Jewel Home Support (Lancs)

Ground Floor The Triest Centre, 144 Lyons Lane, Chorley PR6 0PJ
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3 Reviews
  • Jewel Home Support (Lancs), Chorley
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Care Provided by Jewel Home Support (Lancs)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability

Good to Know

  • Owner
  • Jewel Home Support (Lancs) Ltd
  • Person in charge
  • Mohamad Malek (Manager)
Are you the Owner/Manager of Jewel Home Support (Lancs)? View your Advertising Options

Jewel Home Support (Lancs) Reviews (3)

Over all time Jewel Home Support (Lancs) has 3 reviews.

Overall Experience

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  • 3

Date Published

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3

Review from Mark W (Son of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Abysmal service, carers seemingly unaware of what they are doing. Can't even open a door, coming when they want, not doing what is needed, or as little as possible, not filling in care notes, lying about the time visited, very poor. I could go on forever, avoid using them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T H (Daughter of Client) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling from start to finish during the 10-day period they were appointed to care for my father.
My father requires 4 visits a day, help in and out of bed, personal care and medications, etc. On two of the days, nobody visited at all which resulted in district nurses having to step in. Despite being
informed of the key safe access several times, on the days they turned up they just knocked on the door and left the house without entering if my father didn't answer. He literally lay in bed unable to move and heard them knocking.
There is no after-hours phone line so any calls after 5 pm aren't answered at all.
Communication is terrible. Every time I called - which was a lot, I was told the carer would be there in 10 minutes or my father was going to be the next visit on the carers list. Those visits never happened. When social services stepped in to speak to them they lied and said the visits had happened.


Absolutely traumatic experience for my father and family. Avoid at all costs!


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Harold C (Brother of Client) published on 25 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

New Client. Have not received any contact/communication from the company, details, telephone numbers, etc. Experiencing very bad timekeeping, never arrived within the time scale, lateness ranging from 1hr 10 mins up to 2hrs 15mins. Had to telephone to find out what was happening. Twice two people arrived
together in one car.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Jewel Home Support (Lancs)

What Type of Services does Jewel Home Support (Lancs) offer?

Jewel Home Support (Lancs) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Jewel Home Support (Lancs) to verify any information. View our terms and conditions. Jewel Home Support (Lancs) has a Basic Service – more info.