Heriitage Care Hertfordshire

Business & Technology Centre, Bessemer Drive, Stevenage SG1 2DX
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8.0 6 Reviews
  • Heriitage Care Hertfordshire, Stevenage
Heritage Care Ltd is a growing, privately-owned company that provides well-trained staff to ensure service users receive the best care possible.

Heritage Care Ltd understands the importance of caring for loved ones, so they plan their services to meet everyone's needs, thus ensuring all their clients maintain their abilities to be independent and live in their homes for as long as possible.

They have a standardised employment and training policy which complies with the government regulations. So their staff are always up to date with their training.

Heritage Care Ltd understands the constant changes in life, so they carry out a holistic assessment where the registered manager, who is also an occupational therapist will plan your care with you, this will include all your day to day activity so you are never bored.

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Care Provided by Heriitage Care Hertfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Heriitage Care Ltd
  • Person in charge
  • Deborah Asikpo-Okon (Registered Manager)

Funding & Fees Guide for Heriitage Care Hertfordshire

  • Prices

  • From £23.06 per hour for weekdays

Heriitage Care Hertfordshire Reviews (6)

8.0

Heriitage Care Hertfordshire has a Review Score of 8.0 (8.000) out of 10, based on 2 reviews in the last 2 years. Over all time Heriitage Care Hertfordshire has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
0
2
2
4

Review from T L (Husband of Client) assisted by family/friend published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care and professionalism from the whole team. As a family well felt our family member's health, care and mental health was looked after all of the time. The office team were always supportive of us and look to help us all.

Reply from Deborah Asikpo-Okon, Registered Manager at Heriitage Care Hertfordshire

Thank you, we appreciate all the support from you and your family. You make caring easy.


Staff

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Management

Treated with Dignity

Value for Money

Review from S C (Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Timekeeping is very important. Care is personal and the support is always here. The carers are true to the meaning of the word care. I am happy with mine.

Reply from Deborah Asikpo-Okon, Registered Manager at Heriitage Care Hertfordshire

Thank you, you are a wonderful person and you make caring easy.


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Management

Treated with Dignity

Value for Money

Review from Laura T (Granddaughter of Client) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Heritage Care have been fabulous over the last couple of years taking care of my Grandmother in her own home. I had the pleasure to meet most of the ladies caring for my grandmother and they were always so kind and respectful. I found living far away from my grandmother difficult however
once the ladies at Heritage Care took over I was very reassured that she was in very capable hands. She always spoke so fondly of all the ladies caring for her and I would personally like to thank them all for their dedicated care and support.

Reply from Deborah Asikpo-Okon, Registered Manager at Heriitage Care Hertfordshire

Thank you.
You make caring for people easy.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Amanda M (Daughter of Client) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They were extremely caring; they treated my mum with respect and kindness, speaking at all times with my mum. Very helpful, jolly, also treated us with respect.
Big thank you to you all.

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Management

Treated with Dignity

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Review from Nicholas F (Nephew of Client) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was extremely professional and very knowledgeable about the area of work. She was assiduous in her approach coupled with compassion, humanity and dignity. In addition, she went the extra mile to recommend practical support and actions for the service user. Well done!

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Treated with Dignity

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Review from H C (Son of Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been having four daily visits since December, following discharge after a minor stroke. She has received very good care and support and had good relationships with her carers. Her feedback on wanting female carers for intimate tasks and a later start to the bedtime visit have been listened to.
Mum has also had therapeutic support with her walking and performing simple houseshold tasks starting to be included.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Heriitage Care Hertfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Heriitage Care Hertfordshire is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) ) ÷ 12 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heriitage Care Hertfordshire is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Deborah

Deborah Asikpo-Okon

Job Title: Registered Manager

Joined: 2019

Hello, I'm Deborah - my background starts in finance, after graduating in 2007, and working non stop I became bored of doing the same thing every day, I began to work in care and from the minute I started in Home Care I fell in love. Meeting different people with different needs is something I genuinely love about my career. So, In 2017 I had my own care business in London and after a couple of years due to the inability to always travel to London, I moved my business to Stevenage.
In total I've worked in care for 13 years, in different capacities and in various settings - such as working with the elderly in care homes and in their own homes; people who suffer from mental illness, learning disabilities, and those who have long term illness.


On top of being a Registered Manager, I'm also an Occupational Therapist, I chose to study OT among working in care because I feel passionate about individuals living independently; I love to empower people so they can improve their quality of life.


Frequently Asked Questions about Heriitage Care Hertfordshire

What Type of Services does Heriitage Care Hertfordshire offer?

Heriitage Care Hertfordshire offers Home Care.

How many Carers does Heriitage Care Hertfordshire employ?

Heriitage Care Hertfordshire employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heriitage Care Hertfordshire to verify any information. View our terms and conditions. Heriitage Care Hertfordshire has an Enhanced Service – more info.