Dinarie

179 Hastings Road, Battle TN33 0TP
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8.5 11 Reviews
  • Dinarie, Battle
Dinarie provides compassionate personal and end of life care to anyone wishing to remain in their own homes, in and around Battle, Hastings, Rye and Bexhill, East Sussex.

The team offer highly-personalised care that is tailored to each individual's health care needs, lifestyle and goals in receiving care. Care can include personal, respite, companionship, palliative and nursing care, from short visits to 24-hour support.

Dinarie respects each client's privacy and dignity at all times.

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Care Provided by Dinarie

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Dementia
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Palliative Care Nurse
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Mandy Turreff
  • Person in charge
  • Mandy Turreff (Director)

Funding & Fees Guide for Dinarie

  • Prices

  • £26.50 per hour per carer Mon - Fri £28.70 per hour per carer Sat - Sun
    £45 per hour for 2 carers Mon - Fri £52 per hour for 2 carers Sat - Sun
    Double time for Bank holidays

  • We try to be as flexible as we can be with regards to our pricing, as to us caring is not about money, although there has to be a fee incurred for our service. Please chat to us if you feel that you need support for yourselves or a loved one.

Dinarie Reviews (11)

8.5

Dinarie has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Dinarie has 11 reviews.

Overall Experience

  • 11
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Date Published

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Review from Jackie P (Daughter of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your wonderful, caring, respectful staff looked after my mum during the final days of her life. On behalf of my family, I would like to thank you for the professional and loving care they gave her during this sad time. Our mum was a very special lady and we are all trying to come to terms with her loss.

Reply from Mandy Turreff, Director/Registered Nurse at Dinarie

Please accept our thanks for you putting your trust in Dinarie. We are a very small and passionate team and caring for your mum was an absolute pleasure. We are always at the end of the telephone line should you need to discuss anything or need any support. Take care.


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Review from G V (Partner of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time when you need all the care, love and support, in the final few days of a loved one, Dinarie were a godsend.
Such genuine kindness and respect shown by all the wonderful carers were outstanding, not only to our loved one but to his entire family, on every visit. He was treated with compassion
and dignity at all times and when able, his wishes were sought and respected. We will be forever grateful to your wonderful team. Thank you, you made it possible for our loved one to spend his last days, peacefully at home, where he wanted to be.
A visit from your lovely ladies after our loved one's passing was greatly appreciated. Thank you.

Reply from Mandy Turreff, Director/Registered Nurse at Dinarie

Thank you for your lovely review. Caring for people in their own homes and your loved ones is an honour and a pleasure. Allowing them to spend their last months, days and hours in their own surroundings, with those that they love is truly amazing and for them and you to allow us to be part of their final journey makes Dinarie what it is today. Thank you again, Mandy and team.


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Review from Nigel W (Son of Client) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am just overwhelmed by the professionalism and service level being provided by the manager and her team of angels looking after my mum in her own home in her last months. From a lifetime in business, it is plainly obvious to see this is a fabulous company and so well run. As a son, it is so reassuring
to see that Mum is in the best possible hands. Thank you Dinarie!

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Review from Lisa A (Daughter of Client) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have asked for more kind, caring, friendly and professional carers to look after my dad in his last days. I cannot thank these ladies enough for all their help. I would recommend this company in a heartbeat.

Reply from Mandy Turreff, Company Director at Dinarie

Thank you so much for your lovely review. Stepping in to help care for your dad and support your family was a pleasure. You should all be very proud of the care that you all gave to him and proud of the fact that you granted his last wish of being at home with those that he loves.


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Review from Krissie G (Daughter of Client) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were lucky enough to bring our mum home from the hospital, to spend her last days in her own home as per her wishes. The ladies who came in to care for Mum on the three days she was at home were excellent. They treated Mum with dignity and kindness at all times and were always happy
to talk to us about anything at all. We could not fault these ladies in any way at all for their wonderful care and for making our Mum's last few days as comfortable and dignified as possible. Thank you so much ladies, your care for Mum meant so much to us, you are a truly wonderful and caring team

Reply from Mandy Turreff, Director/Registered Nurse at Dinarie

Krissie, thank you so much for your review. Caring for your lovely mum was an absolute pleasure. We work hard to make this an experience that you remember for the right reasons. Although a very sad time, granting someone their final wish of being at home with their loved ones is a very honourable job for all of the carers working for Dinarie.
Take care and thank you again,
Mandy


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Review from Alison C (Sister of Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful team, giving my brother the care that we all want for our loved ones. Keeping his dignity at all times, they cared for him, laughed with him and left him to his own thoughts when appropriate. Any queries we raised the manager was straight on it, even ready to drive out to us when another
crisis team couldn’t get to him for some time.
We would love to give a “shout out” to all the team personally, but would hate to leave out anyone!
So, just a heartfelt thank you.

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Review from David T (Son of Client) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team at Dinarie have been looking after my mother since early January 2022 and have been absolutely extraordinary in their level of care, not just for my mother but for my sister and I also. They lift the atmosphere with their attitude to their work, accessible, caring and deeply
sensitive and considerate around my mother, a very private lady. Nothing is too much trouble I can't recommend them highly enough, they've succeeded in protecting my mother's dignity with a great deal of kindness and compassion in fairly undignified circumstances. Thank you.

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Review from Paul L (Son of Client) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start to the end of my mother's passing the care my mother received from this company was second to none. They treated my mother and my family with respect and care and not only supported my mother, but they also supported my father, myself and my brothers as if they were their own family.
They went beyond the extra mile and we can't thank them enough. My father is devastated, like us all, and this company was with us all the way. The manager and the team have been marvellous. In memory of my mother, I have arranged to walk from London to Brighton in May 2022 for Dementia UK and my aim is to get the medal and hang it on my mum's memory picture. I am sure on this walk I will be mentioning Dinarie that is how impressed I am with them all. On behalf of myself and my father, thank you all so much. In this world, people find the time to complain about companies but don t find the time to give positive feedback. Well done Dinarie.

Reply from Mandy Turreff, Managing Director at Dinarie

Thank you so much for your kind words. Caring for your mum and supporting your dad was an honour. You should both be very proud of the care you have for her.


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Review from Mandy J (Daughter of Client) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This wonderful group of ladies came to support my sisters and I in the care of our terminally ill mum. They were kind, sensitive and very respectful. They treated our mum with dignity, never rushing, taking the time to talk to her whilst washing, dressing and dealing with her personal care. They also
supported us , taking the time to talk through each stage of our mum’s illness and care. I wouldn’t hesitate to recommend them.

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Review from Amanda H (Daughter of Client) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Dinarie are absolutely amazing.
My father, aged 84, unfortunately suffered a stroke in May this year. After spending seven weeks in hospital, we were keen to get Dad home to spend the time he had left surrounded by his family. We needed support throughout the day to tend to Dad's every
need. Each and every carer from Dinarie, treated Dad with the utmost respect, retaining his dignity at all times and were there to support my mum and me through the tough days as well as the better days. Nothing was too much for them. Dad gradually declined over the following eight weeks and the team were there with us all the way through this emotional and difficult time. We, as a family, will be eternally grateful to Dinarie for entering our lives when they did. Thank you.

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Review from Yvonne B (Wife of Client) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were sent these carers when my husband came home from hospital.
They were really lovely women, they came to wash and dress my husband but they did so much more, they were so caring. They supported both of us emotionally and were so friendly they became good friends to us both. I can’t speak highly
enough about them, they made one of the worst bits of our life bearable. The day my husband died l rang them to tell them they didn’t need to come, they did come round and gave me moral support.
These ladies are angels, it must be heartbreaking getting to know people and watching them died but they were so supportive and helpful to us both I can’t thank them enough.

Reply from Mandy Turreff, Mandy Turreff at Dinarie

Caring for our client and getting to know you both were an absolute pleasure. This is a very honourable job, to be able to give someone their last wish of remaining at home with their loved ones. Thank you for allowing us to travel this journey with you and your family.
All the best
All the team at Dinarie


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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Dinarie is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Dinarie is calculated as follows: ( (10 Excellents x 5) ) ÷ 10 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Dinarie is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Dinarie

What Type of Services does Dinarie offer?

Dinarie offers Home Care & Nursing Care.

How many Carers does Dinarie employ?

Dinarie employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Dinarie to verify any information. View our terms and conditions. Dinarie has a Platinum Service – more info.