Angels Care Agency

Claydon House, 1 Edison Road, Aylesbury HP19 8TE
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9.2 10 Reviews
  • Angels Care Agency, Aylesbury
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Care Provided by Angels Care Agency

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Angels Care Agency Ltd
  • Person in charge
  • Felix Okafor (Manager)

Funding & Fees Guide for Angels Care Agency

  • Prices

  • £24.50 per visit depending on the location
Are you the Owner/Manager of Angels Care Agency? View your Advertising Options

Angels Care Agency Reviews (10)

9.2

Angels Care Agency has a Review Score of 9.2 (9.233) out of 10, based on 5 reviews in the last 2 years. Over all time Angels Care Agency has 10 reviews.

Overall Experience

  • 7
  • 3
  • 0
  • 0
  • 0

Date Published

10
0
0
5
5

Review from C K (Daughter of Client) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Called Angels Care to request extra day care support for my mother at short notice - they were very accommodating, helpful and understanding of the situation. They arranged the care I wanted, fitting it in around my mother's needs and the hours/days needed, and managed to supply a lady my mother had
before. Excellent service.

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Management

Treated with Dignity

Value for Money

Review from Rona S (Client) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a person of few words, but the help I receive is excellent, and very comforting as not being able to manage myself in bathing on my own. Thank you.

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Review from Patricia B (Client) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am eighty-six years of age and Angels Care have been providing me with carers for several years now. The service they provide is excellent, totally reliable and extremely helpful to me. I am very disabled and unable to go out myself, since an accident several years ago. The cheerful companionship
and willingness my carers provide is invaluable to me. I recommend Angels Care to all my friends and family.

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Treated with Dignity

Value for Money

Review from D M (Client) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really impressed with the carers that come to me. I love the fact that I get the same three. So I've been able to build a nice relationship with them. They are well-trained, efficient and friendly. They are more than willing to help and support me in any way they can. They have made my life
better.

Reply from Rovin, Care Co-Ordinator at Angels Care Agency

Thank you for this lovely review. We endeavour to maintain high standards with all our clients and ensure they are happy.


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Review from Sylvia D (Client) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience, very efficient and very helpful with a sense of humour.

Reply from Emily Keeler, Home Care Co-Ordinator at Angels Care Agency

Thank you Sylvia for your kind review, I am glad to hear that you are satisfied with the care that we provide.


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Review from R K (Son-in-law of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all the staff at Angel Care to be very considerate, helpful and friendly. The two key individuals are trusted by my mother-in-law and the rest of the family. Knowing we have regular staff is critical to us, as they see and are aware of any changes in her condition. They encourage and make
her laugh.

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Review from R S (Daughter of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers at Angels have been a godsend. I don't live locally so rely on them to look after my mum. They fill in online details following each visit so we can keep fully up to date on what is going on. It is comforting and reassuring that they provide consistent carers who have got to know my mum well
and that she feels comfortable with.

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Review from R P (Son of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We used Angels Care for approx 6 months prior to our mother going into full-time care. We found them extremely accommodating and flexible. Their work was consistent and good.

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Review from Simon K (Son of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can recommend Angels wholeheartedly. My father was a difficult case, with both a terminal illness and rapidly increasing dementia. The Angels faced all this with great strength, warmth and friendship towards him, and in turn, he looked forward to their daily visits and attention. It's a tough job,
and they carried it out with wonderful professionalism - the cumulative years of experience in care homes and one-to-one service shines through. They were able to offer practical advice when asked, to work around the limitations of care at home (memo: buy lots of wipes!), to show calm and patience when required, and I am sure lots more that sailed over my head. All in all, use them, safe in the knowledge that there is unlikely to be better for your loved one out there.

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Review from P K (Daughter of Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not living nearby I feel secure that my mum is being looked after by very caring individuals who attend on a regular basis. The app is very useful for keeping in touch with her needs and staff. I have always found them friendly, caring and helpful.

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Current Review Score: 9.2 (9.233)

Overview of Review Score

The Review Score of 9.2 (9.233) out of 10 for Angels Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for Angels Care Agency is calculated as follows: ( (24 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 30 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Angels Care Agency is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Angels Care Agency

What Type of Services does Angels Care Agency offer?

Angels Care Agency offers Home Care.

How many Carers does Angels Care Agency employ?

Angels Care Agency employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Angels Care Agency to verify any information. View our terms and conditions. Angels Care Agency has a Basic Service – more info.