Murray Healthcare Services Ltd

47 Vaughan Way, Leicester LE1 4SG
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1.0 1 Review
  • Murray Healthcare Services Ltd, Leicester
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Care Provided by Murray Healthcare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Owner
  • Murray Healthcare Services Ltd
  • Person in charge
  • Susan Murrey (Manager)
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Murray Healthcare Services Ltd Reviews (1)

1.0

Murray Healthcare Services Ltd has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Murray Healthcare Services Ltd has 1 review.

Overall Experience

  • 0
  • 0
  • 0
  • 0
  • 1

Date Published

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Review from Mhairi L (Granddaughter of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My grandmother has dementia, lives alone and the basic level of care provided has been terrible. Having worked in the industry, 15 years plus, I am saddened to say that my gran has been neglected and abused by this company. I felt that I was phoning every other day to ask for basic care needs such as
being washed or properly fed. Made to feel like a nuisance. Asked if my gran could have hot meals instead of just toast for dinner. Door left unlocked overnight, security risk. My gran is incontinent, but remained in the same skirt day after day, continually for 6 days and 2 nights, which is over 96 hours. Body not properly washed every day. Clothes also not washed so the house stank of urine and dirty clothes everywhere. When I did complain, I was shouted at by the office person and told that the carers do a good job and why should they go back for silly things. Manager asked me for a second chance, which I gave but with no improvement. Switched to a better company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Murray Healthcare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Murray Healthcare Services Ltd is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Murray Healthcare Services Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Murray Healthcare Services Ltd

What Type of Services does Murray Healthcare Services Ltd offer?

Murray Healthcare Services Ltd offers Home Care.

How many Carers does Murray Healthcare Services Ltd employ?

Murray Healthcare Services Ltd employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Murray Healthcare Services Ltd to verify any information. View our terms and conditions. Murray Healthcare Services Ltd has a Basic Service – more info.