Gracious Healthcare Services Ltd

592 Bloxwich Road, Walsall WS3 2XE
Submit a Review
5.8 5 Reviews
  • Gracious Healthcare Services Ltd, Walsall
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to PBL Care Ltd
PBL Care Ltd
10
Member Logo
Home Care Providers belonging to High-End Health Care UK Ltd
High-End Health Care UK Ltd
8.0
Member Logo
Home Care Providers belonging to Empowering U Care (Walsall & Wolverhampton)
Empowering U Care (Walsall & Wolverhampton)
Show Gracious Healthcare Services Ltd on the Map

Care Provided by Gracious Healthcare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Gracious Healthcare Services Ltd
  • Person in charge
  • Elizabeth Mutsigwa (Manager)
Are you the Owner/Manager of Gracious Healthcare Services Ltd? View your Advertising Options

Gracious Healthcare Services Ltd Reviews (5)

5.8

Gracious Healthcare Services Ltd has a Review Score of 5.8 (5.818) out of 10, based on 2 reviews in the last 2 years. Over all time Gracious Healthcare Services Ltd has 5 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 1

Date Published

5
0
1
2
3

Review from Pauline H (Daughter of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although it was only for a short time my father and I cannot speak too highly of the care and attention given to my mum by all the carers during her last few weeks.
The carers always acted professionally and with kindness when caring for her. It was a great comfort and relief for us, especially my
father, to see Mum was being so well attended to and looked after during this difficult time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael L (Husband of Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Carers, that's a joke. They were more interested in playing with their mobile phones. etc, than caring for their patient, my wife. One of the so-called carers thought she was the queen bee. She was more interested in rearranging the furniture to suit her own comfort and needs. At one point I was asked
if I had any female sanitary pants. Gracious had run out. I should have been at my wife’s side not shopping for sanitary pads. A District Nurse came in to allow me to go shopping. On my return, the nurse said she found that my wife needed to be catheterised. The nurse drained a large quantity of urine. The nurse showed me and I drained her again her 4 more times whilst the Gracious Healthcare Services carers sat there playing on their Mobile Phones.
But then, why should the carers, employed by Gracious Healthcare Services bother about the person they are being paid to care for, when the idiot paying them, is doing their job, for them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Colette S (Daughter of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracious Healthcare stepped in to care for my mum when we needed it most. My mum suffered from Motor Neurone Disease (MND) and the level of care and support she needed gradually increased as her disease progressed. Gracious and the ladies that surrounded and supported my mum were nothing short of wonderful.
They always treated my mum with compassion, no matter how difficult communication with Mum became, they always found a way to keep a smile on her face. They kept in regular contact with my brother and me and were just as much a support for us as they were for my mum. I cannot stress enough just how much they were there for everyone, they are extraordinary. They always made sure Mum's hair and makeup were done and kept on top of her vast medication and prescriptions, highlighting issues with the doctor when needed. They organised her healthcare visits with her MND team and took everything in their stride. MND is a complex disease and I would recommend Gracious to those in need of personal care for a loved one.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah B (Daughter of Client) published on 30 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged from hospital with a palliative care package. Gracious fulfilled the care requirements in a very professional manner. They attended prior to care commencing taking detailed history on which to base individualised care. The staff were quiet but respectful. They were very kind
to my father who found the whole concept of being cared for alien after always being independent. All of the staff knew what to do and never rushed or cut corners. They were very supportive to myself and my brother in difficult circumstances.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynn B (Daughter of Client) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracious Healthcare Services Ltd wholeheartedly met our expectations. My father was fast-tracked for emergency 24-hour care in his own home. Within 24 hours a risk assessment/care plan had been put in place and carers from Gracious Healthcare began caring for my father.
He took to the carers immediately
and they to him. They treated him with respect and dignity above all else, which for someone 88 years of age is very important. His personal care was excellent and carers took care of his every need. They peg fed Dad and administered all medications safely and knowledgeably. Carers also managed his complex medical aids such as a secretions machine/NIV/Nebuliser etc. Above all else, they encouraged Dad to be independent to the end and they kept a smile on his face whilst also showing him gentle compassion. We were kept up to date with Dad's progress at all times by carers and management.
My family and I would not hesitate to recommend Gracious Healthcare Service for the care of a loved one.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 5.8 (5.818)

Overview of Review Score

The Review Score of 5.8 (5.818) out of 10 for Gracious Healthcare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.818 for Gracious Healthcare Services Ltd is calculated as follows: ( (5 Excellents x 5) + (6 Very Poors x 1) ) ÷ 11 Ratings = 2.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gracious Healthcare Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Gracious Healthcare Services Ltd

What Type of Services does Gracious Healthcare Services Ltd offer?

Gracious Healthcare Services Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gracious Healthcare Services Ltd to verify any information. View our terms and conditions. Gracious Healthcare Services Ltd has a Basic Service – more info.