 reviews in the last 2 years. Over all time Visiting Angels Burton and Derby has 49 reviews.

Overall Experience

  • 48
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Date Published

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Review from N M (Daughter of Client) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and management support we have received has been outstanding. The lady who visits my dad just knows exactly how to support him, and this has given my mum reassurance and confidence. I can't say thank you enough, especially in these difficult times.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you very much for your positive feedback. We aim to provide a high-quality service, and your comments help us understand we are reaching our aims.


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Review from Lucy H (Daughter of Client) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum needed some help after a fall. Although she only needed Visiting Angels - East Staffordshire for a short time they were always kind, caring and professional. The help was tailored to her specific needs and very flexible. If she needs help in the future, I would not hesitate to use them again.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for your kind words, we aim to provide a tailored care package alongside with being as responsive and flexible as possible. Reading your review helps us know we are achieving those aims.


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Review from Beryl P (Wife of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care my husband, who is brain-damaged, receives from Visiting Angels. They look after all his personal needs with dignity and respect. They are gentle and talk to him explaining exactly what they are doing. The carers arrive on time and are very friendly.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for this review, it is an absolute pleasure to care for your husband.


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Review from Freda H (Wife of Client) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Visiting Angels has been extremely successful. My husband is very happy to be cared for by them. We both say that it could not be better.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you very much for this review. We aim to provide the very best personal care possible and your comments help us to understand how we are doing.


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Review from L F (Daughter of Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care Mum is receiving, it gives me and my partner peace of mind, knowing we can leave the house without any concern. Mum definitely enjoys the stimulation from the various activities she does with the carer.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for these very supportive words. We are really pleased both your Mum and yourself are happy with the level of care our Angels are providing.


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Review from Colin D (Son of Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided to my father. I couldn't have asked for better. Very caring and vigilant staff, always feedback to me about my father. I was very pleased with the level of service from the managers and his carer.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for these kind words. Our aim is to provide the very best care we can and we appreciate you taking the time to share your experiences.


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Review from Susan G (Power of Attorney of Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the standard of service and care provided by Visiting Angels. It was of vital importance that the elderly gentleman requiring care, be matched with carers suited to his interests and needs. I was impressed by the level of attention to detail by the Care Manager when exactly establishing
the needs so as to provide suitable carers.
The carers are lovely people, caring, conscientious, considerate, patient and most importantly, demonstrate respect and treat the gentleman with dignity and kindness. The gentleman is still the ‘boss’ in his own home, he just has ‘support’ which is what was intended and outlined in the care plan. There was also an assessment of the premises to ensure the carers had adequate facilities with which I was pleased. This demonstrated a commitment not only to the person requiring care, but also a commitment to those providing the care.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for these very kind remarks. We aim to provide person-centred care, helping keep them independent and support our clients with carers who have something in common. Your comments help us know we have the right approach.


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Review from J H (Daughter of Client) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and respect by all staff caring for my mother.
Always there to reassure and have time and compassion whilst dealing with daily care.
Also, have respect and care for myself and my husband to which we are very grateful.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Dear J H, thank you very much for your kind comments. We are delighted to support your mother and it is always reassuring that our vision to provide the very best care possible is realised through our wonderful caregivers.


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Review from Judy K (Daughter of Client) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carer has visited her four times now and I am pleased that it is going really well. Mum has really taken to her and looks forward to her visits. When I rang Mum to remind her of her carer's visit she said: "She's lovely, she is". Mum's carer is very thorough, making sure that Mum has a lunchtime
meal and recording everything on the nutrition chart. She also leaves notes so we can see what they have been doing.

Reply from Andrew Lofts, Managing Director at Visiting Angels Burton and Derby

Thank you for your very kind words, it is a pleasure to look after your mum and provide support.


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Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Visiting Angels Burton and Derby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.982 for Visiting Angels Burton and Derby is calculated as follows: ( (165 Excellents x 5) + (3 Goods x 4) ) ÷ 168 Ratings = 4.982

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels Burton and Derby is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (2)

Ashleigh

Ashleigh Smith

Job Title: Registered Care Manager

Joined: 2022

Hi, I'm Ashleigh! I started my career in care over 11 years ago and have never looked back. I have experienced highs and lows in this sector but this has made me the person I am today. I always strive to go above and beyond and I'm not afraid to admit I am a bit of a perfectionist.


I want to empower our angels to be the best they can be and deliver excellent quality care and support. I use my knowledge, experience and abilities to train and maintain staff by promoting carer centricity along with exceptional support and maintaining high standards.


My ongoing aim is to support our angels to grow their wings brighter and stronger whilst supporting them to deliver all-around person-centred care. Care is not just a job, it's a journey! A journey we want to help our angels grow in and feel satisfaction for the work and support they give to our amazing clients.


Lucie

Lucie Tomlinson

Job Title: Care Team Leader

Joined: 2020

I began working in the care sector at the age of 17, while studying Child Care at College, I started working part-time in a Nursing Home close to where I live. I stayed for a few years alongside my studies, and when I qualified, I started working in a children's nursery and eventually became Room Leader for the baby unit.


As years passed, I decided to try Domiciliary Care and got a job within a company where I slowly made my way up to the Care Co-ordinator role. I spent many happy years there liaising with social workers and families of the clients we delivered care to.


During my career I have worked in several establishments gaining experience along the way, I have been a private nanny for a family who looked after me well and I accompanied them on their family holidays and would also do some extra babysitting for them a few evenings a week, again I spent many happy years with them up to the point the children were starting school. I have also supported young people with complex needs, but after having my own children, I felt I couldn’t carry out my role to support children with complex needs on a part-time basis and needed something more flexible to work around my children, which led me to Visiting Angels.


I started my VA journey as a Caregiver during the month of November 2020 the year Visiting Angels opened their doors, and now have worked my way up to being a Care Team Leader. I am currently learning my new role and I hope to gain more experience along the way. I enjoy aiding people and maintaining their independence in their own homes all whilst delivering the best possible care.


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