Kelly Healthcare Services Ltd

Biz-Hub Castlemill, Burnt Tree, Tipton DY4 7UF
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3 Reviews
  • Kelly Healthcare Services Ltd, Tipton
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Care Provided by Kelly Healthcare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Other Care Provided
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Kelly Healthcare Services Ltd
  • Person in charge
  • Isaac Esheyigba (Service Manager)

Funding & Fees Guide for Kelly Healthcare Services Ltd

  • Prices

  • £16.00 - £20.00 per hour

  • Depending on the services required
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Kelly Healthcare Services Ltd Reviews (3)

Over all time Kelly Healthcare Services Ltd has 3 reviews.

Overall Experience

  • 1
  • 1
  • 0
  • 0
  • 1

Date Published

3
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3

Review from M C (Daughter of Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dreadful care provider. Badly managed with poor training. The girls that visited my mom had poor training, which led to my mom being given paracetamol like candy with no registering of dates or times given. An overdose could have very nearly have happened. On one occasion one of the carers was extremely
rude and argumentative and walked out of the house leaving my mom laid out on her bed half-dressed. I had to report them to the CQC. A couple of the girls were trying to do their best but my advice to them is to find a company that had better leadership and organisation. All the carers were bussed over in one car as well so if the driver had a problem it means the whole care team were held up. A bored-looking driver sat outside the house leaving the engine running every time they came. I would not touch this care company with a barge pole!

Reply from Isaac Esheyigba, Manager at Kelly Healthcare Services Ltd

Thank you for your feedback and the information outlined in the review. I can confirm a full investigation with CQC and the borough council was carried out as you are aware. All our staff are trained to the highest standard. All clients have all medication recorded. We are sorry you felt this way as person-centred care is always our number one priority.


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Management

Treated with Dignity

Value for Money

Review from Diane M (Daughter of Client) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the service provided but feel a full assessment and written plan would have been beneficial for the benefit of the client and carers, at the early stages.

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Management

Treated with Dignity

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Review from J W (Client) assisted by family/friend published on 22 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very nice and polite, plus respectful.

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Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Kelly Healthcare Services Ltd

What Type of Services does Kelly Healthcare Services Ltd offer?

Kelly Healthcare Services Ltd offers Home Care.

How many Carers does Kelly Healthcare Services Ltd employ?

Kelly Healthcare Services Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kelly Healthcare Services Ltd to verify any information. View our terms and conditions. Kelly Healthcare Services Ltd has a Basic Service – more info.