Aroma Care Northamptonshire

Unit 4 Regent Park, Booth Drive, Wellingborough NN8 6GR
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8.8 10 Reviews
  • Aroma Care Northamptonshire, Wellingborough
Aroma Care Northamptonshire provides home care services to people in the comfort of their own homes.

Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing meals, as well as offering complex care for people with a wide range of conditions including physical disabilities.

Staff treat people receiving care with dignity and respect.

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Care Provided by Aroma Care Northamptonshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tara Wagstaff (Registered Manager)

Funding & Fees Guide for Aroma Care Northamptonshire

  • Prices

  • Home care services are £26/hour;
    Sleeping nights are £160 per night;

  • Fees for Live-in-Care and any specialist care are discussed on an individual basis.
    We also accept funding via Social Services.

Aroma Care Northamptonshire Reviews (10)

8.8

Aroma Care Northamptonshire has a Review Score of 8.8 (8.764) out of 10, based on 8 reviews in the last 2 years. Over all time Aroma Care Northamptonshire has 10 reviews.

Overall Experience

  • 5
  • 3
  • 0
  • 0
  • 2

Date Published

10
8
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8
2

Review from Rosh O (Daughter of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We were pushed in to using Aroma Care by the Reablement team. Spent over three hours with the site manager, we were told the staff were able to cook a meal for the client, they were excellent cooks etc. this was a lie, were not honest about the rosters and staring times, very cunning, they take your
business and then mislead the client. The staff use their mobile phones to write about the client without any consent, and when asked questions, the "so called manager", lost it with the client and asked the worker to leave the house in the middle of the shift. This is the kind and quality of staff and care providers the council endorses and promotes as care providers. Very poor quality of service, mislead, not upfront, and the staff we met were very badly trained, and unprofessional. I would NOT recommend them to any family as we witnessed first hand!!! within 4 days the deal was over, 2/10!!

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your feedback, naturally we are disappointed to hear your experience was not to your expectation. The care staff are limited in the service they can provide within commissioned care hours however a private option is always available for full meal preparation and from scratch cooked meals if required. Digital Social Care platforms are required with all home care providers and accessed by care staff via their handset in order to ensure full details of care delivered is recorded and monitored.


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Review from Helen S (Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful, caring and professional carers. Always treat me with compassion and dignity. Very considerate and mindful both of my mental and physical health. Very adaptable and often go above and beyond when necessary. It is always a pleasure when my carer attends and they enrich and improve my
day to day life. I would not be able to operate without their excellent care. The level of care is consistent and every carer that attends operates to the same high standards, regardless of whether they are my main carer or a covering carer. Administration are always polite and helpful. The office is easy to contact. Happy to alter visits when necessary to accommodate hospital visits etc. Would highly recommend this care company.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review. We are delighted to hear that each and every carer supports you so well. Your feedback is greatly appreciated.


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Review from Bryan R (Husband of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, carers are first class, very proficient. Very comforting and helpful in every way. My wife is receiving very good care. I would recommend Aroma Care to anyone.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are so pleased we are delivering good care to your wife. We are continually looking to improve our service so all feedback is welcomed.


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Review from Robert P (Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our relationship with Aromacare has been quite successful. The care staff are responsive and well trained. It has been possible to create a good working relationship with each one. Issues have arisen, but it has been possible to come to an amicable agreement each time.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we always welcome feedback to improve our service and we are glad to hear any issues have been resolved for you.


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Review from Georgina M (Wife of Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Out experience has been very good, the carers are caring, polite and well-mannered, encouraging and listen to me and take their time applying my creams. We had a problem at the beginning of the service but this was resolved as the carers are now staying the time and completing all tasks required.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are pleased to hear your receiving great care from our dedicated team.


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Review from Janet M (Wife of Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have always found the staff to be excellent, always polite, helpful and caring, always well dressed. Occasional problems with timings, but usually sorted out quickly.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are pleased to hear your happy with the care you are receiving.


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Review from S M (Son of Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided, the carers are very professional, good time keepers and are very good with my mum. All in all, very good.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are delighted to hear your happy with the care.


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Review from J L (Daughter of Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with my mother's personal carers. They are nice, pleasant and very helpful.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are always looking to improve our service and value your feedback.


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Review from David P (Nephew of Client) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Carers seem to only spend around 10 minutes with my uncle. He tells me he is out of bed and in the lounge, kitchen and bathroom by himself but his cleaner tells me the lounge is as it was the week before with dead dry cut flowers in a vase - something he would not allow if he had been in the lounge.
Disappointed is an understatement, and it seems the Northampton office does not answer phones at the weekends!

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Review from Penny F (Wife of Client) published on 29 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were left with no care for my husband, after doing his care myself for over two weeks, we finally found this care company, Aroma Care, after explaining things to the lovely lady at Aroma that we’d been left with no care, Aroma sorted out a care package for my husband and within a couple of days,
we had care. It’s only been a couple of days and already we are over the moon with Aroma, they're on time, friendly, professional, compassionate, and so much more. Already my husband’s confidence is back, and he has a smile a mile wide, so thank you Aroma. You're our saviour, we look forward to the carers coming in, thank you from the bottom of our hearts.

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Current Review Score: 8.8 (8.764)

Overview of Review Score

The Review Score of 8.8 (8.764) out of 10 for Aroma Care Northamptonshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.064 for Aroma Care Northamptonshire is calculated as follows: ( (23 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 47 Ratings = 4.064

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aroma Care Northamptonshire is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Aroma Care Northamptonshire

What Type of Services does Aroma Care Northamptonshire offer?

Aroma Care Northamptonshire offers Home Care.

How many Carers does Aroma Care Northamptonshire employ?

Aroma Care Northamptonshire employs 73 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aroma Care Northamptonshire to verify any information. View our terms and conditions. Aroma Care Northamptonshire has a Platinum Service – more info.