Alina Homecare Trowbridge

32 Duke Street, Trowbridge BA14 8EA
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9.9 40 Reviews
  • Alina Homecare Trowbridge, Trowbridge
Alina Homecare offers support with personal care, companionship, getting out and about and maintaining your home in Beanacre, Bowerhill, Box, Bradford-on-Avon, Calne, Castle Combe, Chippenham, Corsham, Easton, Frome, Lacock, Melksham, Notton, Pewsham,Semington, Trowbridge, Warminster & Westbury.

Their personalised care includes care for people with dementia, those who have had a stroke and those simply requiring help and support to live independently in their own homes. Care can span from short visits and respite care to a full-time, live-in care. Alina Homecare will endeavour to match care workers with the person they support.

All Alina Homecare's care workers are employed by the company and fully trained and DBS checked. They also employ specialists in areas such as disability support and people with complex health needs. will make sure your care worker matches your needs and wishes.

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Care Provided by Alina Homecare Trowbridge

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Bonita Aylesbury (Branch Manager)

Funding & Fees Guide for Alina Homecare Trowbridge

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Trowbridge Reviews (40)

Total of 40, showing 1-20
9.9

Alina Homecare Trowbridge has a Review Score of 9.9 (9.884) out of 10, based on 24 reviews in the last 2 years. Over all time Alina Homecare Trowbridge has 40 reviews.

Overall Experience

  • 35
  • 5
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Date Published

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16

Review from Beverley S (Daughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having Alina come to the home for my mum has been a godsend. They have always been extremely supportive, friendly and understanding of my mum's needs. Being alone has been difficult for her so these visits have cheered her up and she feels safe too. Looking forward to the carers now taking her out occasionally
to get her out and about again. Keep up the good work!

Reply from Bonita Aylesbury, Branch Manager at Alina Homecare Trowbridge

Thank you so much for your wonderful review, we are so pleased you are happy with the care and support we give to your mum. I will pass this wonderful review on to the team. Thank you again.


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Review from Susan T (Cousin of Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin fell in her home and due to the poor service of the NHS ambulance, she was left on the floor for 22 hours. Alina care stayed with her until the ambulance eventually arrived and kept her as comfortable as possible,
Whilst in hospital my cousin suffered from delirium and would not let the hospital
staff attend to her needs but the Alina staff visited her and she allowed them to wash, change and feed her.
We have been very grateful for the care they have shown to my cousin.

Reply from Bonita Aylesbury, Branch Manager at Alina Homecare Trowbridge

Thank you for your lovely review, we are so pleased that you are happy with the support we have been providing to your cousin and that she is being well looked after. I will pass this on to the team. Thank you again.


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Review from Penelope B (Daughter of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started working with Alina a few months ago when we realised my mum needed more help in her home and importantly more company as she was really struggling with living alone.
From the very first interaction with the lady in the Trowbridge office, the whole experience has been absolutely first-class.
She quickly understood the sort of help my mum needed and worked with me to put a thoughtful and practical care plan into place very quickly. The documentation to support the care plan was the first important step - this was comprehensive and professional and was executed with minimal fuss and excellent support.
Since getting Mum's care plan in place she and her team have been extremely flexible and adaptable, responding to our many requests. They have also highlighted where they have concerns and made suggestions as to where extra help can be provided in the future. Having the Alina team helping my Mum has been a huge relief to me and a great comfort to Mum.

Reply from Bonita Aylesbury, Branch Manager at Alina Homecare Trowbridge

Thank you so much for your wonderful review, we are so pleased to hear that it is having a positive impact on Mum and that it is giving you the reassurance that Mum is being looked after well. Thank you again.


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Review from Chelle B (Daughter of Client) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a care company is a daunting thought, trusting someone else to care for my mum the way I expect and treat her with dignity and respect. Well, I truly have found the best company and I sincerely mean this, from the very first visit with the managerial staff through to meeting the caring staff.
Everything has been wonderful which really does give me great piece of mind and I find the app very reassuring that all is well. All the staff are so friendly and kind, my mum feels well looked after and she is my main priority, nothing is too much trouble and I'm so thankful I found this company, the staff are honestly fantastic.

Reply from Bonita Aylesbury, Branch Manager at Alina Homecare Trowbridge

Thank you so much for this lovely review, we are so pleased that you feel that your mum is being looked after really well and you are happy with the support that we provide. I will pass your wonderful feedback on to the team. Thank you again.


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Review from Robert F (Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a service user of Alina Homecare in my hometown ever since my homecoming from stroke rehab and have at all times found their service wholly professional, reliable and truly excellent.
I wanted a holiday with my family and my son together with his son and as a result, stayed again many years
later at a very well-known holiday destination. Trowbridge branch stepped up to the plate and provided my care and were just ideal and perfect. What has always been a really good feature of Alina coming to my home in is that they are excellent in blending in with my longstanding and longsuffering wife and family a feature that was entirely true also of Alina Trowbridge.
Alina Brighton provides me with a weekly rota and invariably lists their excellent carers as professional carers, a term that definitely applies to the Trowbridge branch too. In short bravo to Brighton and Trowbridge branches!

Reply from Bonita Aylesbury, Branch Manager at Alina Homecare Trowbridge

Thank you Robert for your lovely review, we are so pleased that you had a wonderful holiday and that we were able to support you so you could enjoy a holiday with your family. We hope to see you again. Many Thanks.


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Review from Jennie S (Wife of Client) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the Alina carers and all in different ways, go way and above what is expected of them.
When we had earlier in the year some horrendous weather, we were never let down, and however hard their trip to get in here, they always walked through the door with a smile. I would without
doubt recommend Alina Homecare, nothing is ever too much, and their interaction with my husband makes him smile.

Reply from Bonita Aylesbury, Branch Manager at Alina Homecare Trowbridge

Thank you so much for your lovely review, we are so pleased you are happy with the care and support we give to your husband. I will pass your wonderful message on to the rest of the team and I am sure it will make their smiles even brighter the next time they walk through the door. Thank you again.


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Review from Will G (Son of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Alina Homecare look after my mum, and their care, support and attention is really appreciated by the entire family. They deal with her complex needs and are always happy to help. Thank you!

Reply from Bonita Aylesbury, Branch Manager at Alina Homecare Trowbridge

Thank you so much for your wonderful review, we are so pleased that you are happy with the care we give to your mum. I will pass your comments to the team.


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Review from Paul A (Son of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received has been of a very high standard. Any suggestions I make or observations/criticisms regarding my mother's care are taken very seriously and acted upon immediately. The speed of communication with the care management team is almost immediate, no matter what day or what
time of day.
One of the things I admire is that the carers are constantly looking for ways to improve my mother's life, they are always offering suggestions to make my mother's time more enjoyable and everyday tasks easier. Choosing a care agency is difficult, especially with all the stories in the press and on social media around care agencies, I hope this review helps ease the anxiety in making a choice, they really are very good at what they do.

Reply from Bonita Aylesbury, Branch Manager at Alina Homecare Trowbridge

Thank you so much for your wonderful review, reading your review has made us all smile. I will pass this on to the rest of the team. we are so pleased that you are happy with the care your mother receives. Many Thanks.


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Review from Margaret H (Sister of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been excellent in dealing with my brother. They are knowledgeable and very professional. They have a very caring attitude and put the patient's needs at the forefront of the care plan. They have been very flexible and adaptable in very difficult circumstances.

Reply from Bonita Aylesbury, Branch Manager at Alina Homecare Trowbridge

Thank you for your lovely review, we are so glad you are having a positive experience with us, and that your brother's care needs are being met. I will feedback on your review to the team, thank you again.


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Review from Alexa K (Power of Attorney of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare is simply wonderful.
They are great at supporting me look after my family member.
The staff are kind, and nothing is too much trouble.
They listen and treat my family member with dignity.
Management goes above and beyond to organise care, and the ladies that visit are helpful,
chatty and positively lovely.
Overall, Alina Homecare are a fantastic.
I would definitely recommend them to anyone thinking about finding home support.

Reply from Bonita Aylesbury, Branch Manager at Alina Homecare Trowbridge

Thank you so much for your lovely review; we are pleased you are having a positive experience with us.


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Review from D O (Private Carer of Client) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care. All the Alina Homecare carers we've had have been very diligent and have helped to take a lot of weight off me when caring for my father (who has Parkinson's and probably dementia). They're all polite and pleasant and got to know what he does and doesn't like very quickly, and
they take notes for every visit to state what they did and whether they noticed any problems. Emails from the company are always prompt and they make it easy to book extra hours for hospital visits, etc. as long as you let them know in advance too.

Reply from Bonita Aylesbury, Branch Manager at Alina Homecare Trowbridge

Thank you for such a lovely review, I am so pleased you are having a really positive experience with us.


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Review from Ian L (Son of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all carers who attend my father's house (and I have met them all I think) to be absolutely first-class. They are professional, caring, fun and go above and beyond the contract to provide an excellent service. My father enjoys their daily visits and has been much better for them.

Reply from Bonita Aylesbury, Branch Manager at Alina Homecare Trowbridge

Thank you so much for your lovely review. I am pleased to hear the carers are going above and beyond what is expected to ensure your Father is well cared for, and that he enjoys them visiting.


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Review from Debbie S (Daughter of Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Put simply, the whole of the Alina Homecare Towbridge team, carers and management alike, have been fantastic. the carers are reliable, caring, thoughtful and supportive of Mum. She would not have been so independent in her own home for so long without her 'friends'. The management team are efficient,
effective and reliable, and can always be called upon in an emergency or crisis. Living some distance from Mum, it was extremely reassuring to know she was being looked after so well. The app was brilliant, keeping me informed of Mum's health and wellbeing after each and every visit. I cannot thank or praise the whole team enough.

Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge

Thank you for your beautiful review and kind words. I am pleased to hear that you found the care and support we provided had such a positive effect on your mum, meaning she could remain independent in her own home.


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Review from Maureen U (Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very nice group of ladies.
Very pleasant to work with.

Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge

Thank you for taking the time to leave a review; I am pleased to hear our carers are kind and caring.


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Review from Teresa C (Daughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the excellent level of care my mum receives twice a day from Alina Homecare. The carers are kind, friendly, hard-working and go above and beyond to ensure Mum is well cared for by them all. They brighten up her day, I know she looks forward to seeing them every day. Thank you
to you all, I really appreciate your dedication to your work and the kindness you show to my lovely Mum. The office staff are also wonderful too, always keeping me updated with any concerns they may have in relation to Mum. An excellent service all around.

Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge

Thank you for your kind review; I am pleased to hear the carers are going above and beyond what is expected to ensure your mum is well cared for, and that she looks forward to the carer visits.


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Review from M M (Daughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, my relative's carers are good. Respectful to them and very caring. My relative is very happy with the service they provide. Punctual, knowledgeable and confidential. They provide a professional approach with friendly staff.

Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge

Thank you for taking the time to leave a review; we are pleased to hear that our carers are delivering a professional, personal and caring service to your relative.


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Review from Mary Q (Wife of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Alina Homecare. The carers are extremely good with
my husband, and he feels very comfortable with them and really enjoys their company. I feel I can safely leave him in their care, which means I can enjoy a little respite. The management team are also very good. I have at various
times asked for a change of hours or days and have been accommodated without a problem.

Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge

Thank you for taking the time to leave us a review; I am glad to hear that you find Alina Homecare professional and flexible when meeting the needs of our clients and their families.


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Review from S C (Daughter of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has received visits twice a day with this care provider for several years now and the standard of care from the team has always been excellent. The carers are genuinely thoughtful and kind and I am reassured that Mum is in good hands which allows me to take a break with peace of mind. We just wish
that the external pressures and ongoing challenges of the times we are all living in were less and worry that precious care staff are not receiving the support they deserve making them vulnerable to burnout and leading to many moving on to other jobs. We thank all of the ladies that have helped Mum over the years.

Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge

Thank you for taking the time to leave a review, we are pleased to hear that the level of care we provide has always been excellent.


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Review from Anita B (Daughter of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tremendously impressed and happy with the professional level of care provided. All the carers who come to help Mum are always so positive and upbeat and happy. They clearly have a passion for their work and are confident and efficient in carrying out their tasks. Nothing is too much bother and nothing
goes unnoticed or is too much trouble to mention. Their level of detail is reassuring and communication between us and all the carers is brilliant.
They are such a support to us as we care for Mum in our own home as well as Mum-in-law! We couldn't do it without their help. Would highly recommend (and have) them to others searching for assistance too.

Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge

Thank you for such wonderful feedback, it is pleasing to hear that staff always try to go above and beyond to deliver our clients with outstanding care.


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Review from Ann H (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers come twice a week to wash and shower my mother. They are always kind, helpful and professional, lovely people. They complete the tasks required of them in a timely, friendly and professional manner. Alina Care was recommended to us and we would not hesitate in recommending them to others.

Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge

Thank you for taking the time to write a review, I am pleased that you feel our team has looked after your mother in a professional and kind manner and that you would recommend us to family and friends.


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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Alina Homecare Trowbridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for Alina Homecare Trowbridge is calculated as follows: ( (123 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 138 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Trowbridge is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Bonnie

Bonnie

Job Title: Branch Manager

Joined: 2022

Bonnie is proud of her dedicated, experienced Team. They pride themselves on providing the highest quality, person-centred care for people in their local community.


Frequently Asked Questions about Alina Homecare Trowbridge

What Type of Services does Alina Homecare Trowbridge offer?

Alina Homecare Trowbridge offers Home Care.

How many Carers does Alina Homecare Trowbridge employ?

Alina Homecare Trowbridge employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Trowbridge to verify any information. View our terms and conditions. Alina Homecare Trowbridge has a Platinum Service – more info.