Hales Home Care (Huddersfield)

Headrow House, 19 Old Leeds Road, Huddersfield HD1 1SG
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8.7 3 Reviews
  • Hales Home Care (Huddersfield), Huddersfield
Hales Home Care Huddersfield offers personalised domiciliary care services that cater to the specific needs of each client. Their experienced care team provides compassionate support that allows individuals to maintain their desired lifestyle from the comfort of their homes.

With more than 20 years of experience, Hales Home Care Huddersfield aims to help their clients live independently with their high-quality home care services. Their care options are customisable, ranging from a few hours of weekly domestic assistance to comprehensive live-in care.

Clients can rely on their extensively trained and friendly carers to deliver top-notch care services, regardless of the care option chosen. As a registered care provider with the Care Quality Commission, Hales Home Care Huddersfield undergoes regular checks to ensure compliance with care standards. Moreover, the carers undergo Disclosure and Barring Service checks to guarantee the safety of clients.

Hales Home Care Huddersfield takes pride in their commitment to making a positive impact on their clients' lives through their outstanding services.

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Care Provided by Hales Home Care (Huddersfield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Geraldine Hurley (Registered Manager)

Funding & Fees Guide for Hales Home Care (Huddersfield)

  • Prices

  • From £24.60 per hour

  • All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.

Hales Home Care (Huddersfield) Reviews (3)

8.7

Hales Home Care (Huddersfield) has a Review Score of 8.7 (8.667) out of 10, based on 3 reviews in the last 2 years. Over all time Hales Home Care (Huddersfield) has 3 reviews.

Overall Experience

  • 2
  • 1
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Date Published

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Review from V S (Daughter of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My now 97 year old mum as been with Hales for 12 months. The leadership of the new manager has improved all standards across the Bradford team through hard work, professionalism and a determination to ensure the very highest standards are imparted to all care workers. The new registered manager and
deputy manager have a true passion and connectivity with their teams wanting only to have provide the very best care standards to service users. The deputy manager is professional, hardworking and knowledgeable about all aspects of care. With leaders such as these I can only see Bradford Hales going from strength to strength. All three people welcome feedback. They have acted positively to my concerns. Recently my mother's care package became more complex. The manager and deputy manager devised a team to match my mum's needs. I will always be grateful. Mum' s carer - I am impressed each time I meet and observe her interaction with Mum. She is compassionate, caring and professional. The carer is a role model carer for Hales.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Huddersfield)

Thank you so much for taking the time to leave a review for our Bradford team, particularly with such positive reinforcement of the hard work and efforts of all who are involved in your Mum's care. The Hales Group, and all of our branch locations, take great pride in the work that we do to support individuals in the communities in which we operate, providing person centred, responsive care to keep people safe & well for as long as possible, and we will share your feedback with the local Bradford team with pride.


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Review from Mary S (Daughter-in-law of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All going well with the home care provided by Hales Home Care to my father-in-law.
He has gotten used to the different faces each day which was a little hard for him at first as he has always been so independent.
I do think, now, that he enjoys the company and a little chat more than anything else.
Myself and my husband work full-time and whilst we see him every night to make his tea, it's a long day for him. He has really struggled with being housebound over the past year. It gives us comfort that he gets to see another face throughout the day.
Thank you.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Huddersfield)

Thank you for sharing your positive experience with Hales. We are pleased to hear that your father-in-law is adjusting well and enjoys the company of our carers. Your feedback is invaluable, and we will ensure the team hears your kind words.


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Review from Tony B (Son of Client) published on 27 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hales took over my mother's care last year from her previous provider, and she continues to receive four visits per day, morning, lunch, tea time and evening. My mother turned 90 last week and suffers from early-stage Alzheimer's, but is otherwise in good health. The quality of care she receives from
all of the carers at Hales is wonderful, and they have all become more like friends than carers, especially two members of staff, in particular. I would not hesitate to recommend Hales who, overall, is excellent.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Huddersfield)

Thank you for taking the time to share your mother's experience with Hales. We are pleased to hear how well our team is connecting with her and providing the high standard of care we strive for. We will pass your message on to our staff - they will be delighted to know they are making such a positive impact. Thank you once again for your trust and recommendation.


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Current Review Score: 8.7 (8.667)

Overview of Review Score

The Review Score of 8.7 (8.667) out of 10 for Hales Home Care (Huddersfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Hales Home Care (Huddersfield) is calculated as follows: ( (12 Excellents x 5) + (6 Goods x 4) ) ÷ 18 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hales Home Care (Huddersfield) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Hales Home Care (Huddersfield)

What Type of Services does Hales Home Care (Huddersfield) offer?

Hales Home Care (Huddersfield) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Home Care (Huddersfield) to verify any information. View our terms and conditions. Hales Home Care (Huddersfield) has a Platinum Service – more info.