IMG-Surrey

5 Copper Gate Mews, Brighton Road, Surbiton KT6 5NE
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9.5 11 Reviews
  • IMG-Surrey, Surbiton
Inspire Management Group Ltd takes pride in being more than just a domiciliary care provider – it is a beacon of compassion, reliability, and professionalism in the community. With a commitment to excellence ingrained in their ethos, the team extends a helping hand to those in need by always ensuring they receive the highest quality care within the comfort of their own homes.

Inspire Management Group's core mission revolves around fostering independence, dignity, and well-being for every individual. Whether it's assisting with daily tasks, providing companionship, or offering specialised support, the dedicated team goes above and beyond to meet the unique needs of each service user.

Inspire Management Group understands that every person is different, which is why they tailor services to accommodate diverse preferences and requirements by providing person-centred care and support plans. Their commitment to excellence is reflected in the rigorous training and continuous professional development opportunities they provide to staff. Equipped with the latest knowledge, skills, and certifications, caregivers uphold the highest standards of care, ensuring the safety, comfort, and happiness of service users at all times.

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Care Provided by IMG-Surrey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Inspire Management Group Ltd
  • Person in charge
  • Lalhriatpuia Khenglawt (Registered Manager)

Funding & Fees Guide for IMG-Surrey

  • Prices

  • Self-Funded Care at Home from £30.25 per hour.
    (these prices are only a guideline, please contact IMG-Surrey to find out the exact price for your requirements)

  • - Self-funding (Private)
    - Local Authority
    - Local Authority with Top-Up
    - NHS Continuing Healthcare (CHC) Funding

IMG-Surrey Reviews (11)

9.5

IMG-Surrey has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time IMG-Surrey has 11 reviews.

Overall Experience

  • 10
  • 1
  • 0
  • 0
  • 0

Date Published

11
1
5
5
6

Review from E P (Client) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is always prompt and very friendly. She knows my routine and is careful to do everything necessary each visit. She thinks ahead and has great anticipation for my needs. She is very loving and caring and makes me feel special. She has great respect for my autonomy and makes any hygiene problems
I have sorted out to my great gratitude. She always goes the extra mile to sort out to my great gratitude. She always goes the extra mile to sort out any issues and has gone to the shops and sourced incontinence aids to my great relief. Always cheerful and very positive. My favourite carer!

Reply from Maheen Zahid, Operations Manager at IMG-Surrey

Thank you, we will continue to work hard to provide a high-quality care service.


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Review from K P (Friend of Client) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has Inspire IMG carers four times a day. We are extremely happy with the wonderful care he gets from Inspire's team of friendly, kind, compassionate carers. They keep my dad not only clean, fed and cared for but keep his spirits up. Their cheerful manner is just what he needs for his end-of-life
care.
Our family are eternally grateful for their kindness during this difficult time for us. I am always able to communicate with the office and the carers which gives us peace of mind. I can highly recommend them to anyone needing care for a loved one.

Reply from Maheen Zahid, Operations Manager at IMG-Surrey

Thank you very much for your feedback. We will continue to work hard to provide a compassionate care service to dad!


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Review from A H (Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent no complaints first class carer. First class company provide good service and good carer's good communication with management. The carer is first-class and very attentive. Many thanks to the carer and company

Reply from Maheen Zahid, Operations Manager at IMG-Surrey

Thank you so much for your lovely review. We will continue to provide a good service to you!


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Review from Leslie C (Client) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After arriving home and having spent 5 months in hospital/neuro-rehabilitation following a severe stroke, Inspire have been looking after me for nearly 7 months now and their care has been second to none. My two carers both treat me with expertise, gentleness, compassion, dignity - and humour! - and
are quick to notice any signs that I might need outside medical attention. I have to say that I don't know what I'd do without them. Apart from caring for me expertly, they lift my spirits and brighten my day!

Reply from Maheen Zahid, Operations Manager at IMG-Surrey

Thank you for your kind words. It is always a pleasure looking after you.


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Review from Y Z (Daughter of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Inspire are an excellent Care company. They provided exceptional care and support for my Mum during a very stressful and difficult time. They were always on the other end of the phone willing to go above and beyond. They were consistently polite, friendly, respectful and so very helpful, kind and trustworthy,
both in Mum’s home and in the Inspire office on the phone. I have no hesitation in highly recommending Inspire as a fantastic Care company.

Reply from Maheen Zahid, Operations Manager at IMG-Surrey

Thank you. It was a pleasure to look after mum! We will continue to do our best for everyone we look after.


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Review from Sharmin F (Granddaughter of Client) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and polite staff. Does well to cater to our family (service user's) needs. My grandmother is taken care of at the best quality. The staff are amazing and so friendly and attentive! We trust them a lot with her.

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Review from Elida S (Sister of Client) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the services. Polite and professional staff members that cater to all your needs. Safe and effective care and very attentive. Highly recommend to all. My sister is extremely happy with them.

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Review from Sammy (Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received an incredible service and top-quality care from Inspire team. They are always happy to help, very friendly and super competent with every service that they provided to us. Thank you for your wonderful service.

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Review from Guy M (Relative of Client) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided for my father-in-law is excellent. Very competent, friendly and informed. Has generated a good relationship with the client and the rest of the family. Lots of laughter and chatter while providing much-needed support.

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Review from S J (Daughter of Client) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care we receive for our mother, we have been with Inspire for 6 months and the care is excellent. I would recommend them to any friends and family. They are very friendly and professional.

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Review from Gaynor S (Niece of Client) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Service seems very well run. Carers are very kind. As I live far away I am kept informed on the well being of the client. She seems very happy and well looked after with all her needs being met. All in all a good service.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for IMG-Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for IMG-Surrey is calculated as follows: ( (28 Excellents x 5) ) ÷ 28 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for IMG-Surrey is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (4)

Lalhriatpuia (Puia)

Lalhriatpuia (Puia) Khenglawt

Job Title: Registered Manager

Joined: 2019

Industry Experience of 12+ years. A multifaceted approach to leadership and management. I have a comprehensive understanding of organisational dynamics, strategic planning, and effective decision-making in the business world. A commitment to making a meaningful impact on both organisational success and the well-being of individuals within my sphere of influence.


Qualifications:
- Master’s in Business Administration
- Level 5 Health and Social Care (Leadership and Management)


Maheen

Maheen Zahid

Job Title: Care Manager

Joined: 2019

Possessing a unique blend of theoretical knowledge and practical skills that allow me to make meaningful contributions in various settings. With my expertise and education, I actively work towards bridging the cultural divide creating inclusive workplaces and enhancing the quality of care in health and social services.


Qualifications:
- BSc in Psychology and Counselling
- MSc in Occupational Psychology
- Level 5 Health and Social Care (Leadership and Management)


Elida

Elida Svirca

Job Title: Quality Assurance Manager

Joined: 2022

Valuing empathy, integrity, and inclusivity, and striving to foster environments where individuals feel heard, understood, and supported. Dedicated to improving the well-being of others.


Qualifications:
BSc in Psychology and Counselling
Level 5 Health and Social Care (Leadership and Management)


Lalbiaknungi (Biaki)

Lalbiaknungi (Biaki) Ngente

Job Title: Deputy Care Manager

Joined: 2023

Recognising the importance of effective communication, promoting inclusivity, and building meaningful connections in an increasingly multicultural world. Dedicated to fostering a workplace environment that is both inclusive and compassionate.


Qualifications:
- MA in International Relations
- MA in Intercultural Communication and Education


Frequently Asked Questions about IMG-Surrey

What Type of Services does IMG-Surrey offer?

IMG-Surrey offers Home Care.

How many Carers does IMG-Surrey employ?

IMG-Surrey employs 34 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact IMG-Surrey to verify any information. View our terms and conditions. IMG-Surrey has an Enhanced Service – more info.