Quality Healthcare Agency Ltd

Office 1, 7 Cornfield Terrace, Eastbourne BN21 4NN
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9.3 4 Reviews
  • Quality Healthcare Agency Ltd, Eastbourne
Quality Healthcare Agency is an organisation committed to serving all clients with the best possible care.

The agency's vision: To be leaders of health and social care revolution.

The agency's mission: To promote independance and enrich people's lives.

The agency's motto: Pushing boundaries in social and health care.

Their culture and values: Personal Liberty, as individuals all born as autonomous beings with independent lifestyles and routines. The agency believes that all care should be person centred and not any other way.

Honesty and integrity: The agency believes that trust is the bedrock of all relationships, all clients and their families should be in no doubt about the high moral and ethical standards at Quality Healthcare Agency.

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Care Provided by Quality Healthcare Agency Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Quality Healthcare Agency Ltd
  • Person in charge
  • Sainos Zvinokona (Manager)

Funding & Fees Guide for Quality Healthcare Agency Ltd

  • Prices

  • Our fees
    Range from £25.89 to £29.19/hour

  • Our fees are determined after assessment. All our fees are really competitive

Quality Healthcare Agency Ltd Reviews (4)

9.3

Quality Healthcare Agency Ltd has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Quality Healthcare Agency Ltd has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
4
4
4
0

Review from Jo M (Wife of Client) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care given. Good on-the-spot communication to confirm details of dates/timings/carers. Email communication also quick and effective. Very understanding of the needs of my husband as well as me - flexibility with dates and times enabling our requests to be fulfilled. Excellent adaptation
to medication regime due to recent procedure - carers have been brilliant!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V B (Daughter of Client) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very impressed with my father's main carer. She goes above and beyond her duty and I am 100% confident that my father is safe and looked after properly in her care. Some of the other staff haven't been as great such as asking to leave early even though he still needs support. However, the rest
are really good too and I'm happy with the care he has been given this far.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T E (Client) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and his team were wonderful in looking after me during a very hard time in my life. The care and support provided was exceptional. They provided support with personal care and medication. Thank you everyone.

Reply from Sainos Zvinokona, Reg manager at Quality Healthcare Agency Ltd

Thank you so much. We are pleased to hear you are happy with the care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Norma B (Daughter of Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer turns up when expected. Chats to mum and helps with tasks. Contact with the Quality Healthcare Agency head office is easy and response is always promptly delivered. Flexible with changes in caring needs.

Reply from Sainos Zvinokona, Reg manager at Quality Healthcare Agency Ltd

Thank you. It is great pleasure to work with you and your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Quality Healthcare Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Quality Healthcare Agency Ltd is calculated as follows: ( (20 Excellents x 5) ) ÷ 20 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Quality Healthcare Agency Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

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Sainos Zvinokona

Job Title: Registered Manager

Joined: 2010

Registered general nurse with over 17 years experience. Worked with complex care clients living in their own homes, worked in acute settings in hospitals, and lead nurses on numerous packages of care.


Qualifications
MBA Healthcare Management, BSc(Hons) Professional Practice, Dip Adult Nursing, Dip Education


No image found

Thandy Zvinokona

Job Title: Care Coordinator

Joined: 2010

Care Coordinator
Over 14 years working as a registered nurse in numerous clinical environments including hospitals and the private sector. Worked in the community assessing and treating young people with various health conditions as a Band7 nurse.


Qualifications
RGN, Dip Adult nursing


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Sarah McDonell

Job Title: Administrator

Joined: 2024

Experience in administration in a customer care environment.


Frequently Asked Questions about Quality Healthcare Agency Ltd

What Type of Services does Quality Healthcare Agency Ltd offer?

Quality Healthcare Agency Ltd offers Home Care.

How many Carers does Quality Healthcare Agency Ltd employ?

Quality Healthcare Agency Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Quality Healthcare Agency Ltd to verify any information. View our terms and conditions. Quality Healthcare Agency Ltd has a Platinum Service – more info.