Sevenstarcare Ltd Reviews (7)
Sevenstarcare Ltd has a Review Score of 9.5 (9.475) out of 10, based on 7 reviews in the last 2 years. Over all time Sevenstarcare Ltd has 7 reviews.
Review from Angela H (Daughter of Client) published on 11 February 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
My mum is pleased to see the carers daily and enjoys a friendly chat.
Reply from Ricco Musango, Operations Manager at Sevenstarcare Ltd
We are pleased to know that our carers are helpful with Mum with the daily tasks and that she enjoys a friendly chat with them. Thank you for entrusting us with Mum!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S P (Husband of Client) published on 15 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Their service has been excellent starting from the initial meeting with the manager, to the present.
All their carers have been professional, kind and courteous at all times. They're always willing to help out with other chores.
Occasionally, we've had to change our days and each time, Sevenstarcare have accommodated our requests.
I highly recommend this company because the level of care they have provided has been way better than any of the previous carers they we'd employed.
Reply from Ricco Musango, Operations Manager at Sevenstarcare Ltd
Thank you for the lovely message, it's messages like these that really inspire us to keep providing excellent and person centred care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M H (Client) published on 16 December 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Ricco Musango, Operations Manager at Sevenstarcare Ltd
Thank you, I'm glad you found our carers kind and caring. We will miss you too!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A G (Client) published on 6 November 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G S (Great-Nephew of Client) published on 23 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Ricco Musango, Operations Manager at Sevenstarcare Ltd
We are glad that you are happy with our service and that your aunt is receiving, compassionate care from a core base of carers. We always strive for continuity in care for all our service users. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M L (Son of Client) published on 2 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Ricco Musango, Operations Manager at Sevenstarcare Ltd
Thank you! We are glad we are providing a friendly and supportive service and meeting the needs of your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S T (Daughter-in-law of Client) published on 23 September 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.5 (9.475) out of 10 for Sevenstarcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.775 for Sevenstarcare Ltd is calculated as follows: ( (31 Excellents x 5) + (9 Goods x 4) ) ÷ 40 Ratings = 4.775
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Sevenstarcare Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
