What Type of Services does Westmorland Homecare Lancaster & Morecambe offer?

Westmorland Homecare Lancaster & Morecambe offers Home Care.

How many Carers does Westmorland Homecare Lancaster & Morecambe employ?

Westmorland Homecare Lancaster & Morecambe employs 15 carers.

Westmorland Homecare Lancaster & Morecambe, 25 Brock Street, Lancaster, Lancashire LA1 1UR

Review from B H (Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience

My wife and I have been totally satisfied for the last 2 years. The management and staff undergo ongoing training sessions which is a vital part of the excellent service they provide.
The welfare and contentment of their staff also contribute to the first-class service offered.

Reply from Katie Pennington, Registered Care Manager at Westmorland Homecare Lancaster & Morecambe

I would just like to personally thank you for your very kind words and taking the time to provide us with this feedback. It is heartwarming to hear that both yourself and your Wife are receiving everything you need and it sounds like you both have a fantastic team of staff. I know, that it is very much reciprocated and they equally enjoy the company of yourself and your Wife. As always, if there is anything further we can do to support you both then please do not hesitate to get in touch. Best wishes to you both.

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Review from M B (Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience

I have found the service provided very helpful and always provided pleasantly. The staff are willing to do any of the jobs that I may find hard to do.

Reply from Katie Pennington, Registered Care Manager at Westmorland Homecare Lancaster & Morecambe

I am hoping this response reaches you well M, and I would personally like to thank you for taking the time to provide us with this feedback. I am so pleased to hear that you find your team of HCAs helpful and pleasant and I know the HCAs equally enjoy coming to see you. As always, if there is anything further we can do to support you, please do not hesitate to let me know. We are always more than happy to help.

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Review from A W (Wife of Client) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience

Dealing with your company for almost 2 years, I have no complaints about them at all with my husband's care. All his carers are very respectful and careful with him and myself, also of our home. They clean up after themselves, arrive on time (as much as they can depending on traffic) and are willing

to stay if necessary. We would use your company for all day visits but to costly to use full time.

Reply from Katie Pennington, Registered Care Manager at Westmorland Homecare Lancaster & Morecambe

I hope this response reaches you well A. I would personally like to thank you whole heartedly for your valued feedback. It is truly fantastic to hear that your Husband's team are supporting you both in such a way that is making a difference for you both. We strive to ensure that our clients and their families receive nothing but the highest standards of support and care, and it is so reassuring to know that you are both happy. That's what we are here for, and as always if there is ever anything more that we can support with then please do not hesitate to let us know.

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Review from P W (Husband of Client) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience

We have been with Westmorland for over three years and the experience has exceeded our expectations. The staff are so supportive and caring towards my wife and have become my second family. I have been supported as well, it can be lonely as a sole carer. The office team are great and nothing is too

much trouble for them. I am impressed by the way they help me with monitoring my wife's health and medication. We feel blessed.

Reply from Katie Pennington, Registered Care Manager at Westmorland Homecare Lancaster & Morecambe

Hello, I hope this message finds you well. I personally wanted to thank you for the time you have taken to leave us this outstanding feedback. Your appreciation means a great deal to us and it's heart-warming to know that we are making such a difference to both yours and your wife's life. Knowing that we are a support to you both and we have such an impact on your well-being is so rewarding and exactly why we do what we do! We can only thank you both for welcoming us into your home, and also make our team feel a part of your family too, I know the appreciation is very much reciprocated and your wonderful team truly love being a part of your lives. If there is ever anything more we can do you know where we are. Thank you so much and see you both soon!

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Review from O W (Client) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience

I am very satisfied with my care. I have five regular carers on Monday-Friday, 1-hour Monday, Tuesday, Thursday and 2 hours on Wednesday and Friday. All of them are very friendly, adaptable and caring. I find it very helpful to have regular carers I can get to know. They cover shopping, cleaning and

going to appointments as I can't drive at the moment. Any changes in times are easily arranged.

Reply from Katie Pennington, Care Manager at Westmorland Homecare Lancaster & Morecambe

Thank you so much for taking the time to provide this feedback and I hope this response reaches you well. I am so pleased that you feel your team of carers enable you to feel you have got to know them well! We pride ourselves in ensuring you feel you have only the best possible service from Westmorland Homecare and will continue to do so. If you ever feel we can help you further in any way, please do not hesitate to get in touch with us - we are always more than happy to help.

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Review from C H (Daughter of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience

My father-in-law has been cared for by Westmorland Care for almost two years. The care provided and support shown to ourselves is invaluable. My husband and I live a considerable distance away. Our father requires various large items of equipment due to his mobility. The staff member has successfully

arranged delivery and taken the time and effort to ensure there was space available for the items to be used. We cannot thank her enough and appreciate this is over and above the remit of care. She also continues to liaise with the NHS health professionals visiting our father and provides regular updates. The staff and the entire team are a credit to Westmorland Care, thank you for your support which allows our father to remain at home in his senior years.

Reply from Daniel Stainer, Registered Manager at Westmorland Homecare Lancaster & Morecambe

Hope this message finds you well. I wanted to thank you for the outstanding feedback you recently left regarding the care provided to your father. Your kind words truly mean the world to us and serve as a testament to our commitment to providing exceptional care to all our clients. Knowing that we have made a positive impact on your father's well-being brings us immense joy and fulfillment. We strive every day to ensure that everyone under our care receives the highest quality of attention, compassion, and support. We are deeply honoured to be entrusted with your father's care, and we consider it a privilege to be part of his journey towards better health and happiness. Please convey our sincerest appreciation to your entire family for choosing us to accompany your father on this path. If there is anything more we can do to enhance his experience or support your family, please do not hesitate to reach out. We are here for you every step of the way.

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Review from Helen H (Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience

Westmorland Homecare provides exceptional service that exceeds expectations. from the moment I contacted them, their professionalism and dedication were evident. The caregivers provide compassion and are skilled and attentive. The team ensure myself and my husband maintain our dignity and independence.

I highly recommend Westmorland Homecare to anyone seeking top-notch services.

Reply from Daniel Stainer, Registered Manager at Westmorland Homecare Lancaster & Morecambe

Thank you for taking the time to provide your review on the quality of care Westmorland Homecare provide. Your 5 star rating means a great deal to us, and we are truly honored by your assessment. Your feedback serves as invaluable encouragement to our team. It reaffirms our commitment to maintaining the highest standards of care for all our clients. Knowing that our efforts have positively impacted you and your husband brings us immense joy and fulfilment. If there are ever any additional ways we can enhance the care experience or support your family further, please do not hesitate to let us know. Your satisfaction and peace of mind are always our top priorities. Thank you once again for your kind words and for placing your trust in us. We look forward to continuing to provide the highest quality of care for your husband.

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Review from M C (Mother of Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience

The care provided for our young person has been exemplary, encouraging them to be more independent and enabling them to be more involved in the community. Their needs and autonomy are always respected and they feel safe with the support given.
I have always found the office staff to be helpful, friendly

and reliable, giving me great peace of mind.

Reply from Daniel Stainer, Registered Manager at Westmorland Homecare Lancaster & Morecambe

Thank you so much for your kind words! We're thrilled to hear that you're pleased with the care we provide. Knowing that you have found our care services to be exceptional means the world to us. We strive each day to ensure that every client under our care receives the utmost attention, respect, and support they deserve. Your acknowledgement of our efforts reinforces our commitment to maintaining these high standards, thank you.

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Review from Mary C (Daughter of Client) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience

I am very pleased that we have booked Westmorland Homecare for Mum. The carers' visits morning and evening have provided a vital level of stability for her medication and pain management. She is now eating much better and much happier. Mum clearly enjoys getting to know the carers and trusts them. The

office staff are all very thoughtful and friendly in their communication with us.

Reply from Daniel Stainer, Registered Manager at Westmorland Homecare Lancaster & Morecambe

Thank you so much for taking the time to share your kind words regarding the care we're providing for your mum. It truly warms our hearts to hear about the positive impact our team has made. Caring for your loved one is not just a responsibility but a privilege for us. We are committed to providing the highest level of care and support, ensuring your mum feels comfortable, safe, and valued every step of the way. Your feedback reinforces our dedication to making a difference in the lives of those we serve. Please know that we are here for you and your family, ready to assist in any way we can. If there's anything specific you need or any concerns you'd like to address, please don't hesitate to reach out. Thank you once again for your kind words. They inspire us to continue striving for excellence in everything we do.

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Review from M W (Wife of Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience

The staff are very kind, caring and understanding.

Reply from Daniel Stainer, Registered Manager at Westmorland Homecare Lancaster & Morecambe

I wanted to take a moment to express our gratitude for your kind words and for taking the time to leave us such a wonderful review. Your 5/5 feedback truly means the world to us and serves as a testament to the level of care we strive to provide each and every one of our clients. At Westmorland Homecare, our mission is to ensure that every interaction you have with us is met with excellence, and your feedback reaffirms that we are on the right path. Knowing that we have met your expectations and provided you with a positive experience is incredibly rewarding for our team. Once again, thank you for choosing Westmorland Homecare. We truly appreciate your trust and loyalty, and we look forward to continuing to provide you with exceptional service for many years to come. If you ever have any questions, concerns, or feedback, please don't hesitate to reach out. We're here to help!

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Review from J B (Client) assisted by family/friend published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience

The care experience is extremely good, sensitive to the individual needs of the client. The carers are always pleasant and keep to allocated time.

Reply from Daniel Stainer, Registered Manager at Westmorland Homecare Lancaster & Morecambe

Thank you so much for your generous words of appreciation! We are delighted to hear that you found our care services to be of the highest quality. Your satisfaction is our top priority and it is incredibly rewarding to know that we have met and even exceeded your expectations. At Westmorland Homecare, we strive to provide exceptional care that not only meets but also exceeds the needs of our clients. Your feedback serves as a testament to the dedication and hard work of our team members who are committed to delivering the best possible care experience. We value your trust in us and look forward to continuing to serve you with the same level of excellence in the future. If there is anything else we can do to further enhance your experience, please do not hesitate to reach out to us. Once again, thank you for your kind words and for choosing Westmorland Homecare to support with your care needs. Warm regards, Registered Manager.

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Review from A S (Client) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience

All our carers are efficient, experienced and very well trained. They are kind treat us with respect and always go that extra mile. Myself and my partner have a regular team of carers who know us well. Westmorland Homecare always introduces us to any new members of the team before sending them to see

if we think we will feel comfortable and click with them and that they have the particular skills we are looking for, for example, being interested and good at cooking from scratch. It is always our choice as to which new carer joins our team. Westmoreland never sends carers we don't know and the office staff are helpful and respectful. I would recommend this home care company to anyone looking for home care.

Reply from Daniel Stainer, Registered Manager at Westmorland Homecare Lancaster & Morecambe

Thank you so much for taking the time to provide us with your valuable feedback. Hearing that you've been pleased with the care we've provided is incredibly rewarding for our team. At Westmorland Homecare, we strive to deliver excellence in every aspect of our service, so it's truly gratifying to know that our efforts have made a positive impact on your experience. Your kind words mean a lot to us, and they serve as a testament to our commitment to providing top-notch care to all our clients. We greatly appreciate your recommendation and are thrilled to have earned your trust. Should you ever need assistance in the future or have any further feedback to share, please don't hesitate to reach out. Thank you once again for choosing Westmorland Homecare. We look forward to continuing to support you and your partner. Warm regards

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Review from S D (Wife of Client) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience

Since using Westmorland Homecare we have received excellent care. The carers are punctual, and polite and provide high-quality care taking the time to get to know their client and their needs.
The time we use for companionship, they make sure the client is getting the best use of that time and enable

the client to socialise and access different environments.

Reply from Daniel Stainer, Registered Manager at Westmorland Homecare Lancaster & Morecambe

I wanted to personally reach out and express our sincere gratitude for the glowing review you left regarding the care provided by our team. Your kind words truly reinforce the commitment we have to delivering exceptional care.
It's heartening to know that our carers have made a positive impact by being punctual, polite, and attentive to your needs. We understand that the essence of quality care goes beyond mere punctuality and professionalism, and your feedback reassures us that we're on the right path.
We are particularly pleased to hear that our carers take the time to build meaningful connections with their clients and tailor their care to individual needs. Companionship is a vital aspect of the care we provide, and we are delighted that our team ensures that each moment spent together is not only beneficial but also enjoyable.
If we can do anything else, please let us know.

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Review from A G (Mother of Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience

The care provided is excellent the staff are very friendly and caring, nothing is too much trouble. My son looks forward to going out with the carers every week he feels safe and cared for and always had a great time.

Reply from Daniel Stainer, Registered Manager at Westmorland Homecare Lancaster & Morecambe

I wanted to personally reach out to express my gratitude for the incredibly positive feedback you shared about your son's experience with our calls with Westmorland Homecare. Your kind words have truly brightened our day and mean a lot to me and the entire team here.

It's such a joy to hear that your son looks forward to our calls. Building a strong and positive connection is one of our main goals, and knowing that he enjoys our time together is a wonderful confirmation that we're on the right track. We genuinely value the relationship we have with him and are committed to ensuring he continues to have a positive and enriching experience during our calls.

If there's anything specific you'd like to discuss or if there are any additional ways we can enhance your son's experience, please don't hesitate to let us know. Your feedback is invaluable in helping us continue to provide the best support and service possible.

Once again, thank you for taking the time

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Review from V C (Daughter-in-law of Client) published on 31 October 2023
Submitted via Website • Report

Overall Experience

My elderly mother-in-law has received care from Westmorland Homecare for over two years now and she looks forward to her daily visits from her team of carers. There is a lot to fit into a one-hour visit: toileting, food prep, positioning, massage, and wound care which is achieved along with a chat,

sorting out the satellite TV and finding the correct page in her diary for her daily notes.
Communication between carers, office staff and family members is good especially when illness happens - there is swift action with the relevant healthcare professionals being contacted. Westmorland have also helped to obtain extra equipment after arranging an Occupational Therapist assessment.
Westmorland have been fantastic in their support and care of my mother-in-law which has enabled her to remain in her own home. I would definitely recommend Westmorland Homecare to any family who is looking for care for their elderly relative.

Reply from Daniel Stainer, Registered Manager at Westmorland Homecare Lancaster & Morecambe

Thank you so much for taking the time to share your kind words about the care we provide. We are truly touched by your feedback and it means the world to us. It's a privilege to be part of your loved one's journey, and we're committed to continuing to provide the highest level of care. Please know that your support and appreciation inspire us to do our very best every day.

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Review from Angela G (Mother of Client) published on 20 October 2023
Submitted via Website • Report

Overall Experience

We have had excellent service from Westmoreland Home Care from the initial contact at their office in Lancaster to receiving care for our daughter. Everyone from the office staff to the carers has been 5 stars! We are very happy with every aspect of the service they provide and most importantly so is

our daughter!

Reply from Daniel Stainer, Registered Manager at Westmorland Homecare Lancaster & Morecambe

Thank you so much for your kind words about the quality of care for our dear mum. It means the world to us to hear that she's receiving the best care possible. We're committed to providing the utmost comfort and support for her, and your feedback truly validates our efforts. Your appreciation and support mean a lot to our entire team.
Sending you a heartfelt thank you!
Warm regards,
Daniel

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Review from Kathryn T (Daughter of Client) published on 9 October 2023
Submitted via Website • Report

Overall Experience

We have been using Westmorland Homecare for a number of years now and the service received is always excellent. Mum looks forward to going to the regular afternoon get togethers and recently when I was away and needed to book extra visits in an evening , it was arranged without a problem. Mum has worked

for the CQQ in the past so is vey particular about the care she receives and would not use anyone else. We are so happy with all aspects of the service provided.

Reply from Daniel Stainer, Registered Manager at Westmorland Homecare Lancaster & Morecambe

Thank you so much for your incredibly kind words! We are thrilled to hear that your mother receives the highest quality of care during her calls with Westmorland Homecare. Our dedicated team is committed to providing exceptional care to all our clients, and it warms our hearts to know that we made a positive impact on your mother's well-being. I know the team very much looks forward to their calls with your mum too.

Your feedback means the world to us, and we look forward to continuing to provide the same level of care and compassion to all our clients in the future. Please don't hesitate to reach out if you ever need anything.

Warm regards,

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Review from L S (Mother of Client) published on 9 October 2023
Submitted via Website • Report

Overall Experience

Westmorland Homecare have been amazing from day one! My son has 24-hour care from the company and he always has the same core team of very caring staff. He has complex needs and they are always carried out with professionalism, accuracy and skill. He is enabled to have an active social life in his local

community and gets plenty of fresh air and exercise. Communication between health care assistants, care coordinators, other staff and family is excellent and nothing is too much trouble. I would not hesitate to recommend them to others.

Reply from Daniel Stainer, Registered Manager at Westmorland Homecare Lancaster & Morecambe

We are absolutely delighted to read your heartwarming review! Thank you for taking the time to share your thoughts and experiences regarding the care Westmorland Homecare provided to your son. It's moments like these that reaffirm our commitment to delivering the highest quality of care possible.

Your words are truly touching, and we are thrilled to hear that you are satisfied with the care your son received. Providing exceptional care is not just our job; it's our passion, and your son's well-being is of utmost importance to us.

If there is anything else that we can do, please don't hesitate to let us know.

Many thanks

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Review from C H (Granddaughter of Client) published on 6 October 2023
Submitted via Website • Report

Overall Experience

Outstanding service kind caring staff. When choosing someone to care for a family member it can be daunting my nan has Alzheimer's, the care she receives from you is outstanding and we as a family feel better knowing that Nan is well looked after every day.

Reply from Daniel Stainer, Registered Manager at Westmorland Homecare Lancaster & Morecambe

I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for your positive review of the standard of care we provide at Westmorland Homecare. It was truly heartwarming to read your kind words, and we are delighted to have had the opportunity to make a positive impact on your family during such a crucial time.
Your feedback is not only a testament to the hard work and dedication of our Homecare Assistants but also a source of motivation for us to continue delivering the highest quality care possible. Knowing that we have offered reassurance and support to your family brings us great satisfaction and reinforces our commitment to excellence.
If there is anything else we can do to support, please do let us know.

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Review from E M (Daughter of Client) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience

I know my mum is very stubborn. I am concerned about her mobility. She has a membership card for using Toning Tables, I feel that Mum would benefit from this facility. Please, please would the support staff make more effort to get her to go out and take her for an outing. I took her, and it was fully

booked but there are other classes going on daily like 'chair low impact' classes.

Reply from Daniel Stainer, Registered Manager at Westmorland Homecare Lancaster & Morecambe

Good morning,
Thank you for submitting your review. We completely agree it's very important to maintain mobility and I believe Westmorland Homecare supported you to receive the membership card for the toning tables, however since then the family have reduced the calls in place to support the client to use these facilities. If you would like us to rebook these times as originally planned, please don't hesitate to let the office know so that we can support.

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