ST Complete Care Ltd

New England House, 555 Lincoln Road, Peterborough PE1 2PB
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9.9 29 Reviews
  • ST Complete Care Ltd, Peterborough
ST Complete Care was registered with CQC in July 2020. They have a committed team of staff who have experience in delivering high quality care.

The care team has been trained in line with the government guidance and have the experience and skills required to meet your needs and are equipped with the right training and PPE. What makes ST Complete Care different is that they care for everyone’s loved ones the way they care for their own, and will make sure there are no interruptions in your care”.

All their services are well managed and reviewed by the Directors and managers at ST Complete Care and they are regulated by CQC.

At ST Complete Care, they provide bespoke person-centred care to all their service users. They are committed to ensuring the best possible quality carers available, and their highly selective recruitment process, as well as their meticulous training programme reflects this.

Not only do ST Complete Care's carers stand out because of their training, but their warm, friendly personalities and their enthusiasm for helping others set them apart. Impeccable care, professional and personable staff; that is what you will find from ST Complete Care Ltd.

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Care Provided by ST Complete Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • ST Complete Care Ltd
  • Person in charge
  • Sughra Jan (Manager)

Funding & Fees Guide for ST Complete Care Ltd

  • Prices

  • Starting from £26.00 per hour

  • Fees vary on locations

ST Complete Care Ltd Reviews (29)

Total of 29, showing 1-20
9.9

ST Complete Care Ltd has a Review Score of 9.9 (9.901) out of 10, based on 12 reviews in the last 2 years. Over all time ST Complete Care Ltd has 29 reviews.

Overall Experience

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Review from V B (Daughter of Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been receiving care visits for a few months now. We are happy with the care provided, the carers arriving regularly and on time. My mum is extremely hard of hearing but the carers manage to liaise with her and she enjoys the visits.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you so much for your kind words, its a pleasure to care for your mum.


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Review from S R (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication and caring, I feel safest with this company the level of commitment they show is amazing. They always maintain trust and reliability. I would definitely recommend this company to close friends and family for the best care support.

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Review from T I (Grandson of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is very happy with service! Said best in Peterborough! Great value for money! Punctual, very friendly and amazing service. Amazing staff, amazing management and overall the best service! Highly recommended.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

We are delighted that you are pleased with our service. We value our carers and management team and the work that they do. Punctuality and kindness are important when we are delivering care. Thank you for your review.


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Review from Pooja H (Daughter of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care this agency provides is outstanding and far surpasses that provided by previous agencies that we had. They are absolutely excellent throughout. They work with the service user and family to identify their priorities and preferences and ensure these are kept central to the care. They are proactive
and responsive. They have made a real difference to my mother and our family.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you very much for your review. We are delighted that you are pleased with the care received. We appreciate the importance of working with each individual person and their family and involve people in their care. We hope to always have an open-door policy for everyone.


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Review from N B (Daughter of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

ST Complete Care Ltd has been very helpful with the care for my mother. After having a stroke and needing assistance with washing and dressing, their help has become invaluable. They have taken the time to get to know her and understand her limits due to limited mobility which gives me peace of mind
when I cannot be around.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Dear NB, Thank-you for taking the time to submit a review. We are delighted that you are pleased with your mother's care. We believe that it is very important to take time when delivering are. Kindness, compassion and building relationships are critical to our service.


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Review from T I (Grandson of Client) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very kind and helpful and my grandmother is very happy with the service provided. I highly recommend ST Complete Care to everyone as no other provider looked after my grandma like they do.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you very much for taking the time to leave a positive feedback.


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Review from Thomas G (Brother of Client) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with our carer's help and is always very helpful, clean and tidy. I would give her 10 out of 10 and recommend the service to anybody, it is first class.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you very much for your feedback, we are glad you are having a great experience with us!


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Review from Marissa T (Son of Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good team, they look after the whole family. Nothing is too much for them. We would definitely recommend the care service. Always willing to sort out any issues.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you very much for taking the time to leave such an outstanding review, your feedback made our day!


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Review from R S (Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. No complaints whatsoever.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you we are so grateful for your positive feedback!


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Review from Liz H (Daughter of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

ST Complete Care have been an absolute godsend at a time when my mum needed urgent support. They were able to provide an immediate care plan that was just right for Mum, and she has benefited significantly from it even after just a couple of weeks. She feels well cared for and more comfortable, and
as a family, we have peace of mind that Mum is in safe hands. The care plan has been tailored to exactly what Mum needs, and the kindness shown to her has been exemplary. As a family we feel supported, we have good communication links with the manager, and we can’t thank ST Complete Care enough for their provision just at the time we needed it. Thank you so much.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you for your kind words, it is a pleasure to care for your mum.


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Review from Morton B (Husband of Client) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very efficient, kind and generous. Carers are very cooperative with my wife. I cannot find any fault with the care service, and we are privileged to have them as my wife's carers.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you for the lovely feedback, it's lovely seeing you both.


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Review from Robert A (Husband of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff show genuine care and compassion and are very knowledgeable and understanding. I have full confidence that my wife is attended to kindly and professionally, both with or without my attendance. They have been instrumental in ensuring that additional medical requirements have been identified and
resolutions sought.

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Review from Ash S (Son of Client) published on 18 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolute pleasure to have ST Complete Care taking care of our dear mother. They are kind and considerate and always have our interests at heart.
We can rest assured that our mother is being provided exceptional care at all times.

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Review from S H (Daughter of Client) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received amazing care and support. The carers are so friendly, and nothing is too much trouble. They treat my mum with so much dignity and have made it possible for her to remain at home and happy. We, as a family, feel supported, also as I am able to call at any time and speak about any worries
or concerns.

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Review from Jonathan J (Friend of Client) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was visiting my friend, who was very happy with the service she had received. She told me that the service is exceptional and by far the best in Peterborough. I have seen the care delivered a number of times, and I am impressed! Highly recommended.

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Review from D W (Daughter of Client) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have been so happy with the service provided. Our mum has adjusted so well, and that's because they show such friendly warmth towards her, as well as taking care of her needs at such a high standard. This gives all peace of mind knowing she is in good hands.

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Review from Rashid M (Son of Client) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found ST Complete Care to be professional, caring, understanding and accommodating. They go above and beyond when it comes to giving an outstanding service, from the management to the carers themselves they are organised and are doing an excellent job. I would highly recommend this company to
anyone as they truly care about their clients and work.

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Review from Sarah S (Daughter of Client) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

ST Complete Care came to care for my Mum. The manager and the carers worked hard to establish a rapport with Mum and help Mum with confidence which was very low. They had a real skill at engaging Mum and cheering her up. Mum was in a new environment and upset about her condition of frailty and Parkinson's.
In Mum’s own words, when the manager and her team walked through the door, Mum felt it was a breath of fresh air and she could relax. This response showed us how challenging it is to have a chronic condition and how critical relief and support is, which ST Complete Care provided. We loved the care and would very much want the team back to help with Mum.

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Review from Minaxi O (Daughter-in-law of Client) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the kind and attentive care provided to my mother-in-law, who was on end-of-life care. Thank you for being a support system to us as a family. I would recommend this care company to friends and family.

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Review from Mohammed S (Son of Client) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care provided. Very pleased. Service has been excellent. Pleasant, responsive and helpful staff. Flexible and go the extra mile. Available to assist with enquiries and offer advice.

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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for ST Complete Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for ST Complete Care Ltd is calculated as follows: ( (64 Excellents x 5) + (7 Goods x 4) ) ÷ 71 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for ST Complete Care Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (2)

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Sughra Jan

Job Title: Registered Manager

Joined: 2020

The Registered Manager Sughra has over 10 years ’experience in Care. She began her journey as a carer delivering care to vulnerable adults. She worked with adults both in the community and in independent living. Sughra delivers classroom-based training to all her staff and has also completed the Level 5 Diploma in Health and Social Care.
All your care will be overlooked by the Registered Manager who will visit regularly to ensure quality.


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Anum Razzaq

Job Title: Care Coordinator

Joined: 2020

Anum has a wealth of knowledge and skills and overlooks the care staff. Anum has worked both in the field and in the office. Anum has a degree in social work.


Frequently Asked Questions about ST Complete Care Ltd

What Type of Services does ST Complete Care Ltd offer?

ST Complete Care Ltd offers Home Care.

How many Carers does ST Complete Care Ltd employ?

ST Complete Care Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ST Complete Care Ltd to verify any information. View our terms and conditions. ST Complete Care Ltd has a Platinum Service – more info.