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£23.00 per hour
Advance Home Help and Support Services Ltd has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time Advance Home Help and Support Services Ltd has 10 reviews.
Review from R I (Daughter of Client) published on 10 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ruth R (Client) published on 5 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Dana Daniel, Registered Manager at Advance Home Help and Support Services Ltd
Many thanks, Ruth for your review of our services. We are so pleased to know that you are having a 5* 'overall experience with us*. We will continue to provide excellent service to you. We also are happy to hear that the excellent service extends to those who visit your home.
Kind Regards,
Dana Daniel
Registered Manager
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Review from E C (Daughter of Client) published on 20 January 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Dana Daniel, Manager at Advance Home Help and Support Services Ltd
Many thanks for your review response for Advance Home Help and Support Services Ltd. We are very proud that we are able to meet your parents' needs and ensure that their independence is also being maintained through the care they receive.
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Treated with Dignity
Value for Money
Review from Sandra S (Daughter of Client) published on 15 November 2021
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Overall Experience
4.0 out of 5
Reply from Dana Daniel, Manager at Advance Home Help and Support Services Ltd
It is good to know that you felt the review went well and that we are meeting the needs of your mum. We as a service will continue to meet her individual needs.
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Treated with Dignity
Value for Money
Review from Frank T (Client) published on 15 November 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Dana Daniel, Manager at Advance Home Help and Support Services Ltd
We are happy to know that carers are meeting your needs and requests according to your Care Plan. Management are always happy and willing to assist you with any queries, or requests you may have.
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Treated with Dignity
Value for Money
Review from Anthony W (Son of Client) published on 15 November 2021
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Overall Experience
5.0 out of 5
Reply from Dana Daniel, Manager at Advance Home Help and Support Services Ltd
Thank you for your wonderful feedback. These are very humbling and encouraging words for the whole team. It was our absolute pleasure to care for your uncle and also a pleasure to be caring for your mum currently. Advance Home Help's aim is to provide the highest quality of care and we are so grateful that you continue to use our service for your elderly family members.
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Review from Phyllis J (Client) published on 15 November 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Dana Daniel, Registered Manager at Advance Home Help and Support Services Ltd
We are extremely satisfied that you are receiving all the care that you require from Advance Home Help and Support Services, and continue to strive for great care for all our clients and prospective clients. The attributes that you have listed in regards to the carers; are among the many attributes that run deep within our company. Your day is always great when you start your day great!
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Treated with Dignity
Value for Money
Review from Richard G (Son of Client) published on 6 April 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Dariusz Bancerek, Register Manager at Advance Home Help and Support Services Ltd
Thank you very much for this lovely review and for your kind words. I am so pleased that you have found our service to be so reassuring. I will share your feedback with the team.
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Review from Kevin H (Son of Client) published on 6 April 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Dariusz Bancerek, Register Manager at Advance Home Help and Support Services Ltd
Thank you for your wonderful feedback. These are very encouraging words for the team, it is very thoughtful of you to appreciate the carers' efforts and to recognise the dedicated work within your family that the carers are still doing to support you and your mum. Advance Home Help's aim is to provide the highest quality of care and I’m so happy to read this is what you are receiving.
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Treated with Dignity
Value for Money
Review from Angela (Daughter of Client) published on 1 April 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Dariusz Bancerek, Register Manager at Advance Home Help and Support Services Ltd
Thank you for your kind words, I appreciate you taking the time to share your Advance Home Help experience. I am very pleased to hear how much you felt the team supported your father over the last few months, reading your words makes me very proud of the great team of carers we have. I know I speak on behalf of the carers when I say it was a privilege and a pleasure to support your father in accordance with his wishes. Thank you again for your valuable feedback and recommendation. I wish you and your family all the best.
Staff
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Treated with Dignity
Value for Money
The Review Score of 8.4 (8.417) out of 10 for Advance Home Help and Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Advance Home Help and Support Services Ltd is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Advance Home Help and Support Services Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Mar 2022
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