BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Corbridge Business Centre, Tinklers Yard, Corbridge NE45 5SB
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9.8 23 Reviews
  • BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett), Corbridge
BelleVie offers homecare services that enable people to live safely and independently at home.

The team are focused on providing care that makes a difference to people's lives. Through carefully designed care plan, they are able to offer quality support with a personal touch.

Like other home care providers, they offer help around the home, every element of personal and specialist care, as well as transportation, companionship, and plenty else besides. BelleVie offers a monthly membership plan to allow you flexibility and control over your care. So whatever your schedule is or what level of support you need, the team are there to support you.

The team live in the local area and strive to build strong relationships with the people they care for.

Care Provided by BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Cath Corner (Wellbeing Support Lead)

Funding & Fees Guide for BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

  • Prices
  • A monthly quote tailored to your needs can be provided on request.


  • Monthly packages are tailored to the needs and aspirations of your loved one. This pricing structure allows Wellbeing Support Workers to focus on building a relationship with your loved one, rather than on the clock.


    Please contact us for a no-obligation quotation.


BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett) Reviews (23)

Total of 23, showing 1-20
9.8

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett) has a Review Score of 9.8 (9.809) out of 10, based on 19 reviews in the last 2 years. Over all time BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett) has 23 reviews.

Overall Experience

  • 19
  • 4
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Date Published

23
4
10
19
4
Overall Experience  Overall Experience 4.0 out of 5

Have found all carers very good, all very diligent and careful and do the job satisfactory.

Reply from Tom Deaville, Recruitment Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thankyou so much for your feedback! It's very much appreciated!


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Overall Experience  Overall Experience 5.0 out of 5

The care which Mum has received from BelleVie carers has been exceptional. They have taken a genuine interest in her and her welfare and have come to be regarded as family friends. When problems have arisen, they have shown initiative and been quick to step up and do whatever has been required to ensure
Mum's welfare and safety, even accompanying to hospital until she could be admitted in the early hours of the morning. Communication with carers has been consistently good and living at a distance from Mum, this has been a great reassurance to both myself and my sister. The only thing which might be improved is the speed and consistency of responses to questions directed to management. Having said this, when compared with others' experience of care agencies BelleVie consistently comes out on top.

Reply from Tom Deaville, Recruitment Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

I'm so pleased to hear about the care that your mum receives from us! And our carers' ability to deal with any problems that have arisen. We will, however, endeavour to improve the speed and consistency of our responses to management queries!


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Overall Experience  Overall Experience 5.0 out of 5

Both my wife and I think your carers are absolutely wonderful. When they come into the house, they are like a breath of fresh air and we really look forward to seeing them.
I cannot speak too highly of them.

Reply from Tom Deaville, Recruitment Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much! It's lovely to hear about how much you look forward to seeing our support workers and you highly regard them!


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Overall Experience  Overall Experience 5.0 out of 5

BelleVie carers are the best. They consistently go above and beyond to ensure my mother-in-law is happy, safe and comfortable in her own home. We have regular contact with them through the app updates which are very reassuring as we live so far away. As well as providing general care, visits often include
running errands, picking up prescriptions or taking my mother-in-law out for a run in the car for some fresh air. They also spend time with her at home and we couldn't be happier with the service.

Reply from Tom Deaville, Recruitment Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for your review! It's wonderful to hear about the support that our team provide your mother-in-law and how much of a reassuring presence they are for you!


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Overall Experience  Overall Experience 5.0 out of 5

Our mum has been receiving support from BelleVie for just over a year after returning home from a lengthy hospital stay. With close family living at a long distance, we were considering a care home for Mum until BelleVie was recommended to us.
Staff visit Mum three times a day, assisting with personal
care, housework, medication and shopping. BelleVie carers are our eyes and ears while Mum is able to stay in the comfort of her own home and enjoys the quality care and friendships she has made with all the staff. All visits are documented really well and let us know how Mum is doing.
We really appreciate the amazing standard of care you all provide, thank you.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you for taking the time to write us such a wonderful review. I'm so glad that you're mum has been able to carry on living in her own home with the support of well-being support workers. I will pass your comments on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

I've been using BelleVie (Northumberland) since moving to the area almost a year ago. My carers have become like friends to me, they take me out for some sea air, coffee and a chat. It does me the world of good. They help me with shopping and any other errands. They help me to maintain my independence
with dignity.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for your wonderful review. It's good to hear that you see your carers as friends. There is nothing better than being able to get out and about, especially if it's to the seaside! I will share your kind comments with the team.


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Overall Experience  Overall Experience 4.0 out of 5

Different carers accompany my brother on outings. He likes all of them and they are flexible, happy to walk or drive, dependent on the weather. He would prefer to know who is coming each week, a problem we've raised but has not been sorted.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Good afternoon. Thank you so much for taking the time to write the review and for the additional feedback. I have spoken with the care team and they will be able to let your brother and yourself know who is visiting him each week. Please let me know if you have any other queries I can support you with.


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Overall Experience  Overall Experience 5.0 out of 5

BelleVie is an absolutely fantastic team not only the carers that do the home visits but also the team leader, all very professional helpful and friendly.
My father-in-law looked forward to his daily visits every visit was outstanding carer and companionship.
I would highly recommend BelleVie to
anyone with a family member who is in need of care and support.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for taking the time to leave this wonderful review. The team will miss visiting your Mum and Dad.


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Overall Experience  Overall Experience 5.0 out of 5

I have found the service with BelleVie to be excellent. My father passed away in February 2024, my mother has fairly significant care needs and my father was her main carer. We needed to set up a care package as quickly as possible and Bellevie arranged an assessment within a few days and began providing
care within a week of the request.
They currently visit three times per day, assist with medication, and social interaction, taking her to a daycare centre, and settling her at night time. They also do bits of cleaning and shopping for her, as well as craft activities and games.
All of the staff have been very kind and supportive and really committed to their work. My mum likes them all. BelleVie also has an app where you can see the care notes as soon as they are uploaded, so we can see exactly what has been going on. In addition, care staff send me photos of my mum's artwork that she has completed at the day centre. I live a few hour's drive away so it's good to get these updates.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for taking the time to write this wonderful review. The care team enjoy visiting your Mum and taking her out to her daycare centre. It's good to know that you have peace of mind and enjoy receiving the updates via our app. I will pass you kind comments onto the care team.


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Overall Experience  Overall Experience 5.0 out of 5

All aspects of my dad's care provided by BelleVie have been excellent. Everyone, from management to the carers, has been brilliant, being so supportive of our family and most importantly, my dad's needs. The quality of care has been exceptional and I feel my dad is now being cared for in a safe and
caring environment in his own home. Dad is also very happy, despite our initial concerns that he would not accept anyone going in to help him, as he welcomes all the carers into his home and thoroughly enjoys their company and is appreciative of their support.
BelleVie also provided exceptional care when Dad went into hospital, with continued visits, advice and help in facilitating his discharge and providing additional care requirements, meaning he could return to his home rather than descend into alternative residential care.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for taking the time to write this review. It's so good to read how happy your dad is with his visits and enjoys seeing the carers each day. I will pass your wonderful comments on to the care team.


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Overall Experience  Overall Experience 4.0 out of 5

Good care considering the difficulties you experience caring for my aunt. Your staff are extremely patient and caring in a very awkward and testing environment. My aunt is unable to control her bodily functions and from what l have observed there hasn't been any problem with your staff coping with helping
her to go to the toilet and changing her clothes. Meals are made and served on time and dishes are washed. Overall the service and care are provided on time and proficiently.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for taking the time to write this review. I have passed your comments on to the support team.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to Hexham and her new flat in February and since taking over her care in March BelleVie (Hexham, South Northumberland, Whitley Bay and Morpeth) have given superb support and really helped Mum settle in and feel at home.
It's fair to say my Mum was quite wary of having carers so it's been
lovely to see her thrive and enjoy her morning visits.
I very much appreciate the peace of mind Mum having such lovely carers gives me.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Good morning, thank you for taking the time to complete a review for BelleVie. We are so pleased to read that your Mum has settled into her new home and enjoys her visits - I know the care team enjoy visiting her. It's reassuring to know that you have peace of mind as well. I will pass your comments onto the care team for you.


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Overall Experience  Overall Experience 5.0 out of 5

‘Excellent, cannot fault anything, please tell them that'.
Those were the first words that my mother said when I mentioned I had been asked to do a review for BelleVie. At first, my mum was very reluctant to have help but as she worsened she accepted she needed it. However, the care she is receiving
has quickly changed her mind and she could not be happier, she feels she has made real friends with the ladies that care for her - they cannot do enough to help.
From my perspective, it lessens the worry, knowing that she is happy with the care and gets to bed safely at night.
Thank you.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for taking the time to leave us a review. I know that all of our well-being support workers enjoy their visits to your mum. I had the pleasure of meeting her before Christmas and I can see such a positive difference in her. It's lovely to hear that she sees the well-being support workers as "friends" and not just carers that visit her daily. I will pass your comments on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Before we were introduced to BelleVie, it was looking increasingly likely that my mother was going to need permanent residential care after a prolonged stay in the hospital.
Their professionalism and individualised approach to care provision has meant that instead, she has been able to stay in her
own home with her husband, enjoying excellent quality service from the company. They have never been let down and every effort has always been made to accommodate her needs. Without BelleVie my dad could not have coped with my mum’s care needs and they would not have been able to share this precious time that they now have together.
Safeguarding and safety needs are always met with clear reliable feedback from the carers and the managers when concerns may need to be raised. As a result prompt and appropriate actions have always been taken to ensure that my mum has the best possible experience.
I can’t thank this company enough.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for taking the time to leave our wonderful well-being support workers such a wonderful review. We are so glad that your mum and dad do get to spend that precious time together. The care team love visiting your mum and dad and I know they will be so happy to read your wonderful comments.


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Overall Experience  Overall Experience 5.0 out of 5

Over the past year, Mum has had the most amazing care and support and kind friendly staff who have looked after her extremely well.
Nothing is too much trouble and the staff have gone out of their way to make sure my lovely mum has had the best care to an outstanding standard.
She really really
looks forward to the staff visiting and chatting with them all.
It’s very pleasing that all visits are well documented and reflect exactly what has happened during their visit. Thank you so much we appreciate everything you are doing so Mum can stay at home.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Good morning. Thank you for taking the time to leave our wonderful well-being support workers such an amazing review. I will pass your comments on to the care team.


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Overall Experience  Overall Experience 4.0 out of 5

BelleVie is a great team, helpful and friendly and most of all professional. I would recommend them to anyone with a family member who is in need of care and support. (Their patient's needs always come first.)

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for taking the time to leave us such a wonderful review. I will pass your comments onto our care team.


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Overall Experience  Overall Experience 5.0 out of 5

My dad looks forward to the daily visits by the carers and thinks they are all lovely. They make sure he’s OK, and chat while making him something to eat and drink and do odd jobs like hovering and picking up some milk, bread or laundry. They give me peace of mind as I work away from home and can only
visit at the weekend.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for taking the time to leave a review. I know the care team look forward to visiting your dad. I will pass your comments on to them.


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Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my mam receives from BellVie, we couldn’t ask for a better service, the care and attention she receives are second to none.
The staff that you employ are hand-picked and all of the ladies are so kind and make sure she has the best care possible. It is very nice to know
that she is well looked after and saves us not to have to worry about her.
Thank you so much.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Good afternoon Della. Thank you so much for taking the time to leave us a review. We are so pleased that our well-being support workers give you peace of mind. I will pass your comments on to them for you.


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Overall Experience  Overall Experience 5.0 out of 5

We can't rate the care that my mum receives from the BelleVie carers highly enough. My mum has memory and mobility issues and we live hundreds of miles away so it's important to us that we trust the care team implicitly. They treat Mum with respect and she really enjoys their visits. They genuinely
care about Mum as an individual and go above and beyond what we expected. Mum loves her poached eggs in the morning and every carer has cooked them perfectly – so much so, she thinks she is in a hotel! They make sure she is well cared for and will always consult us if there are any concerns. They even take her out for fish and chips or trips to the seafront. We love having access to the app as we can check on her daily visits and this is hugely reassuring for us. Any queries are dealt with promptly and we always feel supported in changes to her care plan. I don't think you can get a better care provider.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you so much for taking the time to leave us such a wonderful review. I know the care team love their visits to your mum's. I'm so glad that your mum enjoys her poached eggs in the morning. I will share this review with our amazing care team.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has home visits from BelleVie, she absolutely adores her carers and she trusts them 100% and she is absolutely not easy to please.
The manager from BelleVie gives me regular calls and updates on her wellbeing, it's been a weight off my shoulders since she started having visits around six
months ago. Totally recommend. Very happy.

Reply from Jill Elliott, Relationship Lead at BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

Thank you Paul for your kind words, I know our well-being support workers love visiting your Mum.


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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett) is calculated as follows: ( (90 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 110 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Dec 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (23)

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Meet the Team (14)

Catherine

Catherine Corner

Job Title: Wellbeing Support Lead

Joined: 2022

Cath has dedicated over 27 years to the Health and Social Care sector, gaining experience in various fields. She is passionate about her role and the care sector as a whole. Known for her friendly attitude, she is committed to helping the people we support live fulfilling lives and ensuring our Wellbeing Support Workers thrive.


Sarah

Sarah

Job Title: Wellbeing Support Worker

Joined: 2022

Hi I'm Sarah. I worked in optics for 17 years but fancied doing something completely different. The job advertisement was so nicely written and that is what attracted me to the role at Bellevie. In my spare time I enjoy spending time with my family and going on long walks with my dog.


Richard

Richard

Job Title: Wellbeing Support Worker

Joined: 2022

Hi, I’m Rick. I’m 41 and currently living in Ashington although I’m originally from Manchester. I moved to the North East to be closer to family and I love how friendly everyone is here. Working in care was a complete career change for me but I couldn’t have chosen a better company to work for, BelleVie really care about the people we support and I’m proud to call myself a wellbeing support worker.


Devyn

Devyn

Job Title: Wellbeing Support Worker

Joined: 2024

Hi I’m Devyn. worked in retail before joining Bellevie. I play football for Newcastle United Women. I enjoy being out in the sun and taking my dog for ice creams!


Angela

Angela

Job Title: Wellbeing Support Worker

Joined: 2023

I am a 67 year old widow and have spent the past 40+ years working in care. I retired last September from a nursing residential and dementia care home. I then began volunteering for Royal voluntary services visiting people who were discharged from hospital. I've realised I'm not ready for the knitting needles and slippers and needed to get back into a job I've always loved but didn't want to go back into care homes which is why I chose Bellevie where the person is put first and quality time can be spent with them.


Pauline

Pauline

Job Title: Wellbeing Support Worker

Joined: 2024

I was born on a farm in Alston Cumbria. As a teenager I moved to Whitley Bay. I met my husband Ian, we are married and have three children. We opened three shops in North Tyneside and ran them over 20 years. I currently enjoy taking holidays exploring the country in my campervan.


Paula

Paula

Job Title: Wellbeing Support Worker

Joined: 2023

Hi I’m Paula. Previously a teacher but left to care for my mum who had cancer and dad who has Alzheimer’s. I love photography, walking my German Shepherd, writing and travelling.


Susan

Susan

Job Title: Wellbeing Support Worker

Joined: 2024

Hi my name is Susan. I enjoy the outside weather permitting. I enjoy walking with my dog Daisy. When able I enjoy riding my friends horse. I have previously worked in substance misuse, supporting service users to become drug and alcohol free. I have also worked in hospitals and the prison service working in healthcare.


Christine

Christine

Job Title: Wellbeing Support Worker

Joined: 2023

I have been married for 35 years and live at home with my husband, two grown up sons, and our cat Enid. I worked in the pharmaceutical, and progressed to Sales management roles, spanning almost 30 years. In my spare time I enjoy reading, writing poetry, drawing, painting, gardening, history, as well as the great outdoors.


Michelle

Michelle

Job Title: Wellbeing Support Worker

Joined: 2024

Hi I’m Michelle. Before coming to Bellevie I worked at Waitrose as a sales assistant. In my spare time I like to socialise with friends and family, and walking my 2 dogs.


Ann-Marie

Ann-Marie

Job Title: Wellbeing Support Worker

Joined: 2023

Hi, I'm Ann-Marie and I'm excited to start my new chapter with BelleVie. My previous job was in admin so this is a total change for me. I enjoy meeting new people and getting out and about so this sounds like the dream job for me. I'm qualified in beauty therapy so enjoy doing this in my spare time.


Kerry-Ann

Kerry-Ann

Job Title: Wellbeing Support Worker

Joined: 2022

Kerry-Ann joined BelleVie after previously working with children with disabilities for the last 6 years. Kerry-Ann is a mother of two adult children. Kerry-Ann is a fond animal lover and has had a menagerie of pets over the years. Kerry-Ann loves being outdoors in nature, especially anywhere near water.


Andrea

Andrea

Job Title: Wellbeing Support Worker

Joined: 2023

I have been a community Dialysis Technician for 11 years. Prior to this I was a Healthcare Assistant, Domiciliary Carer and have been a Support Worker for adults with learning difficulties. In my spare time I like gardening, taking long walks with my dog, binge watching box sets, going camping and eating!


Angela

Angela

Job Title: Wellbeing Support Worker

Joined: 2024

My name is Angela and I previously worked for Ferndene (CNTW NHS Foundation Trust) as a receptionist, I retired from there in November 2022 to look after my two youngest grandchildren. In my spare time I like to spend time with family, catching up with friends and holidays abroad.


Frequently Asked Questions about BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)

What Type of Services does BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett) offer?

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett) offers Home Care.

How many Carers does BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett) employ?

BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett) employs 40 carers.