Serve Homecare

Ground Floor, The Old Bank, 162 High Street, Stevenage SG1 3LL
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9.7 74 Reviews
  • Serve Homecare, Stevenage
Located in North Hertfordshire, Serve Homecare offers a range of home care services centered around the needs and requirements of each individual person.

Rated Excellent by Hertfordshire County Council during their PAMMS Assessment (January 2024), and Good by CQC - Care Quality Commission (November 2022), the team is able to offer home care services including personal care, companionship, help with domestic work and shopping, support with medication, help socialising or attending appointments and respite care.

Following a personalised care plan, the team works hard to ensure they are delivering care that fully supports the person to live as independently as possible and maintain their quality of life. Care plans are also reviewed regularly, ensuring that the team are able to identify any changing needs and respond to these as quickly as possible.

To book a free consultation or to find out more, please contact Serve Homecare who will be glad to help.

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Care Provided by Serve Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Serve Home Care Ltd
  • Person in charge
  • Rix Sidhu (Director of Operations)

Funding & Fees Guide for Serve Homecare

  • Prices

  • Prices start from £15.59 per visit.

  • There are no hidden costs such as a mileage payment added on top of Serve Homecare rates.


    - Please give us a call for a full quote.

Serve Homecare Reviews (74)

Total of 74, showing 41-60
9.7

Serve Homecare has a Review Score of 9.7 (9.695) out of 10, based on 51 reviews in the last 2 years. Over all time Serve Homecare has 74 reviews.

Overall Experience

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Date Published

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Review from E L (Wife of Client) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers all supportive and friendly.
Office staff helpful and professional.
Any issues have been dealt with efficiently.

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for taking the time to review our services and comment on how caring the Serve Homecare team is. We have ensured this feedback has been given to the team and that they are aware that the work they do really does make a difference.


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Review from A A (Wife of Client) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most services were good.
Members of staff were helpful.
There was an issue with the time of the carer's arrival for the service, sometimes too early or late.

Reply from Rix Sidhu, Director of Care at Serve Homecare

Serve Homecare strives to shape our services based on feedback, and we appreciate the time taken to review our services. If there are any concerns that remain unresolved, please contact one of our team on 01438 576789, who will assist with your enquiry and resolve your concerns.


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Review from R B (Daughter of Client) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been excellent for both parents. Improvements have been seen already in their health and welfare. The friendly faces and cheery disposition has been very welcomed by both. Hints, trips and observations have been much received by the family.

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for taking the time to review our services and comment on how caring the Serve Homecare team is. We have ensured this feedback has been given to the team and that they are aware that the work they do really does make a difference.


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Review from L R (Client) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m very happy with my carers and their service - being on palliative home care with no mobility, they are very understanding. I’m 55 years old, and to be honest, the mature carers are my favourites - no offence to anyone else; it’s just feeling comfortable.
The service is so reliable and adaptable
at the same time.
My personal hygiene was my biggest issue, and this is all sorted out now.
Thank you for your ongoing care and service.

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for taking the time to review our services and comment on how caring the Serve Homecare team is. We have ensured this feedback has been given to the team and that they are aware that the work they do really does make a difference.


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Review from Debbie H (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Serve was recommended to us by a friend when we were looking for care for my mum, who has Dementia. From the start, they have been efficient and caring. When our needs changed during an emergency, they were flexible and very supportive.
The care Mum has received has been of a very high standard, and
Mum saw the carers as friends. They have lifted her spirits during periods when she has been quite anxious and have worked with my dad to support my mum.
I have found the payment system very efficient and have had no problems.
The staff are very polite, caring and well presented.

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for taking the time to review our services and comment on how caring the Serve Homecare team is. We have ensured this feedback has been given to the team and that they are aware that the work they do really does make a difference.


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Review from D W (Son of Client) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Because our mum's dementia has taken away many opportunities for social interaction, she has been regularly visited by a carer several times a week in recent months. The carers are professional, encouraging, caring ladies who take the time to sit and engage with her and who provide her with a friendly
face that she recognises and is happy to see. The carers also provide help with her personal care, which is much appreciated.

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for taking the time to review our services and comment on how caring the Serve Homecare team is. We have ensured this feedback has been given to the team and that they are aware that the work they do really does make a difference.


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Review from David B (Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the overall care is very good. The main problem we have is the rota as the times and the carer change, but the client is not notified, and we then end up contacting home service to find out why the carer is late.

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for your feedback; we are sorry to hear that some aspects of your service have not been as expected. We'd like to hear from you directly about the issues you have mentioned so that we may review where we could have done better and have the opportunity to make the necessary changes to your service.
Please contact us at 01438 576789 or via email at Hertfordshire@servehomecare.co.uk.


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Review from Derrick E (Husband of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife changed from having one visit a day to four, each with two carers following a spell in the hospital; happily, the care, attention and kindness she had previously experienced continued despite many new faces and ages. The carers, without exception, are respectful, kind and cheerful, so each visit
is as pleasant an experience as is possible in the circumstances.

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for taking the time to review our services and comment on how caring the Serve Homecare team is. We have ensured this feedback has been given to the team and that they are aware that the work they do really does make a difference.


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Review from W S (Daughter of Client) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care received. All the carers are polite and friendly and look after the client. Any concerns are listened to and discussed.

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for taking the time to review our services and comment on how caring the Serve Homecare team is. We have ensured this feedback has been given to the team and that they are aware that the work they do really does make a difference.


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Review from D G (Client) assisted by family/friend published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Currently experiencing very good, efficient and sympathetic care. Very easy to contact the office to talk through problems, issues or questions. The staff are lovely. All of them are well-trained, very knowledgeable, caring and accommodating. All in all, a good experience so far.

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for taking the time to review our services and comment on how caring the Serve Homecare team is. We have ensured this feedback has been given to the team and that they are aware that the work they do really does make a difference.


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Review from D S (Client) assisted by family/friend published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service provided each day has been great and much appreciated. Very, very friendly and chatty carers who help both of us. Always know within reason when they will be coming, so also helps with managing other "jobs" around the calls.

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for taking the time to review our services and comment on how caring the Serve Homecare team is. We have ensured this feedback has been given to the team and that they are aware that the work they do really does make a difference.


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Review from Peter W (Next of Kin) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of Mum receiving care, the team have been fantastic, even calling after hours to check on how everything is going. All the caring staff that visit Mum have been understanding and tolerant of Mum, who can be non-complaint and difficult at times.
Two particular carers have been very good
and professional at all times, they are both very patient with Mum, and it's a pleasure hearing them talk and work with Mum to get her to do as she is told; both are a credit to the company.
All the carers I have seen have been understanding and helpful; the team on the end of the phone are always very helpful and acknowledges some of us don't understand the process of caring and are finding some days hard.

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for taking the time to review our services and comment on how caring the Serve Homecare team is. We have ensured this feedback has been given to the team and that they are aware that the work they do really does make a difference.


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Treated with Dignity

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Review from Martin A (Client) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother enjoyed friendly and helpful service from the staff during the time we employed the company. Also, the management and admin staff were great and accommodating our needs thoughtfully and flexibly. Well done!

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for taking the time to review our services and comment on how caring the Serve Homecare team is. We have ensured this feedback has been given to the team and that they are aware that the work they do really does make a difference.


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Treated with Dignity

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Review from G L (Son of Client) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all friendly and helpful and professional too. They treat my dad with respect and also help out around the house on occasion. They have never missed a day and will always ring if they know they are running late. The team leader is helpful and pops in to check everything is ok.

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for taking the time to review our services and comment on how caring the Serve Homecare team is. We have ensured this feedback has been given to the team and that they are aware that the work they do really does make a difference.


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Management

Treated with Dignity

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Review from F M (Wife of Client) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers attending my husband after his long stay, first in hospital and then a nursing home, have been exemplary. They treat both my husband and myself with the utmost courtesy and care, attending to every need.
We are both grateful for this cate and level of service.

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for taking the time to review our services and comment on how caring the Serve Homecare team is. We have ensured this feedback has been given to the team and that they are aware that the work they do really does make a difference.


Staff

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Management

Treated with Dignity

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Review from P F (Wife of Client) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are good, all friendly, no complaints.
My husband is looked after well.
Office staff, all friendly and helpful.

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for taking the time to review our services and comment on how caring the Serve Homecare team is. We have ensured this feedback has been given to the team and that they are aware that the work they do really does make a difference.


Staff

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Management

Treated with Dignity

Value for Money

Review from John D (Client) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class treatment. Work carried out in a first-class manner in first class clearly with good humour.

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for taking the time to review our services and comment on how caring the Serve Homecare team is. We have ensured this feedback has been given to the team and that they are aware that the work they do really does make a difference.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M L (Wife of Client) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been in receipt of excellent care. The carers are friendly, professional, kind, competent - and always prepared to support us as much as possible.
They are happy to go the extra mile to make life easier.

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for taking the time to review our services and comment on how caring the Serve Homecare team is. We have ensured this feedback has been given to the team and that they are aware that the work they do really does make a difference.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter M (Client) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service and staff.

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for taking the time to review our services and comment on how caring the Serve Homecare team is. We have ensured this feedback has been given to the team and that they are aware that the work they do really does make a difference.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah F (Daughter of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my mum are incredibly grateful for the level of care we receive from Serve Homecare for my 83-year-old dad.
My dad needs four visits per day and requires two carers per visit. All carers are kind and patient and speak to my dad so nicely. There are three carers, in particular; however, they
are like superheroes, in our opinion. They are just incredible, and their level of care and kindness goes above and beyond every visit. They are also very good at talking to my mum and making her feel settled too. Serve definitely shine compared to other agencies we have used, and the dedication, hardwork and care that these carers show day in, day-out is unparalleled. Well done, everyone.

Reply from Rix Sidhu, Director of Care at Serve Homecare

We thank you for taking the time to review our services and comment on how caring the Serve Homecare team is. We have ensured this feedback has been given to the team and that they are aware that the work they do really does make a difference.


Staff

Care / Support

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Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Serve Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Serve Homecare is calculated as follows: ( (223 Excellents x 5) + (70 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 302 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Serve Homecare is based on 50 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (8)

Rix

Rix Sidhu

Job Title: Director of Operations

Joined: 2019

Rix is one of the founders of Serve Homecare and has been working within the Health & Social Care industry since 2007. Rix has progressed his career by undertaking many roles within the Homecare Industry and is humbled by never forgetting his roots, ensuring our service is as streamlined for our Care Team as it is for our Customers. Rix's passion is delivering an ever-evolving level of Customer Care & Support, delivering person-centred and tailored care to suit everyone's needs, with the end goal of giving every customer the quality of life they deserve.


Cameron

Cameron Cormano

Job Title: Director

Joined: 2019

Cameron is one of the founders of Serve Homecare and has been working within the Health & Social Care industry since 2010. He knows how to offer the very best services to Homecare Customers and is determined to continue to improve the services that Serve Homecare delivers to its customers. Cameron believes the care industry can be shaped into a sustainable model for the future, by focusing on innovation, incorporating technology into our services and developing a finders keepers approach towards our team members.


Rafiq

Rafiq Shaik

Job Title: Care Manager

Joined: 2022

Rafiq has started his within Health & Social Care initially as a Community Care Worker and has progressed into several roles since starting with Serve Homecare in 2020, Rafiq possesses amazing people and management skills utilizing these attributes to continuously provide the best possible care to every client.


As Care Manager, Rafiq manages and oversees the daily running of our care services directly manages our Team Leaders and ensures the compliance of the service in line with regulatory obligations and internal policy. Rafiq’s role enables continuous oversight of the service, providing a pathway to shape new ways of working to continuously improve the service.


Rafiq prides himself on offering honest advice and support to all of the team, managing the expectations of customers and the team alike.


Maicey-Anne

Maicey-Anne Hayden

Job Title: Care Coordinator

Joined: 2023

Maicey-Anne began her journey with Serve Homecare as a Community Care Worker, quickly demonstrating her leadership potential. Her dedication and hard work led to a promotion to Team Leader, and, in recognition of her continued growth, she has now transitioned into the role of Care Coordinator. Maicey-Anne’s progression within the company reflects her commitment to delivering exceptional care and supporting her team with passion and professionalism.


As a Care Coordinator, Maicey-Anne schedules and navigates our Care Team's working patterns and organizes their daily routine within her locality maintaining continuous communication with team members, customers, professionals, and stakeholders. Maicey-Anne has a passion for success and strives to make every day count, ensuring everyone receives the care they deserve in a timely and efficient manner.


Anisa

Anisa Zaka

Job Title: Team Leader

Joined: 2022

As a Team Leader Anisa supports the Care Team within her locality, ensuring they are offered full support, guidance and supervision, whilst assisting with the onboarding of new Team Members. Anisa is also responsible within her locality for completing risk assessments and detailed care plans for new customers and overseeing their care needs throughout the term of their services.


Debbie

Debbie Moore

Job Title: Out-Of-Hours Operative

Joined: 2022

Debbie has been working within Health & Social Care for over 30 years and has progressed her career by undertaking many roles within the Homecare Industry, and has accumulated a wealth of knowledge and experience. As an Out-of-hours Operative, Debbie ensures the service runs as smoothly as it does during the day outside of office hours, supporting customers and the care team alike to conduct their roles safely and effectively by offering leadership and advice around the clock.


Chianne

Chianne Cormano

Job Title: Training and Development Manager

Joined: 2021

Chianne oversees the training & onboarding of our new and existing Care Team, developing existing team members into progressive roles through achieving vocational qualifications.


Chianne's aim is to provide industry-leading levels of training to our Care Team focusing on equipping our Care Team to deliver the highest levels of service. Chianne believes that as her self-anyone entering the Care Industry can create and achieve a fulfilling career through personal development.


Jamie

Jamie Mackinnon

Job Title: Accounts Officer

Joined: 2022

Jamie joined the team in 2022 as an Apprentice Accounts Assistant and has achieved a Distinction in Level 2 AAT and has since been promoted to Serve Homecare’s Finance Officer, Jamie plays a vital role within the service ensuring all pay and bill information is clearly communicated with customers, suppliers, and working teams. He has established clear procedures and communication with all external stakeholders, whilst innovating back-office processes and ensuring all financial services are streamlined.


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