Elite Care and Comfort Ltd

Delfryn House, 33 Vernon Road, Worsbrough, Barnsley S70 5HF
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9.7 29 Reviews
  • Elite Care and Comfort Ltd, Barnsley
Elite Care and Comfort Limited is a family-run business committed to improving the quality of Service Users’ lives through the delivery of high-quality compassionate person-centered care services that ensure comfort, dignity, and respect for all its diverse clients and their families.

Their key objective is to ensure that the independence, privacy and dignity of each person that they care for is maximised to the full, through the provision of a comprehensive range of high-quality care and welfare services, each delivered to meet specific individual needs.

All staff are regularly trained to create a famous and reputable brand in Yorkshire, which respects their Service User’s right to make informed choices, when tailoring bespoke flexible care packages, based on risk assessments.

Elite Care and Comfort's policies and operations are also regularly reviewed to ensure individual needs are respected in matters of religion, culture, race/origin for both Service Users and Staff. As a Service Provider, they are registered and regulated by the Care Quality Commission (CQC), the independent regulator of Health and Social Care in England.

Their aim is to provide high-quality care services to their service users to improve their well being and enable them to remain independent at home.

Objectives

To deliver safe and effective care.
To provide quality care services.
To ensure the needs of their service users are met.
To ensure the values of their service users are respected.
To ensure the views of their service users are listened to.
Respect their Clients and Staff.

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Care Provided by Elite Care and Comfort Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Elite Care and Comfort Ltd
  • Person in charge
  • Ingrid Madzikanda (Manager)

Funding & Fees Guide for Elite Care and Comfort Ltd

  • Prices

  • Available at request

Elite Care and Comfort Ltd Reviews (29)

Total of 29, showing 21-29
9.7

Elite Care and Comfort Ltd has a Review Score of 9.7 (9.707) out of 10, based on 14 reviews in the last 2 years. Over all time Elite Care and Comfort Ltd has 29 reviews.

Overall Experience

  • 24
  • 5
  • 0
  • 0
  • 0

Date Published

29
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8
14
15

Review from Angela M (Partner of Client) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is far the best in the area, excellent care is given. My partner was really comfortable with all the staff, liked a laugh and a joke, nothing too much trouble, they went above and beyond. He sadly passed away, but they were by my side, offering help and support. I want to say a big thank
you to them all.

Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd

It was an honour to care for your partner, we wish you all the best and send our deepest condolences to you. We are delighted you are happy with the care provided, and your partner and yourself will forever be a part of our Elite Care and Comfort team, always.


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Review from Toni J (Client) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow, I’m absolutely blown away by the wonderful staff and the service you provide. Nothing is too much trouble. After a bad experience with another company, I was extremely nervous but all the stress of the last couple of months has just melted away. You have one incredible team. You should be very
proud of them. They are superstars and I can’t thank them enough for making me feel comfortable in my own home. Many, many thanks.

Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd

Thank you for your lovely review, here at Elite Care we value our clients' feedback and we are so happy that you now feel you are receiving the care that is right for you. Many thanks and best wishes. The team will be really happy with your review!


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Review from K G (Daughter of Client) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you for all your care and support for our mum. You are the most caring company we have ever known. You made her smile, you couldn't do enough for us and we thank you. May my mum's singing be with you. Thank you for a brilliant service.

Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd

Thank you for your wonderful review, our care team are so appreciative of your feedback as it really does brighten their spirit, we wish you and your family all the best.


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Review from Shona N (Daughter of Client) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only started with your carers last Wednesday morning. I couldn't ask for a good set of a wonderful, beautiful and very good team. It was her birthday Saturday 2nd October, and I want to thank you for sending my mum a card and chocolates. What a brilliant team you have, and thanks again from
us all!

Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd

Thank you for your lovely words. We can't thank you enough for taking the time out to give the team fantastic feedback. I will be sure to share this with the team; they will be delighted to hear.


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Review from R S (Wife of Client) published on 27 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A high standard of care from a dedicated team is really appreciated, making a difference to both of us. Always a cheerful greeting and professional care throughout the visits, which makes for a good experience of home care.

Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd

This is amazing feedback; we are grateful for you to take your time to praise our care staff. This will be shared with our team with great delight.
Kind Regards.


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Review from Brian M (Client) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive; they are all friendly staff - you can have a laugh with them, but they are very professional at all times, nothing is too much trouble, they keep things clean and tidy. This is by far the best care company I have had, being of 66-years of age. Staff are of various
ages and understand my needs.

Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd

Thank you very much; we appreciate your feedback, and we are so pleased you are happy with our service; our carers will be extremely happy with this review, and this will be fed back with great satisfaction.
Kindest Regards.


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Review from Craig S (Grandson of Client) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that visit my grandma really put my mind at peace. They have been so kind to her; she looks forward to seeing them every day. They really have taken into consideration what my grandma needs, and even have a dance with her to cheer her up as she loves it, which really has made my grandmas
days memorable. Thank you so much! Also, any questions asked, always answered quickly.

Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd

Thank you; we really appreciate your feedback, and we are delighted you are happy with our service. We will pass this message on to our care staff; I'm sure they will be very happy with your feedback!


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Review from Amanda G (Friend of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all on behalf of me and my family for the care and dedication that you show looking after our auntie. You all work very well as a team from the manager to all care staff, such a lovely staff. I don’t honestly know how you manage to do your jobs with such patience and understanding – I’m just
so glad that you do especially during these pandemic times.

Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd

Thankyou Amanda, we really appreciate your lovely feedback, our care staff will be extremely happy with your review, and it makes it even more of a pleasure to hear this. Any questions or concerns, please do not hesitate to contact us, and stay safe, Elite Care and Comfort.


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Review from Helen C (Granddaughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elite Care and Comfort Ltd really looked after my grandma. Since she has been under their care, I have seen a vast improvement. The carers are ever so friendly and so caring towards her, she looks forward to seeing them every day.

Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd

Thank you for this wonderful feedback, I will ensure the care staff that looks after your Grandma are aware. I am sure they will be delighted to hear you are happy with the care received. Please contact us if you have any questions or concerns. Kind Regards, Elite Care and Comfort.


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Current Review Score: 9.7 (9.707)

Overview of Review Score

The Review Score of 9.7 (9.707) out of 10 for Elite Care and Comfort Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.707 for Elite Care and Comfort Ltd is calculated as follows: ( (60 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 82 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elite Care and Comfort Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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