CaringPlus Healthcare Services Ltd

Unit 32c, Shrivenham Hundred Business Park, Swindon SN6 8TZ
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9.5 7 Reviews
  • CaringPlus Healthcare Services Ltd, Swindon
CaringPlus Healthcare Services Ltd is a domiciliary and Supported living organisation, offering healthcare for people in the comfort of their homes. Their aim is to provide service users a range of high quality bespoke domiciliary and supported living care services that meet their needs in the comfort of their homes.

They believe that “No Home is like Your Home”, therefore they want their clients to be happy and comfortable in their own homes. They tailor their service to suit each user through offering each service user and their family freedom and choice. They do this by matching Service User requests with appropriate staff and resources.

CaringPlus Healthcare Services Ltd ensures that all services they offer are safe, effective, caring, responsive to needs and well-led at all time. They are CQC regulated and therefore operate at a very high standard.

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Care Provided by CaringPlus Healthcare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • CaringPlus Healthcare Services Ltd
  • Person in charge
  • Kayleigh Gardiner (Registered Manager)

CaringPlus Healthcare Services Ltd Reviews (7)

9.5

CaringPlus Healthcare Services Ltd has a Review Score of 9.5 (9.456) out of 10, based on 7 reviews in the last 2 years. Over all time CaringPlus Healthcare Services Ltd has 7 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 0

Date Published

7
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2
7
0

Review from A P (Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company has good hard working staff. They are genuine and care for their service users. I recommend it to any looking for caring services. You can get first class service and you can rest assured that your loved ones are in good hands.

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Value for Money

Review from Katie M (Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff members are amazing, they understand my mobility and are able to get what I need. The carers are understanding and are not judgemental when it comes to my situation. They can tell when I am not okay and always attend to my needs, I really appreciate that about them.

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Review from Sophia D (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend the team. I needed emergency care assistance to support me supporting my mother following her discharge from hospital having suffered a broken scapular.
Mum, is a very private lady and fiercely independent so I knew asking for help and having carers coming into her home
would not be an easy task.
Speaking to the manager on the phone she assured me that she would come straight over the next working day to carry out a full assessment of Mum and take it from there.
Straight after the assessment the manager liaised with me and reassured me and confirmed carers could be put in place within 48 hours.
The carers were very good with Mum, always supporting her needs and seeing to it that her rehabilitation went smoothly. She got on with them very well.
Luckily Mum has now made a full recovery and the carers are no longer needed but I wouldn’t hesitate to have their kind help again should Mum need any additional support.
Many thanks to such a lovely team!

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Review from Marion B (Client) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot comment on management as I have never been introduced to any of them. I also wonder why the staff keep leaving, since I started using your carers there are only a few of the girls left. Everyone seems to have left. Why do you think that is? Could you please make sure the carers come between
eight o'clock and nine o'clock, not seven o'clock. Thank you.

Reply from Denise Lewington, Marketing at CaringPlus Healthcare Services Ltd

Due to our team leaders also working in the field, very often our clients do not realise they are also management. Thank you for taking the time to review CaringPlus Healthcare Services.


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Review from Mary M (Wife of Client) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that come to my husband are all very good and if I ask them if they can come a little later they always try to do so.

Reply from Denise Lewington, Marketing at CaringPlus Healthcare Services Ltd

Great feedback for CaringPlus Healthcare Services. We appreciate the time our client's spouse has taken to write this review.


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Review from Thomas H (Partner of Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with all the carers.

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Review from A M (Wife of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to see that the carers could deal with every situation which is not happening at the moment.

Reply from Denise Lewington, Marketing at CaringPlus Healthcare Services Ltd

Thank you for taking the time to review Caring Plus Healthcare Services. We are continuously working on improvement and will take your feedback seriously.


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Current Review Score: 9.5 (9.456)

Overview of Review Score

The Review Score of 9.5 (9.456) out of 10 for CaringPlus Healthcare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for CaringPlus Healthcare Services Ltd is calculated as follows: ( (32 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 41 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CaringPlus Healthcare Services Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Kayleigh

Kayleigh Gardiner

Job Title: Registered Manager

Joined: 2022

Kayleigh is responsible for the day-to-day running of Caring Plus Healthcare Services and is directly accountable to the regulatory body for domiciliary care, the Care Quality Commission.


Amy

Amy Freeman

Job Title: Care Manager

Joined: 2022

Amy leads and manages all Team Leaders and carers so they can perform their roles safely and to the best of their ability.


Frequently Asked Questions about CaringPlus Healthcare Services Ltd

What Type of Services does CaringPlus Healthcare Services Ltd offer?

CaringPlus Healthcare Services Ltd offers Home Care.

How many Carers does CaringPlus Healthcare Services Ltd employ?

CaringPlus Healthcare Services Ltd employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CaringPlus Healthcare Services Ltd to verify any information. View our terms and conditions. CaringPlus Healthcare Services Ltd has a Platinum Service – more info.