Elite Care and Comfort Ltd

Delfryn House, 33 Vernon Road, Worsbrough, Barnsley S70 5HF
Submit a Review
9.7 29 Reviews
  • Elite Care and Comfort Ltd, Barnsley
Elite Care and Comfort Limited is a family-run business committed to improving the quality of Service Users’ lives through the delivery of high-quality compassionate person-centered care services that ensure comfort, dignity, and respect for all its diverse clients and their families.

Their key objective is to ensure that the independence, privacy and dignity of each person that they care for is maximised to the full, through the provision of a comprehensive range of high-quality care and welfare services, each delivered to meet specific individual needs.

All staff are regularly trained to create a famous and reputable brand in Yorkshire, which respects their Service User’s right to make informed choices, when tailoring bespoke flexible care packages, based on risk assessments.

Elite Care and Comfort's policies and operations are also regularly reviewed to ensure individual needs are respected in matters of religion, culture, race/origin for both Service Users and Staff. As a Service Provider, they are registered and regulated by the Care Quality Commission (CQC), the independent regulator of Health and Social Care in England.

Their aim is to provide high-quality care services to their service users to improve their well being and enable them to remain independent at home.

Objectives

To deliver safe and effective care.
To provide quality care services.
To ensure the needs of their service users are met.
To ensure the values of their service users are respected.
To ensure the views of their service users are listened to.
Respect their Clients and Staff.

Show Elite Care and Comfort Ltd on the Map

Care Provided by Elite Care and Comfort Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Elite Care and Comfort Ltd
  • Person in charge
  • Ingrid Madzikanda (Manager)

Funding & Fees Guide for Elite Care and Comfort Ltd

  • Prices

  • Available at request

Elite Care and Comfort Ltd Reviews (29)

Total of 29, showing 1-20
9.7

Elite Care and Comfort Ltd has a Review Score of 9.7 (9.707) out of 10, based on 14 reviews in the last 2 years. Over all time Elite Care and Comfort Ltd has 29 reviews.

Overall Experience

  • 24
  • 5
  • 0
  • 0
  • 0

Date Published

29
3
8
14
15

Review from Shirley C (Partner of Client) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Elite Care and Comfort Ltd. My partner had cancer and received exceptional care of the highest standard. The staff were polite, caring for my partner with a smile, they were very hard working and thorough, friendly and very professional and I thank them from the bottom of my heart.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J P (Daughter of Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Staff was amazing, all was very friendly, trustworthy, all took time and listened to us. They made my dad feel very comfortable on his last days.. i couldn't be any more greatful. Very caring team

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A D (Daughter of Client) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are reliable always turn up on time and they show respect and treat her with dignity. They are very good with my mother and do not rush her, they always take an interest in what she is doing. I would recommend them to others who needed help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M H (Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise your staff enough. They were kind, thoughtful, caring and treated you with dignity and always came in with a smile and a cheery hello. Nothing was too much trouble even filling my little dog's water dish and putting her biscuits out. I will certainly recommend your company to anyone
needing home care.

Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

We are delighted to hear that our staff's kindness and cheerful demeanour made a positive impact on your experience. We always hope to go above and beyond to care for our patients and pups alike. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything more we can do for you, please don't hesitate to reach out.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Son of Client) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you .. you provided care to my dad for a very short time due to terminal illness and all carers were outstanding. They showed nothing but respect, care and professionalism. Each staff member involved us as a family and we appreciate everything they did.

Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

Thank you for your touching review. Involving the family in the care process is very important to us, and we're glad it made a difference for you. Your appreciation means a lot to our team. We'll be here for you in the future if you need any support for your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T H (Daughter of Client) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received from everyone connected to this care company was second to none. They treated her and the rest of the family with so much care and respect. They were always willing to engage in conversation with mum, and until she got bad at the end. Mum loved nothing more than a good old
natter. All the carers were extremely helpful in moving mum from the chair to a wheelchair/
bed/commode etc., especially towards the end when she found this extremely difficult. Well done to you all. You are a credit to the company.

Reply from Ingrid Madzikanda, Registered Manager at Elite Care and Comfort Ltd

Thank you so much for your lovely words. It's our pleasure to have been a part of your mother's and your lives. The team will appreciate hearing their good intentions we felt by you and your mum. We wish you all the best going forward.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J D (Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Recommend Elite care. Had some amazing carers attend to assist with me. Communication has always been 100% with the team leader and also the manager when needed. Any slight issue has been dealt with effectively with a positive outcome. Carers are friendly and professional and always ensure I’ve everything
I need etc.

Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

It's greatly appreciated that you would recommend the Elite Care team. Our team leaders and managers will love to hear that their attention to your care has made a positive impact on your experience. We are committed to ensuring our carers remain friendly, professional, and attentive to your needs. If there's anything more we can do for you, please dont hesitate to let us know.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T G (Partner of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elite Care has been visiting my partner since 08/02/24 4 times per day. During this period they have always been friendly, trustworthy, and efficient. Not at any point have they given me concern that they are not providing the correct level of care. I will also be extending the service soon to provide
me with 4 hours per week of respite time. I have no hesitation in recommending their services.

Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

It's been our team's pleasure to care for your partner since February. Thank you for your wonderful review. Your recommendation means a lot to us. If there's anything more we can do to support you and your partner, please don't hesitate to reach out.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J R (Husband of Client) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always did their job well and developed a good relationship with all the family. Showed empathy and compassion at all times. Always respected my wife's dignity and kept her spirits up on bad days. Even attended her funeral.

Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

Thank you so much for your heartfelt review. We are honoured to know that we made a positive impact on your wife's life and your family's experience. Attending her funeral was our way of showing how much she touched our hearts. Please know that we are here for you if you need anything in the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nicola W (Daughter of Client) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the client's family, we could not have wished for a better team than you to have cared for our lovely mum, who absolutely adored every single one of you. The last few weeks of Mum's life were really hard for the carers, you were not phased by any of it, and for that we would like to thank each and
every one of you.
Love the family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S J (Daughter of Client) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend. The staff was very respectful and caring towards my mum. Even took the time to make her look pretty and put her makeup on. On the morning my mum passed away, I walked in to find a member of staff holding my mum's hand. That meant so much to me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Z C (Daughter of Client) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They are friendly and kind and they do everything very well. They are not lazy, do things very neatly and will chat with the client and share stories. They are very patient and we are happy with their service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J W (Wife of Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support was excellent. If I needed extra help with my husband, I just rang the manager and within five to ten minutes the team were here to help. I would just like to say a big thank you for all the care and support you all gave to my husband and myself. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B H (Daughter of Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has two carers four times daily. The care she receives is excellent. Each and every one that attends offers the same care and attention to Mum's needs. Nothing is too much trouble. All the carers are friendly, caring and compassionate. I would not hesitate in recommending this company, they truly
are 'elite'. We could not manage without them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary M (Wife of Client) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are highly delighted with this service. All carers treat both of us with the utmost respect and dignity and are always there to help with anything.

Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

Thank you so much for taking the time to write a review and for your lovely comments. We hope to continue being there to help you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Russell W (Father of Client) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I were very highly satisfied with your staff who took care of our son throughout his illness. Our son also commented on their care, and friendliness towards him. Our son passed away at 12.35 pm on Sunday 2nd October 2022.

Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

Thank you very much for taking the time to write a review and for your lovely comments. Our deepest condolences to you and wish all the best for you and your family. All the best.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda R (Daughter of Client) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a brilliant company! I had to try and source some temporary care for my elderly mum for when I went away for a week. The manager came out to meet Mum and I to discuss her needs, dates etc and do the appropriate assessments. The ladies came every day as promised and checked on Mum, kept her company
and attended to anything she needed doing. Mum felt safe and I could rest better knowing she had someone to check on her every day. Would highly recommend. Thank you Elite Care, we will hopefully be using you again in the future.

Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

Thank you so much for taking the time to write a review and for your lovely comments. It's important to us that you and your family feel at ease with our team and we hope you do get in touch when next you need help.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen B (Daughter of Client) published on 19 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Elite Care enough. We have 3 regular girls that come to care for my mum and they are always on time, always happy and polite. They chat to my mum and take an interest. Can't thank them enough.

Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

It is our pleasure to be able to be a part of your mum's day. Thank you for taking the time to leave us a lovely review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G D (Niece of Client) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support our uncle, 9 years, received from your team was outstanding. The way Uncle's ladies (which he called them) greeted him put a smile on his face. Care was excellent with no negativity. This enables him to stay in his own home. We have no problem in saying 10/10 and recommend the Elite
Care team every time.

Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd

Thank you very much for taking the time to write a review and for your lovely comments. We'll be sure to pass this along to the team.
All the best.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pamela M (Wife of Client) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The teams that came out were brilliant in communication and care.

Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd

Thank you; we greatly appreciate your feedback and will pass it on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.707)

Overview of Review Score

The Review Score of 9.7 (9.707) out of 10 for Elite Care and Comfort Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.707 for Elite Care and Comfort Ltd is calculated as follows: ( (60 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 82 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elite Care and Comfort Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Elite Care and Comfort Ltd

What Type of Services does Elite Care and Comfort Ltd offer?

Elite Care and Comfort Ltd offers Home Care.

How many Carers does Elite Care and Comfort Ltd employ?

Elite Care and Comfort Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elite Care and Comfort Ltd to verify any information. View our terms and conditions. Elite Care and Comfort Ltd has a Premium Service – more info.